1. Consultation, help-seeking, complaints, reports and suggestions concerning economic regulation, market supervision, social management, public services and ecological environment protection in Chongqing.
2. The requirements assigned by the national platform shall be transferred according to the requirements of the Sichuan-Chongqing mutual transfer mechanism.
3 other matters that shall be accepted as stipulated by laws, regulations and rules.
Chongqing 12345 area code "12345" hotline does not accept the following matters:
1. Matters that should be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, as well as matters that have entered the petition channel.
2 matters involving state secrets, commercial secrets, personal privacy and violation of public order and good customs.
3. Other matters that are not accepted as stipulated by laws, regulations and rules.
For matters that are not accepted, the caller shall be informed of the reasons and basis for not accepting, and recorded truthfully; If other handling units can be determined, the caller should be informed of the relevant information such as the name of the unit.
According to the notice, after receiving the call, the "12345" hotline will go through six steps: claim registration, classified disposal, time-limited processing, return visit evaluation, supervision and supervision, and filing a case.