What does "12355" do?

With the development of the times, the legal and psychological problems of teenagers have attracted more and more attention from all walks of life. In order to effectively serve the healthy growth of teenagers and create a good atmosphere for the whole society to care about the development of teenagers, in August 2004, the Ministry of Information Industry approved "12355" as the national unified public service number for teenagers' rights protection and psychological counseling. Taking this opportunity, the Leading Group for the Prevention of Juvenile Delinquency of the Capital Committee for Comprehensive Management, the Beijing Committee for the Protection of Minors and the Beijing Communist Youth League Committee made full use of their organizational advantages and integrated resources from all walks of life, and conducted in-depth discussions on the positioning and operation mechanism of the 12355 Beijing juvenile legal and psychological consultation hotline, and made full use of modern communication means and information platforms to actively create 65438+ with the characteristics of the capital and the growth and development of Beijing teenagers, with telephone and website as the consultation service channels. At the same time, in order to solve the shortage of funds in the initial stage of construction, with the strong support of Beijing Science and Technology Commission, we applied for the project of "Construction of Legal and Psychological Counseling System for Teenagers in Beijing", which was fully guaranteed in terms of funds and ensured the smooth completion of the hotline preparation work.

After a year of careful preparation, 12355 Beijing Youth Legal and Psychological Counseling Hotline was put into trial operation for the majority of teenagers in our city on September 1 2005. This is the first public welfare project in Beijing to effectively intervene the legal and psychological problems of teenagers in the form of five special service numbers. The establishment and opening of the hotline 12355 is an innovation and exploration of the working mode of the Communist Youth League in contacting and serving the youth under the new situation. With the concept of "listening to the voices of teenagers, safeguarding their rights and interests, and accompanying their growth", the hotline comprehensively tracks the growth process of teenagers in our city and helps them get out of the predicament, enhance their self-confidence and grow healthily; The hotline 12355 is characterized by "commonweal, authority and professionalism", and organizes experienced social lawyers and professional psychological counselors to provide free public welfare consulting services for teenagers. In order to ensure the consulting quality of the hotline 12355 and improve the professional level of consultants, the hotline has hired more than a dozen well-known experts and scholars in law, psychology and other related fields to form an expert group to guide and supervise the hotline for a long time.

12355 hotline relies on the call platform of Capital Information Development Co., Ltd., combines computer, communication and Internet technologies, and adopts the fourth generation call center CTI architecture to realize the safe and confidential telephone consultation function. At present, with the approval of Beijing Communications Administration, China Netcom Beijing Branch, Beijing Telecom Co., Ltd., China Unicom Beijing Branch, China Tietong Beijing Branch and other telecom enterprises have opened the special number "12355". Teenagers can call this number through landline and mobile phone. The charging standard shall be implemented in accordance with the relevant regulations of the Ministry of Information Industry, and no additional fees shall be charged. The hotline 12355 finds out the psychological and legal problems existing in the process of teenagers' growth in time by regularly sorting out case records, counting relevant psychological and legal consultation data and analyzing dynamic trends, so as to guide and help teenagers solve problems and get rid of confusion. In addition, the typical cases and related materials of the hotline will provide a powerful reference for the decision-making of relevant functional departments.

12355 Beijing Youth Legal and Psychological Counseling Network (www. 12355.gov.cn) is an important part of 12355 hotline and an effective supplement to telephone consultation. The website can provide 24-hour consultation service for teenagers through online consultation, message consultation and consultation forum. The website integrates advanced consulting software technology and professional legal psychological information, and is committed to broadening consulting channels and improving consulting services, promoting exchanges and interactions among teenagers and between teenagers and experts, and building a platform for teenagers to consult, communicate and learn. At present, 12355 website has more than 20 columns such as online consultation, ranking of consultation hotspots, typical cases, consultant world, policies and regulations, and theoretical research.

The hotline 12355 provides an effective channel for the healthy growth of teenagers in the city to tell their troubles and witness the road to growth. It is also a medium to grasp the pulse of teenagers' thoughts and build a communication platform for teenagers. At present, the 12355 hotline has opened three hotline seats for teenagers in the city, including two psychological consultation hotlines and one legal consultation hotline/kloc-0. The telephone consultation time is from Monday to Friday 16 from afternoon to 20: 00, and it is closed on legal holidays. At the same time, you can log on to the website www. 12355.gov.cn to inquire about relevant information, leave a consultation question and put forward opinions and suggestions.