According to your description, I suggest you refer to the following information:
The information of Wuxi Regional Maintenance Center is as follows:
No.25 West Street, Jiangyin City, Wuxi City
Tel: 0510-86873865/86253291
7 14, 7th Floor, Bainaohui Science and Technology Building, Wuxi
Tel: 0510-82798970/8279871/82798972/82798973/82798975.
(Wuxi) Store Jinli City Garden 1-2, No.27, Chuifang Road, Yicheng Street, Yixing City
Tel: 05 10-879 12833
Note: It is recommended that you contact them by phone before dealing with maintenance problems such as maintenance cost and cycle.
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to the HP online chat room and consult an online engineer to help you solve the problem further.