12345 is a government hotline, not a legal aid hotline. Please consult the Municipal Bureau of Justice for legal aid consultation.
12345 generally refers to the public * * service platform built by local people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc.
"12348" is a special telephone for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the public. Accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of people's legal needs, guide and accept legal aid applications, and safeguard the legitimate rights and interests of poor and vulnerable parties, judicial justice and social stability.
However, with the promotion of the policy, the newly upgraded "12348" hotline platform in some places has been put into operation, which has realized the merger and integration with the "12345" hotline. The traffic of the two hotlines can be transferred to each other, the work order data can be managed in a unified way, and the numbers are parallel. Members of the public can call the hotline "12345" to ask legal questions and apply for legal services.
According to the relevant person in charge of the Provincial Department of Justice, the merger and integration of the two hotlines put forward higher requirements for the public legal service hotline platform. The Provincial Department of Justice will continue to optimize the platform and use information technology to continuously improve the reliability, convenience and inclusiveness of public legal services to better serve the people.
Legal basis:
Guiding opinions of the General Office of the State Council on further optimizing the local government's convenience hotline.
(2) Work objectives.
Accelerate the merger of government service convenience hotlines except 1 10,19, 120 and 122. By the end of 20021,the government service convenience hotlines set up in various regions and those set up by relevant departments in the State Council and answered locally will be realized. The merged hotlines in all regions are unified as "12345 government service convenience hotline" (hereinafter referred to as "12345 hotline"), and the voice call number is "12345", providing "7×24 hours" all-weather manual service. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, share more accurately and run more realistically, and create a convenient, efficient, standardized and intelligent government service "total customer service".