2. Anti-harassment settings: It is recommended that merchants do not check any anti-harassment scenarios, and select the condition of adding friends as an approver. Please click here to view the setting method:/article/article/14596.html.
3. No diversion is set: it is suggested to add the account number to the diversion group, and the buyer's consultation volume will be allocated according to the rules set by the diversion group. Please click here to view the setting method (/article/20251.html); If the number of account inquiries is uneven, please click here to see the reasons.
4. Niu Qian login domain name error: Please select Taobao instead of 1688 on the login page of Niu Qian (the page for entering account password).
5. Set the priority mode of service assistant or store Xiaomi assistant: If XXX: service assistant receives all messages, please close the store service assistant in sub-account management-customer service diversion-settings.