The so-called IT operation and maintenance management refers to the comprehensive management of IT operation environment (such as software and hardware environment and network environment). ), the IT business system and IT operation and maintenance personnel are in charge of the IT department of the unit.
With the advancement of informatization, operation and maintenance management will cover all the contents covered by the management information system that supports the whole organization. In addition to the traditional IT operation and maintenance, it also expands the business operation and daily management operation and maintenance.
The object of its participation has also expanded from IT departments and personnel to the management and departments of the organization and their related business backbones. The final result of operation and maintenance is the maintenance of various performances in software operation.
Operation and maintenance engineers can be divided into several categories according to their working methods:
1, operation engineer/operation development engineer:
Responsible for the operation and maintenance of specific product lines, you also need to master the development ability, go deep into the business, know the pain points and problems of the business best, and develop/optimize platforms, tools and means according to the business needs of products, have access to various excellent system architectures, and have the ability to compare advantages and disadvantages. At the same time, the control of the business determines the role of the corresponding operation and maintenance engineers in business development. The long-term development is to become an architect of large-scale systems.
2. R&D engineer of operation and maintenance platform:
Specializing in the research and development of general platforms and technologies related to operation and maintenance requires certain product line operation and maintenance experience or obtaining operation and maintenance requirements from product lines. There are high requirements for R&D capability, strict standards for system design, ability to understand users' needs and make operation and maintenance products suitable for service operation and in line with the experience of operation and maintenance engineers. The long-term development is to become a technical expert in various technical vertical fields.
3. Database R&D Engineer/Database Engineer:
Database direction is a special direction in operation and maintenance technology. Because of the importance of business, special posts are usually needed, and the industry has also done profound research and accumulation in this direction. The main directions are database kernel, cloud database and so on. Long-term development is a technical expert and database architect in the field of database.
4. Operation and Maintenance Manager:
Operation and maintenance students usually need to coordinate multiple RD and QA students in the process of doing things, which requires high coordination and promotion ability. For some students with good technical depth and high coordination and promotion ability, it is very suitable for transformational management positions. Long-term development of management positions in the same technical department. The target is CTO and CEO.
Engineers in all directions need to have strong ability in operation and maintenance, architecture, programming, algorithm and so on, which is a demanding profession.
Extended data:
Operation and maintenance is based on technology and provides higher quality services through technical support products. The responsibilities of operation and maintenance work and its position in business determine that operation and maintenance engineers need to have broader knowledge and in-depth technical ability:
1, solid computer basic knowledge, including computer system architecture, operating system, network technology, etc.
2. For general application, you need to know operating system, network, security, storage, CDN, DB, etc. , and know their related principles;
3, programming ability, from the development of operation and maintenance tools to the development of large-scale operation and maintenance systems/platforms, all need good programming ability;
4. Data analysis ability: able to sort out and analyze the data of system operation, find problems and find solutions;
5, rich system knowledge, including system tools, typical system architecture, common platform selection, etc.
6. Ability to comprehensively utilize tools and platforms;
7. The complexity of operation and maintenance also requires the soft quality of the operation and maintenance engineer in this position: time management ability, especially the ability to deal with fragmentation time; Calm-headed, need to be calm in the face of emergencies; Communication skills, teamwork, cross-departmental and cross-job operation and maintenance work, need to be good at communication and teamwork;
8. You need to be bold and cautious in your work: you need to be bold and innovative, not taking the usual path, especially for the new job of operation and maintenance, you need innovation to promote development; Caution, the operation and maintenance engineer is the highest authority on the internet and needs to be cautious;
References:
Baidu encyclopedia-operation and maintenance