In order to build a high-quality and high-level team based on the long-term healthy development of the company, better serve every customer, safeguard the interests of the company, safeguard the rights and interests of employees, and reflect the fairness and justice of more work, the company has formulated the following management regulations, which each employee is requested to consciously abide by:
1. Responsibilities of the general manager: Be fully responsible for the formulation and decision-making of the company's major business policies and strategic objectives, the company's daily operation management, the preparation and implementation of the company's annual budget plan, the formulation of the company's overall strategic objectives and annual business plan, so as to achieve the company's long-term objectives, formulate the company's overall strategic planning and development objectives, lead the company's employees to complete them together, and be responsible for the establishment of the company's organizational structure or the establishment of a sound company management system. Decide on the appointment, dismissal, rewards and punishments of department personnel, examine and approve the company's financial and management system or relevant regulations, inspect, supervise and coordinate the work progress of all departments of the company, supervise, guide and assess the work of all departments, participate in social activities, handle various events or foreign relations, be responsible for preventing major business risks and leading and directing the handling of major emergencies, improve the company's cultural construction level, and enhance the company's popularity, credibility and trust. Be fully responsible for the management and planning of the company's market, formulate relevant systems and regulations of management norms, organize other sales personnel to establish files on market transactions and management, give work guidance to subordinates, supervise and assess the quality and quantity of their work, establish and manage the file system and return visit system of trading customers, and collect information of potential customers in the same trade market. Analyze the strategic planning of the national trading market, product supply and demand information, national macro policies and access system, manage the personnel of various departments and supervise the implementation of the management system, prepare advertising activities and plans related to expanding market trading volume, investigate competitors and consumers, and analyze the macroeconomic and microeconomic development;
2. Responsibilities of the sales manager: Attend regular meetings, training and other activities on time according to the time specified by the company, follow up and supervise the collection of accounts receivable and related follow-up work, and provide sales reports (work log records, annual, quarterly and monthly sales plans, and the work log requires recording daily work problems, daily work and opinions and suggestions on the company's business and management, and the competent personnel conduct random checks from time to time. Solve all kinds of problems encountered in the work at any time), sales analysis and sales statistics, conduct corresponding market research, competitor analysis and sales forecast, make sales plans and summarize and report the work, explore and develop customer resources, make visit plans and sales development plans, visit new development customers, visit after-sales service at ordinary times, be familiar with products and marketing skills, become product and marketing experts, conduct product demonstrations, master sales processes and eliminate objections. Do a good job in the market, implement the sales plan, be responsible for communication and contact with enterprise customers, establish a perfect customer information catalogue or file, establish a good relationship and reputation system between enterprises and customers, open up the product market of enterprises, complete sales targets and tasks, plan and implement market communication, liaison and public relations activities, provide opinions or suggestions on market strategies, and provide contact and support for customer relations and channel development. Establish and manage contact information files, and hold a work summary meeting at the end of each month to summarize the work of one month. Content 1. The heads of all departments summarize the work of their departments last week, submit weekly reports to the heads, report the overall work arrangements for next week, and ask questions. Second, the implementation of the work plan and disciplinary investigation. Third, sales staff reconciliation and payment recovery. Fourth, employees put forward work opinions and complete other daily work assigned by the company;
Three. Finance and Cashier: Finance: fully responsible for the daily financial management of the company, including cashier-related work, keeping the cashier and records of the company's cash, bills and bank deposits, establishing cash book and deposit journal, reviewing cash receipt and payment documents, actively cooperating with the company's bank to do reconciliation and reimbursement, cooperating with various departments to handle wire transfer, letter transfer and other related procedures, issuing and keeping invoices, and handling corporate tax declaration and payment. Prepare relevant tax statements and statistical statements, handle other tax-related affairs, be responsible for the company's fund allocation, cost accounting, accounting and analysis, be responsible for the management of funds and assets, predict and monitor major social welfare activities that may cause economic losses to the company, and complete other daily routine work assigned by superiors; Cashier: Responsible for keeping, cashing and recording the company's cash, bills and cash bank deposits, establishing cash book and deposit journal, and actively cooperating with the company in reconciliation and reimbursement. Reimbursement voucher requirements 1, unified formal invoice reimbursement. 2. If the corresponding formal invoice cannot be issued, you must fill in the receipt and indicate the contact person and contact information, and the cashier will verify the situation. 3. Expenses without corresponding invoices and receipts will not be reimbursed by the company. 4. Transportation standard: The main means of transportation during the trip are bus, subway, car and train. If you need to take a taxi under special circumstances, you must report to the competent leader on the spot and take it after approval, so as to complete other daily work assigned by the company;
Four. Business logistics: Do a good job in the company's logistics affairs, including inquiry, quotation, procurement, document processing, telephone answering and recording, receiving visiting customers, managing personnel files and documents, managing relevant documents within the company, analyzing the problems existing in the actual management system, and proposing or improving the original management workflow or management system and management mode, so as to make the company's management system run efficiently. Improve management methods, optimize workflow, simplify reporting procedures, improve work efficiency, be fully responsible for the maintenance and management of the company's website, be responsible for the application and registration of the company's network domain name, integrate the latest promotional pictures and related promotional materials, be responsible for the promotion, advertisement, release or update of important information on the website, be responsible for the collection, download and management of similar Internet information on Internet websites, and complete other daily work assigned by the company;
Verb (abbreviation of verb) Warehouse management Logistics responsibilities: Warehouse managers should insist on daily settlement, do not keep accounts across months, and ensure that the accounts are consistent with the goods. In order to make the warehouse inventory consistent with the actual account, do a good job of daily inventory and month-end inventory, and know the storage situation of the warehouse in time. If there is insufficient or overstocked, sluggish and unnecessary phenomenon, report it immediately. Regularly report unqualified inventory products and immediately deal with them according to relevant regulations. Do a good job in fire prevention, theft prevention, explosion prevention and waterproof, and keep the warehouse clean and ventilated. Smoking, lighting fires and disorderly use of electrical appliances are strictly prohibited in the warehouse. Warehouse managers should go to work on time and abide by the company's rules and regulations. In case of busy work, you should extend your working hours and obey unconditionally. Warehouse managers should base themselves on their posts, stick to their posts, be proficient in business, have a strong sense of responsibility, be polite to others, be enthusiastic in service, and consciously safeguard the good image and reputation of the company. Warehouse managers should properly keep original vouchers, account books and various documents and keep business secrets. Before handover or resignation, warehouse management personnel should go through handover procedures and ask for item-by-item check and collection. If there is a shortage, it can only be handed in within a time limit. If losses are caused to the company's property, the company will investigate its economic responsibility according to law. If the circumstances are serious, the legal responsibility shall be investigated and other daily work assigned by the superior shall be completed.
Six, false expenses, which belong to corruption, shall be punished according to three times the false expenses. Expense reimbursement must be made in the current month, not across months;
Seven, underreporting, omission of sales revenue, which belongs to corruption, is found to be punished by three times of underreporting and omission, and if the circumstances are serious, it is handed over to the judicial department. The money received should be recorded in a timely manner. If it is not recorded for three days, it will be regarded as misappropriation of public funds, and a penalty of 5% will be added every day. If the circumstances are serious, it shall be handed over to the judicial department for handling.
8. Conditions for resignation; Employees who resign must submit a resignation report two months in advance, and write detailed reasons before they can leave. Only pay salary when leaving the company, and do not pay salary and deposit without notifying the company two months in advance;
Nine. Dismissal conditions: The dismissed employee will not be paid any salary, and the dismissal conditions are as follows: 1. Absenteeism for 3 consecutive times/month; 2. Disobeying superior management and quarreling with customers for 3 times/month; 3. Stealing company property; 4. Failing to complete the sales set by the company for six consecutive months;
X. detailed rules for the implementation of business commission: the company's annual sales target is N million yuan and xxx annual sales target is 3.5 million yuan; Xxx's annual sales target is 2 million! Year-end sales target reward 1000 yuan! Each additional 500,000 yuan 1000 yuan; Every 500,000 yuan is deducted from this year's commission; The annual commission is based on five thousandths of the annual sales return; When the annual payment accounts for more than 80% of the total annual sales, it is 0.5% of the total annual sales, 0.4% of the total annual sales, 0.6% of the monthly sales, 0.5% of the next month, and 0.3% of the third and fourth months. The sales commission of new product (xxx) is calculated at 0.8 ‰ of the annual payment, and the sales staff has no year-end bonus, and all rewards are accrued from the sales task;
Eleven, finance, business, warehouse management year-end bonus according to the total annual sales, annual sales of 25 million yuan per person, annual sales of 5 million yuan bonus increase 1000 yuan, annual sales of 5 million yuan bonus decrease 1000 yuan;
12. All quotations and contracts given to customers are printed by the computer in the company's unified format and stamped with the special seal for company contracts. Generally, handwritten or telephone quotation is not allowed. Whose client is responsible for fax quotation and contract signing? If the business personnel are not in the company, they can entrust other business personnel or company business personnel to fax the quotation on their behalf. The product model and quantity required by the customer and the quotation must be clearly explained to the client; The customer's business manager is responsible for the delivery, return and after-sales of goods;
13. Obey distribution and management, and shall not damage the company's image or reveal company secrets;
14. Listen carefully and patiently to every customer's suggestions and complaints, and compensate the company's property according to the price;
15. Staff service attitude: use professional and civilized language, provide proactive, enthusiastic, smiling and well-trained services in pronunciation, speech speed and intonation, respect leaders and unite colleagues, and it is strictly forbidden to form cliques, intrigue and buck-passing in the working environment;
16. Answer the phone in time, and generally don't ring more than three times. If the receiver can't answer, the nearest employee should take the initiative to answer, keep a record of answering important calls, and don't call friends or family and answer for more than 5 minutes during office hours. Except in special circumstances, all business personnel must use the telephone number uniformly issued by the company. If the mobile phone number they provide needs to be transferred, they won't call back when they leave. When contacting customers, sales personnel shall not configure numbers other than job numbers or leave other numbers registered in the company name. Once verified, the company will dismiss them. The standard of telephone charges is that the business personnel shall reimburse the telephone charges at a rate of 100 yuan per million sales, but the maximum amount shall not exceed that of 200 yuan, and the financial and business personnel shall pay a monthly fee of 20 yuan. All personnel should answer the phone in time. If they encounter special circumstances, they should reply in time. If you don't answer or reply in time, you will be deducted from the monthly telephone bill for five consecutive times 10 yuan.
17. The attendance rules are as follows: management, sales and logistics personnel have two days off every month, and finance and business personnel have one day off every week (1). All employees must strictly abide by the company's attendance system and go to work on time. (2) Those who arrive late or leave early for 30 minutes will be deducted 20 yuan every time. Those who exceed 1 hour must ask for leave in advance, otherwise they will be treated as absenteeism (3 months). Those who arrive late and leave early for a total of five times will be counted as absenteeism once after deducting the corresponding salary, and two days' salary will be deducted at a time. Generally speaking, no leave is allowed during office hours. If you take a day off, your salary will be deducted, and you will be treated as absenteeism without approval. (4) You are not allowed to play, sleep or do private things during working hours. (5) It is forbidden to talk about things unrelated to work in the financial and business office area during working hours. (6) All employees of the company are not allowed to browse websites, games and chat with QQ privately during working hours. Offenders are warned for the first time, fined for more than two times and fined for more than three times a month.
18. Vehicle violation and accident compensation: if the vehicle violation belongs to going out on business, 50% of the fine shall be borne by the company, and 80% of the accident compensation for going out on business shall be borne by the company. The illegal fines and accident compensation for unauthorized use or borrowing of the company's vehicles shall be borne by the parties themselves, and all the points deducted by the above transportation departments shall be solved by the responsible person;
19. The probation period for new employees is two months, and the deposit for new employees is the first month's salary. All recruits have no bonus in the first six months and no commission in the first three months;
Twenty, in order to maintain the company's image, in order to reflect the overall quality of business personnel, all sales personnel are required to wear formal clothes on weekdays (except Saturday and Sunday), clean and tidy, and are not allowed to wear special leisure, special sports and strange clothes;