If you need to check the relevant government number, you can go to official website, the department.
You can also check the telephone number of government agencies 12345.
12345 service hotline is usually used for:
1, public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Seek help from non-emergency management and services within the scope of management authority;
4, report citizens, legal persons and other organizations in violation of laws and regulations, endangering the safety of people's lives and property, endangering the safety of public property, affecting economic and social development;
5. Praise government departments and their staff for efficiency and administrative efficiency.
On May 23rd, 20 18, the General Office of the Central Committee and the General Office of the State Council issued the Guiding Opinions on Further Promoting the Facilitation of Examination and Approval, proposing to establish a unified government consultation mechanism of "12345". And a complaint reporting platform. In addition to emergency hotlines such as 1 10, 120 and19, the non-emergency hotlines and online mail channels of various departments are brought into the unified management and "unified acceptance" operation mechanism of the 12345 unified government consultation and complaint reporting platform, so as to be timely diverted and accepted.
Working methods of 12345:
"12345" implements the working mechanism of "unified acceptance and classified disposal". After the citizens make a call, the operator who has undergone strict training will quickly classify the contents of the call, such as consulting questions, and reply directly according to the knowledge base information; If you can't reply in time, you should contact the functional department in time and inform the caller after calling back;
If it needs to be solved and handled, an electronic dispatch will be generated and differentiated according to the function. Send the electronic delivery to the relevant departments for processing through the private network, and urge them to feed back the processing results within 7- 15 days.
At the same time, social conditions and public opinion also go directly to the municipal government through this phone. The center collects "mayor's telephone information" on the problems reflected by citizens through the hotline every week and reports to the leaders of the municipal party Committee and government.