1. This hotline is located in the People's Avenue City Convenience Service Center.
Second, the mayor's hotline is not a unit to deal with problems, and government departments pay more attention to the mayor's hotline complaint form. This complaint form has to go through the director of the office, the director in charge, and the business department of the government department. Letters and visits are also held regularly.
3. Precautions for calling the public service hotline: The facts of the call appeal must be clear, leaving your real name and effective contact information; If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units.
Extended data:
12345 the mayor's hotline mainly accepts:
First, the government departments and staff responsibilities, procedures, administrative examination and approval, administrative acceptance, investment and other policy provisions of the consultation;
Two, opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management;
Three, labor security, medical services, education, safety and other social life needs to be solved by the government;
4. The needs that need to be solved by the government in the production, operation and development environment of enterprises;
5. Criticism and complaints against government departments and their staff;
12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
202 1 1 6, the guidance issued by the general office of the State Council on further optimizing the local government service hotline,
202 1 June1day, Beijing 12345 minors protection hotline was officially opened, and Shanghai 12345 minors protection hotline was opened.