In June 2006 165438+ 10/,Hangzhou initially set up a unified platform for service informatization, and the convenience service telephone number 96345 began trial operation, which was officially opened on New Year's Day in 2007.
96345 will become an e-commerce service platform;
Hangzhou Digital TV Company has built a unified technology platform for service informatization. In the first stage, call center platform, 96345 service management system, 96345 service website and interactive TV portal-96345 service area will be built to realize information consultation, service acceptance and call linkage, and support various access modes and feedback modes such as telephone, SMS, website, interactive digital TV portal and email.
In the second stage, the automatic dialing function of customer return visit and satisfaction survey is realized. Users only need to remember a number 96345, and they can transfer to the call hotline equipped by the original unit through traffic linkage. Finally, 96345 Hangzhou e-commerce service platform will be realized.
Reference to the above content: Baidu Encyclopedia -96345