24 hours a day to provide reporting, consultation, complaints, underwriting claims information inquiry and customer return visits and other services.
China Dida Property Insurance Co., Ltd. was established in Shanghai on June 5438+00 and June 55438+05, 2003. It is a national property insurance company approved by the State Council and China Insurance Regulatory Commission. It is the only property insurance company directly under China Reinsurance (Group) Co., Ltd..
China Dida Insurance Company has taken a multi-pronged approach to further improve the work of customers' independent inquiry of underwriting claims information, establish a review and investigation mechanism of customer objection information, and carry out active publicity to the society and the public, further promoting the implementation of the spirit of the relevant notice of the China Insurance Regulatory Commission on establishing an independent inquiry system for property insurance underwriting claims information.
Ten service promises of China Dida Property Insurance Co., Ltd.;
1, the 365-day× 24-hour dedicated line is free of worries.
The 95590 national unified service line provides all-weather services such as reporting, consulting, complaining, underwriting and claim information inquiry, and customer return visits.
2,365 days ×24 hours investigation
Contact the customer within 10 minutes after receiving the report, and conduct the investigation within the agreed time. For auto insurance cases that need on-site investigation, they arrive at the scene within 30 minutes in the urban area and 60 minutes in the suburbs. In case of delay due to special circumstances, the customer will be contacted in advance to explain the situation.
3,365 days ×8 hours fixed loss
When determining the damage, strictly follow the principles of objectivity, fairness and rationality, and do not force the designation of repair shops or spare parts suppliers. If customers need it, they can recommend more than two qualified repair shops. ?
4. 1 working day 65438+ 10,000 yuan auto insurance case.
For the auto insurance claims with clear insurance liability and complete claim materials below 6,543,800 yuan, the compensation will be paid within 654.38+ 0 working days after reaching a compensation agreement with the customer. ?
5. Quick compensation for small car insurance cases
For small non-personal injury compensation cases with clear insurance liability below 5,000 yuan (inclusive), the damage can be determined on site or remotely by WeChat self-service survey; Collect claim materials on site and pay in a limited time; If the claim materials are submitted at home, the insurance liability is clear and the claim materials are complete, the claim will be paid within 30 minutes. ?
6. Car insurance is delivered to your door free of charge.
For eligible non-personal injury compensation cases with auto insurance 1 000 yuan (inclusive), the claim data shall be collected on the spot when the damage is determined; If customers can't provide it on site, they can submit it through the internet, WeChat, email, etc. You can also arrange door-to-door bill collection service according to customer needs; If the claim materials are incomplete, the customer will be informed to supplement them at one time.
7. Warm concern for people's injuries
Provide professional advice and consultation on site mediation of minor injuries, regular visits of hospitalized wounded, accompanying disability identification, medical rescue guidance, personal injury claims and litigation mediation; If the facts of the case are clear and the amount of loss is basically determined, it can be paid in advance according to the needs of customers. ?
8, state compensation, the nearest claim
It is convenient for customers to receive claims service nearby when they are out of danger in different places, and no claims fees are charged in different places.
9.365 days ×24 hours non-accident road rescue
VIP customers and auto insurance customers insured by telephone or online can enjoy non-accident road rescue service free of charge within the validity period of the policy. The service content is to provide customers with services such as power connection, emergency oil transportation, emergency water filling, tire replacement, on-site emergency repair, trailer towing and hoisting on the premise of meeting the requirements of local traffic management departments or other authoritative departments.
The service targets are non-operating buses and family buses with less than 12 seats; The service coverage area is within the national (excluding Hong Kong, Macao and Taiwan) city center 100 km, which can be accessed and reached by rescue vehicles, excluding expressway, elevated roads, tunnels and other special traffic control areas.
10, self-service inquiry of underwriting claim information
Customers can query the underwriting claim information in real time through various channels such as internet, telephone and business hall.
China dida insurance official website-company profile