Then, if there is a problem in the process of using the courier service, how can we effectively contact the official for inquiry, consultation, negotiation and complaint?
Here are some of your methods.
Tools/raw materials
Official customer service hotline
JD.COM Mall customer service hotline 950618,400-606-5500.
Jingdong logistics service hotline 9506 16
The customer service hotline can be manually transferred between various business segments of JD.COM Group, so you can ask for help from shopping malls and logistics hotlines.
JD.COM Shopping Mall Online Edition Online Customer Service
Open the website of JD.COM Mall and log in. The homepage is pulled down to the bottom, and there are two entrances to contact customer service. Click to enter.
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Select the online customer service in the middle and click "Click here for consultation".
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Click "My Orders" in the window on the right, and then select the order you need feedback.
After selection, communicate with customer service in the input field at the bottom of the page.
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JD.COM Shopping Mall APP Online Customer Service
Open the JD.COM application and log in. Click "My" in the lower right corner of the homepage.
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Click the icon "My Order" after entering.
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Select the order that needs feedback from the order list, and then click it.
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On this page, we can first see the head, name and telephone number of the courier who provides delivery service for us. At this time, we can choose to call our brother, which is the most direct way, because he handled the bag, and he knows better what is going on.
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Secondly, we can drop down the page and find the exclusive customer service below.
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Jingdong logistics official website Ji agency
Baidu search Jingdong Logistics official website, enter and log in.
There is a customer service window on the right side of the home page, which can be clicked directly.
In the middle of the search box, directly enter the logistics number to query, or click on the next outlet to query, and then click Enter.
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Here, we can enter the delivery address, directly inquire about the detailed address and contact telephone number of the nearby Jingdong logistics site, and call the site to feedback related questions.
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