Sales interview skills

Introduction 1. Collect relevant information and make good preparations.

The first thing to do after putting down the interview notice phone is to record the name, position, agreed time and place of the interview company and collect as much information as possible about the target company. The point is need.

The information includes: the company's products and business data in the same industry, the company's comprehensive strength and industry ranking, the company's long-term business development plan, etc. If it is a company recommended by an acquaintance, you may wish to know in advance.

The company's sales policy or philosophy. With this knowledge, communication with HR in the interview will be more congenial.

In addition, some salespeople's interview required questions can be previewed in advance, such as:

1. What would you do if you worked in a work environment with low morale? (Professional mentality, self-confidence)

2. How do you face the pressure and how do you decompose it? What would you think if you didn't bill for two months? (Compressive capacity)

Please briefly write down the sales process of your previous company, as well as your common sales methods and skills. (Working ability and experience)

What would you do if you called your potential customer for the first time and after a brief introduction, the other party refused to say that you are busy now? (adaptability)

If a customer has been buying products similar to yours, but the price is much lower than yours, how can you convince this customer to buy your products? (sales strategy)

6. One of your potential customers delayed payment after purchasing your product for several months. Due to the financial settlement, you are now required to recover the arrears within one week. How will you pay the customer? (Does not affect customer relationship)

7. The company assigns you a new market development task and talks about your plan.

Raiders 2. Introduce yourself, highlight your personality and locate your goals.

"Please introduce yourself briefly" is almost a necessary question for every interviewer. Salespeople may want to present themselves frankly and confidently. On the basis of carefully combing the past work experience, it will be more convenient to introduce yourself around the current target position, focusing on the advantages that match the position you are applying for now.

It is recommended to prepare a personalized self-introduction before the interview. In addition to education, experience, interests, work experience and family background, we should also focus on previous sales experience, and try to use performance data instead of general remarks such as "I have strong sales ability", because rational HRD will never believe such subjective confession. Never introduce yourself by reciting and reading aloud.

Demonstration: self-introduction can be like this.

"Hello, I have more than 4 years of sales experience, and my previous service company won the first place in the total sales score of the whole company for two consecutive years. Last year, we independently and successfully developed new sales channels, and our personal performance accounted for 50% of the department's total sales performance. I have rich customer resources in this industry, and I believe that my joining will definitely bring surprises to your company's sales performance. "

Raiders 3, dress professionally and leave a good first impression.

The first impression on the interviewer is very important, especially on the sales staff. What they wear, what they say and do all represent the image of the company when meeting customers. They must never dress casually and show people in a sloppy way.

Usually, the basic dress standard of salespeople must be neat, generous and neat, and do not pursue excessive personalization. It is especially important to note that the collar and cuffs of men's shirts should not be stained. Tie note

Italy matches the color of a suit shirt, but black socks don't match white shoes. Women's clothes should be elegant and light, not too bright, avoid sleeveless, backless, mini skirts, heavy makeup, exaggerated jewelry and perfume.

Introduction 4. Smile at stress interview, showing self-confidence and optimism.

As we all know, the sales industry is a very challenging industry category. Therefore, as a salesperson, you must have good pressure resistance, and self-confidence is the basis for the success of salespeople.

Stone. Therefore, stress interview is the most commonly used interview method in sales recruitment. Interviewers often create stress interview for the salespeople who come to interview, deliberately create a tense atmosphere, and even do a series of things for something.

When the interviewer can't answer the questions, some will publicly announce that the interviewer has been eliminated to observe his ability to resist stress and cope. Faced with this situation, I am calm, patient and meticulous, and grow old calmly.

Practice, self-confidence and staying calm in times of crisis are the personality traits that need to be shown.

Raiders five, body language to maintain harmony and nature

Sales need to face a large number of customers, and a good first impression plays a vital role in business transactions, and the interviewer will focus on this item. In the interviewer's impression, the content of words only accounts for 7%, body language accounts for 55%, and the rest comes from pronunciation and intonation. Harmonious and natural body language will play a key role in your interview.

I suggest you do this during the interview:

1, look directly at the interviewer, but don't look directly at the other person's eyes for a long time, which will make the other person feel uncomfortable;

2. Don't look around, don't look away from the other person's face, and try to look under the other person's eyes or in the middle of the bridge of the nose. When agreeing with the other party's point of view, you can nod your head in time to express your agreement;

3. Sit up straight, hold your head high, and show the positive feeling of sales staff. When sitting down, you should lean forward slightly in the third part of the chair surface to show your intention to communicate with each other and be interested in the sales position you are applying for;

4, hands naturally flat on your knees, try to avoid getting hair, picking your nose and other small moves, to avoid arms holding your chest, feet and legs constantly shaking.

Raiders six, say four words to get a strong salary.

Many people are worried about such a problem. When asked about the expected salary, they will always be in opposition to the HR or direct supervisor who will be in charge of recruitment in the future. It seems that both sides are carefully avoiding making a statement first, as if they can win some initiative and gain bargaining space for themselves. Actually, you don't have to worry at all. The answer to this question is simple. It is these four sentences:

1, "My expected salary is * K" Don't be wronged at this time. Just say what you want. This is a good opportunity to express your true wishes. In case the other person thinks you are a general, he will promise you as soon as he strikes the table, so remember your first sentence to be worthy of yourself.

2. "I believe that your company has a mature salary system."-This sentence is actually flattering the other party, praising the company you are applying for as a very formal organization, because it is only developing.

Only in a healthy and formal organization can the corresponding salary system be established; Secondly, you are also praising the other person's personal work, because almost all the people who start to discuss the expected salary with you during the interview are the corresponding HR and salary system

Who built it? Of course, it is HR, so you are praising the work of the other party and the department, so that the other party can feel the praise voice from you.

3. "But I am very willing to accept the salary range of the corresponding position in your company." -Show sincerity, don't let your real salary expectation scare the other party, further express your willingness and sincerity to join, and let the other party feel your sincerity in their hearts.

4. "Finally, I believe that through my hard work and performance, I will get or even exceed my expected salary in a very short time, perhaps after the probation period." -Show confidence in yourself, affirm your ability from the heart, and make the other party feel that you are a very strong person and that you are the talent they want.

When these four sentences are linked together, they not only reflect the meaning behind each sentence, but more valuable, your adaptability and oral expression ability are the necessary success qualities for a high-quality sales elite.

Raiders seven. Clearly indicate career planning.

In recent years, the problem of career planning has been paid more and more attention by enterprise HR, who pay attention to reflecting clear ideas in interviews and apply them to analyzing problems, setting goals and forming solutions.

The strategy of the problem is reflected in the past. For example, the interviewer asked, "What kind of company do you think is suitable for your own development? What is your career plan for the next 3-5 years? " This time is often to show your plan.

And organizational skills.

Suggestions can be answered like this:

"When I was in college, I started work-study programs. I earned my four-year tuition by selling myself. Therefore, when I left school, I decided to become a sales elite. I hope from now on.

Within five years, the leading companies that can enter the fast-selling industry will start from the bottom and gradually accumulate my work experience and customer resources. At the same time, I also believe that after working in the university, I have good market development ability.

To introduce the most suitable products to those who need them most is my greatest achievement in sales. At the same time, I hope I can stay in an enterprise, an enterprise willing to invest in each other, and stay for a period of time. "

Raiders eight. Ask questions appropriately.

Usually at the end of the interview, the examiner always says, "Is there anything else you want to know? If you answer no directly, it will undoubtedly make the other party feel that you are not very interested in the company. Therefore, a perfect interview should end after you ask questions.

Usually you can ask questions like this:

1. Do you think I am suitable for this sales job?

2. Do I need to come for an interview again?

3. When can I get your reply?

You already know my skills and experience. Do you think I am qualified for this sales job?

5. Who is my direct supervisor? What kind of leader is he?

If you hire me, how many colleagues will work with me in the future?

Raiders 9, details determine success or failure

After the interview, there are some details that often affect the interview result of the salesperson. Here is just a brief description, such as remembering to take care of the other person's business card, taking away the drunk glass, putting the seat back in place, shaking hands and saying goodbye, and thanking the receptionist when leaving.

Introduction 10. Keep in touch after the interview.

The end of the on-site interview does not mean the end of the whole interview. It is a polite follow-up to make a necessary phone call or send a thank-you email after the end. Most job interviewers tend to ignore this point, and your thank-you letter will impress HR and easily stand out from many interviewers.

Reasons for writing a thank-you note or calling to ask:

1, you are proving that you have good interpersonal skills;

2. Help the interviewer remember you;

3. What to report to the interviewer;

4. further emphasize your interest in this sales job;

5. Correct some wrong impressions in the interview;

6. increase their chances of hiring you;

7. Help the other person pay attention to you or ask about other suitable opportunities.

Interview is the most important stage in the whole job search process, and its success or failure often directly determines whether you can get a good opportunity. In the extremely competitive job market, you can get the interview opportunity itself.

It is not easy. It's a pity to lose the job opportunity because of poor performance in the interview. Of course, to get a good job, resume and interview are still just "technical" issues. No matter how beautiful the resume is, the interview skills will be finished.

Beauty, without enough professional capital and clear career planning, everything is empty talk, wasting time and cost! If you have been unemployed for more than 2 months, you still face failure again and again.

Try it, then, you may want to review not only your resume and interview skills, but your career orientation and career planning, which is the basis of the decision!