Making a phone call is one of our most commonly used ways of communication. Business calls are not "porridge", and the time to answer and hang up the phone should generally not exceed three minutes. When you hang up, say "goodbye" politely, and the caller should hang up first. Answer business calls. What are the basic etiquette? The following is the relevant content I have compiled, welcome to read for reference!
First of all, before answering the phone
Prepare recording tools.
When the other party has important information to leave, it can be recorded as soon as possible to avoid the other party waiting and reflect professionalism.
Stop all unnecessary actions.
Don't let the other person feel that you are dealing with things that have nothing to do with the phone. The other person will think that you are distracted, which is also impolite.
Use the correct posture.
If your posture is not correct, the phone will slip from your hand or fall to the ground and make a harsh sound, which will also make the other party feel dissatisfied.
Pick up the phone with a smile.
Let the other person feel your enthusiasm and sunshine on the phone.
Second, answer the phone
Pick up the phone within three times.
Pay attention to the tone and speed of answering the phone;
Pay attention to the wording of answering the phone and avoid using impolite language;
Pay attention to the environment of answering the phone to avoid being too noisy, which will lead to unclear hearing and being repeated by the other party;
When you hear the other person's conversation for a long time, you should respond, such as "yes, yes", which means you are listening.
Say hello and introduce yourself.
If you want to know who the other person is, you should express it euphemistically, such as "What's your name, please?" .
Thank the caller for calling and end the call politely.
It is suggested to call each other more in the communication process to show respect for each other.
Third, be polite before you hang up.
When you want to end a telephone conversation, you should usually let the person who is honored hang up first, or the caller asks you, then politely say goodbye and say "goodbye", and wait for the other person to hang up first and then hang up.
Fourth, pay attention to art.
Keep your mouth about 4 cm away from the microphone and your ears close to the microphone.
Be sure to smile A kind and warm voice will make the other person feel good about us immediately.
Don't contain anything in your mouth when you make or answer the phone. You can't chew gum with a cigarette in your mouth. Pay attention to the speed and intonation when you speak, and enunciate clearly to ensure that the other party can understand.
Answer with your left hand. It is convenient to record useful information at any time.
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