6. Change your speech.
You should make appropriate changes in speech speed, tone and pronunciation level according to what you say. If you talk like a robot, you will be bored without cadence. Therefore, we should pay more attention to the tone and content of our speech and gradually improve it.
7. The language is concise and clear.
In conversation, if you are wordy and vague, and can't express your views clearly, it will seriously affect the negotiation. Therefore, we should pay attention to the wording in the conversation, express our meaning in concise language, and let others hear clearly.
8. Don't criticize customers' hairstyles.
When a hairdresser sees a client's hairstyle, don't criticize the client's original hairdresser's work, but praise the client. For example, "your original hairstyle is well handled, and the feeling of curling is also very suitable for you." Unfortunately, the color of the hairstyle is dark, and there is no way to present the lines and softness of the hairstyle. As long as you adjust the color of the hairstyle slightly, you can make this hairstyle completely extra points! "
This kind of communication with customers not only did not offend customers, but also gave customers advice. Customers will not only be angry, but also moved and say, "Good! I think it's weird, too, okay? Why didn't my former hairdresser advise me to dye my hair? I still wonder if he doesn't learn to dye his hair! I really didn't want to dye it before, but I wanted to dye it recently, but no one told me the difference between dyeing and not dyeing! "
Third, it embodies the barber's professionalism.
In fact, the professionalism of hairdressers is not only manifested in the skills of cutting, perm and dyeing. From the customer's point of view, the professionalism of hairdressers is mainly manifested in the following aspects:
1, professional consultation and judgment on customer needs:
For new customers who come here, the way of welcoming guests and detailed consultation and introduction are very important, which is an important part of narrowing the distance with strangers. Therefore, as a leading hairdresser in the store, we must be close to the people in this link, and we must continue to train our assistants. Its contents include: smiling service, mentality when talking with customers, praise to customers and accuracy of technical terms. Answering customers' questions in a standardized way, and dealing with difficult problems in a witty way.
2. Complete service process and meticulous operation process:
From the moment customers enter the store, customers will judge whether the store has a professional atmosphere according to past experience. Therefore, it is necessary to establish a complete service process for each project and strive to be cautious in every operation detail. Its contents will involve: the service process of shampoo, the service process of bib, the service process of customer waiting, the service process of introduction, the details of equipment placement, the details of delivering magazines and water, the details of disassembling and washing the shampoo bar, the details of post-dyeing treatment and so on.
Four, understand and listen to the needs of customers, and establish a good relationship with customers.
In the process of talking with customers, hairdressers should pay close attention to the transmission of signals such as oral language and body language of customers and make accurate judgments. Before making a decision, customers usually find some excuses to prevaricate. Hairdressers must judge the truth through observation, don't believe customers' prevarication, grasp customers' psychological reaction, catch their eyes, see with their eyes and listen with their ears.
When communicating with customers, hairdressers should listen carefully to what kind of hairstyles customers want, and then meet their needs. When customers' needs are not met, customers will naturally choose to leave! Therefore, when communicating with customers, hairdressers should not limit themselves. They should analyze what they know and help customers to be more beautiful, so that customers can understand it, and customers will decide when to do it and when to spend it. When hairdressers don't set their own limits, they can freely express their professional ideas and let customers understand what will be more beautiful. The more customers know their major, the more they trust the barber and the more they can tell the difference.
For a barber, it is very important to establish a good relationship with customers when communicating with them. Because hairdressers often rely on maintaining good customer relationships and expanding their business through customer word of mouth. Here are some tips for building a successful customer relationship:
When you notice a customer waiting, go to the reception desk to meet him in person.
Remember to sit down and chat for a few minutes before the customer arrives and hasn't changed clothes and washed his hair. This is an opportunity for you to get to know them. Although it is not absolutely accurate, at least we can get some enlightenment. At this time, you can pay attention to: what kind of clothes does she wear? Traditional or trendy? Leisure or formal? This can reflect his work or personality.