The main responsibilities are as follows
1. Turn on the computer, log in the chat tools needed for work, such as Want Want, and the email address. To open the Taobao background, you need to check the contents: whether there are letters in the station in the upper left corner of the background page; Whether there are letters in the bound mailbox; Check the trading records in Alipay area to see if there are any records of buyers not paying or not delivering goods. If there are unresolved records, they should be resolved in time; Check yesterday's transaction record evaluation, and deal with special cases urgently. For example, if you get a bad review, you must investigate and solve the problem in time.
2. Do a good job in customer inquiry and guide customers to buy products.
Familiar with product information. Take the initiative to explain to customers whether the size, color, style, quality and precautions of the products are complete, actively communicate with strangers, be bold and enthusiastic, and don't be afraid of being rejected by others.
3. Promote shops and products, let more customers know about products and expand their influence. Including the major portals, Taobao's TaoJianghu and other reply posts.
On the basis of understanding the process and characteristics of Taobao, this paper puts forward a suitable marketing plan according to the actual situation, provides page views and transaction rate, and improves the popularity of online stores and brands.
4. Be familiar with the online transaction process and operate quickly. For example, arranging goods to be put on shelves, editing commodity descriptions and descriptions, processing orders, modifying prices, arranging delivery, printing delivery notes and express delivery notes, and so on. Upload and modify product pictures and details.
After the buyer pays, be sure to confirm the address and contact information with the buyer. And you can ask the buyer if the express delivery can arrive. After confirmation, after we have prepared the goods, we will clearly inform the buyer when the goods will be delivered. And please rest assured that the buyer will provide the single number and delivery company.
6. If there are problems such as refund and return, it is necessary to communicate with customers, understand the reasons for the return, and be patient.
7. Sometimes customers take pictures of goods, but they are not necessarily in a hurry. At this time, online customer service can follow up in time and urge buyers to pay in time by asking about remittance methods.
8. Check the shift record book to see if there are any customers who were interested the day before yesterday but haven't made a deal yet. They should follow up in time and consult the buyers. At this time, you can often get unexpected results.
9. Pay a return visit to the old customers two months ago, and fill in the return visit results in the Return Visit Form for Old Customers.
10. Report yesterday's sales performance to the superior and summarize the problems that need to be dealt with.