The boss's after-sales service is mainly divided into two parts, one is installation and the other is maintenance. For these two products, it can be realized by appointment, and a suitable time can be reserved for buyers and sellers to complete the installation or maintenance of the products.
In terms of product installation or maintenance appointment, the boss introduced three appointment methods, one is WeChat appointment, the other is telephone appointment, and the other is website appointment.
The first type: WeChat appointment
WeChat pays attention to the boss's official WeChat "Boss Electrical Customer Service". After adding successfully, select "Service Center", where you can choose "self-service" or "manual service", and then click the "service reservation" function above to fill in the relevant information to complete the WeChat reservation. At the same time, you can also pay attention to the official WeChat of "Boss Electrical Customer Service", send voice on it and consult relevant product information.
The second type: telephone appointment
If you have any questions about the boss's products, you can choose official website Customer Service for online consultation or call the national hotline. The boss's national service hotline is 95 10-5855. The online customer service consultation time is as follows: every morning at 8: 00-1:30, and every afternoon at 12: 30- 17: 30, customers can answer any questions online. As long as the network is unblocked, you can consult product information and product maintenance.
The third type: website reservation
Log in to boss official website, click "Customer Service", select "Service Reservation" above, and fill in product information, product model, etc. Then, you can choose delivery, installation, debugging and other types in the service type, and specify the time and date for the selected staff to come to the door to ensure that someone is at home. At the same time, the following personal information should also be filled in completely, especially the user's name, mobile phone number, location and detailed address, otherwise the staff can easily find the place.
Of course, once the reservation application is successful, you can log in to the boss official website for product installation or maintenance, check the service progress on it, and even know whether your service application has been accepted, when to arrange on-site service and other related information.
Product category
Specializing in the production of kitchen appliances and household appliances such as range hoods, gas stoves, disinfection cabinets, electric ovens, steamers, electric pressure cookers and induction cookers. famous book
After more than 30 years of continuous development, it has become one of the leading enterprises with the longest development history, the largest production scale, the most complete product range and the widest sales area in China kitchen appliances industry.
Enterprise honor
After more than 30 years of development and innovation, "Boss" has become a socially recognized leading brand in the field of kitchen appliances in China. "Boss" products were awarded famous brand products in China and famous trademarks in China. "Boss" brand has been ranked among "Top 500 Most Valuable Brands in China" and "Top 500 Asian Brands in 2006, 2007, 2008 and 2009" for seven consecutive years. Brand value ranks first in the domestic kitchen appliance industry.
On September 2, 20 16, at the IFA exhibition held in Berlin, Germany, a survey data of global independent brand range hoods released by Euromonitor Information Consulting, a global authoritative market research organization, showed that the retail sales of boss electric range hoods accounted for 5% of the global market in 20 15, ranking first in the world. This is the first time that Boss Electric has logged into IFA, and it is also the first time that China kitchen appliance industry has won the first place in the world in 30 years.
spirit of enterprise
Vice is the totem of enterprise spirit and a deeper abstract understanding of company culture. In the late 1970s, the horn of reform and opening-up just sounded. In order to get rich, several founders of the company started their entrepreneurial journey. In the case of "three noes" (no technology, no equipment and no funds), we raised 2000 yuan and loaned 2000 yuan. Finally, we started Yuhang Hongxing Hardware Factory with three basic labor tools, such as vice and hammer. This is the predecessor of the boss's kitchen appliance.
For more than 30 years, the boss has experienced challenges and reforms from its establishment to development, and has always shown the spirit of responsibility, pragmatism and innovation. Because of his responsibility, he has been focusing on the intensive cultivation of the kitchen appliance industry for more than 30 years; Because of pragmatism, with persistence, dedication and integrity, we will build a leading brand in the industry; Because of innovation, technological innovation leads the industry changes again and again.
After the product is installed or maintained, you can also visit official website for evaluation and comment on the staff. If the staff is efficient and the product installation or maintenance is effective, remember to praise it! If you have any complaints about the staff during installation or maintenance, please get feedback on the website in time and learn to safeguard your rights and interests.
The above is about the boss's after-sales service, I hope I can help you!