1, industrial and commercial complaints have an impact on businesses:
(1) Consumers Association will organize merchants to negotiate and solve problems. Generally, only mediation will be done, and there will be no punishment;
(2) The administrative department for industry and commerce shall impose administrative penalties on the merchants according to the investigation results, including revocation of business license, fine, confiscation of illegal income and order to suspend business;
(3) If the merchant infringes on the rights and interests of consumers, consumers can bring a civil lawsuit to the court and demand the merchant to make various compensations.
2. Legal basis: Article 36 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
Consumer associations Consumer associations and other consumer organizations are social organizations established according to law to supervise goods and services and protect the legitimate rights and interests of consumers.
Article 37
Duties of the Consumer Association A consumer association shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties.
Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision.
Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.
Two. What are the penalties for handling price fraud complaints by the Industrial and Commercial Bureau?
1, the operator's price fraud, shall be ordered to correct, confiscate the illegal income, and impose a fine of less than 5 times the illegal income. There is no illegal income, a fine of 50 thousand yuan and 500 thousand yuan;
2. If the circumstances are serious, it shall be ordered to suspend business for rectification, or its business license shall be revoked by the administrative department for industry and commerce.