(1) Carry out maintenance in strict accordance with maintenance procedures and operating procedures to ensure maintenance quality.
(2) Strictly control the quality of fittings, and put an end to the use of fake and shoddy fittings and waste fittings.
(3) The service hotline is manned for 24 hours and responds within 24 hours. The maintenance workshop and the front desk receive holidays without rest to ensure that users can maintain as needed; Establish a maintenance system; Set up a repair team in time and arrive at the scene for repair at any time.
(4) Strictly implement the charging standards of the Municipal Price Bureau and our company, do not exaggerate the fault, and put an end to arbitrary charges.
(5) Remote fault diagnosis, technical fault resolution and postal accessories need to be handled quickly by foreign customers. Foreign customers send their own repairs, and we will urgently solve your problems and strive to complete the repairs on the same day.
(6) The machine maintained by our center (Wenzhou Kangquan water heater maintenance) is guaranteed for three months. During the warranty period, if there is any problem with the quality of maintenance or replacement parts, our center will be responsible for maintenance.
(7) Customers who have repaired the machine in our center can enjoy half-price treatment of maintenance fee when they come to our company for maintenance again with the receipt of charge and warranty certificate.
(8) Establish a return visit system: regularly learn about the use of machines maintained by our company and the service quality of our company, investigate the customer satisfaction rate, and establish a customer satisfaction rate questionnaire.
(9) Announce our supervision telephone number to customers, and welcome customers and relevant departments to supervise our services. Wenzhou Kangquan water heater maintenance point has a professional construction qualification certificate issued by the Ministry of Construction, and Wenzhou Kangquan water heater maintenance professional service provider.
Enterprise goal of Wenzhou Kangquan water heater maintenance;
Strive to build Kangquan water heater maintenance service brand and strengthen employees' brand service awareness.
Everything depends on human effort: the maintenance of Kangquan water heater has been greatly improved. I believe there is no problem that cannot be solved! The staff of Wenzhou Kangquan water heater maintenance point should not only be able to solve unknown problems, but also solve problems that have never been encountered in time! Attitude determines everything, communication solves everything! Whether the problem can be solved in time. Getting to the customer's home or company in time is the first priority. We will provide customers with the greatest help and support in an interactive way, and the necessary tools and maintenance tools will not be carried by employees.