Changzhou 12349 convenience service platform is a public service information platform based on the idea of "government building, social participation, market operation, service outsourcing and benefiting the people", which promotes the informationization of community services, improves the efficiency of government services, provides various convenience services for citizens and solves life problems. The Civil Affairs Bureau of Zhonglou District took the lead in setting up a non-profit unit-Changzhou Zhonglou District Community Service Information Center, which is responsible for the investment, construction, management, operation and finance of the platform. Through the way of "unified planning, centralized management, orderly promotion and gradual improvement", the service scope is based on the bell tower and radiates the whole city, and cooperation with relevant public welfare organizations is strengthened to form a relatively complete community service system.