1. Negotiate with the decoration company, which is the most time-saving and labor-saving way. If both sides can negotiate, try to negotiate.
2. The owner requests the mediation of the consumers' association. Consumers Association is a kind of non-governmental organization, which can mediate as a neutral third party and persuade both parties to reach mediation and consultation.
3. Complain to the relevant administrative department.
4. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the decoration company. Arbitration has the effect of not hearing, and the settlement is faster.
Bring a lawsuit to the people's court, but it must be noted that under normal circumstances, if it is submitted for arbitration, it is impossible to bring a lawsuit to the court. To bring a lawsuit to the court, you need to submit a complaint and submit evidence from both parties. The advantage is that the court is more authoritative and credible, and the disadvantage is that it is time-consuming and laborious.
Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes between consumers and business operators on consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.