3-minute manual reply rate = (number of consultants-no manual reply accumulated in 3 minutes)/number of consultants, and the assessment time is 08:00:00-23:00:00. Note: The cumulative number of people who have not responded manually within 3 minutes and the number of people who have consulted are the number of consumers. For example, if consumer A has one or more queries that have not been answered manually within 3 minutes, 1 will be added if there is no manual reply within 3 minutes. You can search for manual reply scenarios in official website, and find out what manual reply scenarios exist in Pinduoduo's "3-minute manual reply rate".
Skills of improving manual recovery rate in 3 minutes;
Follow-up functions such as words, expressions and pictures manually sent by merchants. Therefore, responding to consumers' inquiries in a timely manner within the assessment time is the core element to improve the 3-minute manual response rate.
(1) Notification for opening web version or PC client:
In the background of Tik Tok Flying Pigeon, open Settings-All message reminder settings in personal information.
(2) The mobile APP goes online in time:
When it is not convenient to use the web version of Flying Pigeon to reply to the consultation, you can keep the mobile APP online and make the necessary reply and reply to the consumer's consultation. In addition, the mobile APP opens the corresponding notifications and reminders to avoid missing the consumer news and causing the 3-minute manual response rate to fail to meet the standard.