Business etiquette has three purposes:
First, improve personal quality, Bill? Gates talks about enterprise competition, which is the competition of employees' quality, and then to enterprises, which is the competition of enterprise image. Education reflects details, and details highlight quality.
Second, it is convenient for our personal communication and entertainment. We will meet different people in business communication, so we should pay attention to art in how to communicate with different people, for example, praising people should pay attention to art, otherwise even praising people will make people feel uncomfortable.
Third, it helps to maintain the corporate image. In commercial communication, the individual represents the whole, the personal image represents the corporate image, and what the individual does is the typical living advertisement of this enterprise. Every move, every word and deed, silence is better than sound.
Business people's working abilities include:
Business ability is just a basic ability. You can't do a good job without professional ability, but you don't necessarily do a good job with professional ability. From the field of public relations communication, it is also necessary to have communicative competence. Communicative competence is called sustainable development competence. Communicative ability is not to engage in some vulgar relationships, but to deal with, standardize and manage interpersonal relationships. Business ability and communication ability are called the dual abilities that modern people must have. In the last century, there was a school in management called Mayo School, also called Behavior Management School. He is different from Taylor school, which only emphasizes things but not people. Mayo School emphasizes three elements of management. First of all, enterprises need to obtain the necessary funds, raw materials and technology to develop. The second is to form economies of scale. The third is organizing production, which he also attaches great importance to, that is, attaching importance to the internal and external relations of enterprises. Enterprise managers must pay attention to deal with the relationship with the inside and outside of the enterprise, so that the enterprise can continue to develop.
Business etiquette includes language, expression, behavior, environment, habits and so on. I believe that no one wants to be the focus of attention because of his rudeness in social situations, thus leaving a bad impression on others. Thus, it is very necessary to master business etiquette in business communication. Therefore, learning business etiquette is not only the general trend, but also the practical need to enhance competitiveness. As employees of Jindi, whether they know and use basic etiquette in modern business activities not only reflects our own quality, but also reflects our corporate culture level and management policy. Our every move represents the image of the company. Therefore, no matter in any social place, as long as you represent the company as an employee in Jindi, you should be self-disciplined, respect others and establish a good corporate image.
With the in-depth development of market economy, there are more and more business activities, and etiquette is also playing an increasingly important role.
1. Standardize behavior. The most basic function of etiquette is to regulate various behaviors. In business communication, people influence, interact and cooperate with each other. If certain norms are not followed, the two sides will lack the basis for cooperation. Among many business norms, etiquette norms can make people understand what to do, what not to do, what to do and what not to do, which is conducive to determining self-image, respecting others and winning friendship.
2. Pass the message. Etiquette is a kind of information, through which you can express feelings such as respect, friendship and sincerity, and make others feel warm. In business activities, proper etiquette can gain the goodwill and trust of the other party and contribute to the development of the cause.
3. Enhance feelings. In business activities, with the deepening of communication, both sides may have certain emotional experiences. There are two emotional states: one is emotional state and the other is emotional rejection state. Etiquette is easy to attract each other and enhance feelings ... >>
Question 2: What are the functions of business etiquette? Personally, if you participate in these formal business activities, etiquette is very important, giving people the first feeling.
Business etiquette is a code of conduct that reflects mutual respect in business activities. The core of business etiquette is the code of conduct, which is used to restrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities.
Gfd refers to personal image.
Etiquette refers to everyone's professional performance in business activities.
The standard of Gfd in commercial activities
The first thing we talk about is the problems that gfd needs to pay attention to. Next, we will introduce male gfd and female gfd.
Gfd standard for men.
First of all, consider a question, what is the correct gfd standard for men? That is, as a man, what kind of gfd should be paid attention to in business activities. We will explain it through the following aspects.
1. hairstyle hairstyle
The unified standard of men's hair style is cleanliness and neatness, which should be constantly modified and repaired. Don't make your hair too long. It is generally believed that men's front hair should not cover their eyebrows and side hair should not cover their ears. At the same time, they should not leave too thick or too long sideburns. A man's back hair should not be longer than the top half of his suit shirt collar. This is a unified requirement for male hairstyles.
Step 2: Facial modification
Men should pay attention to two aspects when facial modification:
When a man is engaged in business activities, he should shave every day and keep his face clean. At the same time, men often come into contact with alcohol and tobacco in business activities, so they should pay attention to keeping their breath fresh at any time.
make oneself up as
In formal business occasions, men should wear suits and ties, and shirts should be properly matched. Under normal circumstances, it is not very safe to put an end to wearing a jacket in formal business occasions, or wearing a suit with a high collar, T-shirt and sweater. Men's suits are generally dark suits, avoiding plaid or very bright suits. Men's suits are generally divided into single-breasted and double-breasted suits. Pay special attention when wearing a single-breasted suit. When buttoning, usually only the top two buttons are tied. If it is a three-breasted suit, only the top two buttons are tied, and the bottom one is not tied. Fasten all buttons when wearing a double-breasted suit, which is what men need to pay attention to when wearing a suit.
The choice of shirts. The color of the shirt should coordinate with the overall color of the suit. At the same time, shirts should not be too thin or too transparent. It is particularly important to note that when we wear light-colored shirts, we should not wear dark underwear or warm and cold clothes under the shirts, especially pay attention to the neckline, and do not expose the cold clothes or underwear inside the neckline. On the other hand, it is important to pay special attention to that when wearing a tie, all buttons on the shirt, including the buttons on the neckline and cuffs, should be buttoned. This is what we need to pay attention to when wearing shirts.
The choice of tie. Its color matches the color of your shirt and suit, and the overall color should be coordinated. At the same time, pay attention to the length when wearing a tie. The length of the tie should be just above the belt, or a distance of one or two centimeters, which is the most suitable.
Choice of shoes and socks. Men usually wear leather shoes when wearing suits, ties and other professional clothes to prevent sports shoes, sandals or cloth shoes. Leather shoes should be kept bright and tidy every day. When choosing socks, we should pay attention to the good texture and breathability of socks, and the color of socks must be in harmony with the overall color of the suit. If you wear dark leather shoes, the color of socks should also be dark, while avoiding fancy patterns.
4. Necessary items
What modifiers do we need to choose when matching a suit?
Company logo. The company logo needs to be carried with you, and its exact wearing position is above the left chest of men's suits, which is only what men need to wear when wearing suits.
There are several things that men must have in business activities:
Because the pen is often used in business activities, the correct carrying position of the pen should be in the inner pocket of a man's suit, not in the outer pocket of a man's suit. Generally, try to avoid carrying it in your shirt pocket, so it's easy to put your shirt ... >>
Question 3: What does business etiquette mean? Business etiquette is a code of conduct that reflects mutual respect in business activities. The core of business etiquette is the code of conduct, which is used to restrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities.
Question 4: What have you learned from business etiquette? The function of business etiquette is to strengthen the internal quality and external image.
It is embodied in three aspects:
1, improve personal quality
The personal quality of business people is a kind of personal accomplishment and its performance. Don't make noise in public unless you smoke in front of outsiders.
2, help to establish good interpersonal communication.
3. Maintain personal and corporate image.
The most basic function of business etiquette is "disaster reduction effect": less making a fool of yourself, less losing face, less damaging interpersonal relationships, and the safest way to meet something you don't know is to follow or imitate, with static braking. For example, this is the first time that the hostess has taken a seat at a western-style banquet. The hostess's napkin indicates the beginning of the banquet, and the hostess can only eat it if she picks up the knife and fork. The hostess put the napkin on the table to signal the end of the party.
Knowledge of business etiquette * * * Enjoying etiquette is the art of interpersonal communication. Academic qualifications highlight details, and details highlight quality.
Question 5: Basic Characteristics of Business Etiquette In various business activities, business etiquette has the following basic characteristics: stipulation, credibility, timing and culture.
First, stipulation
From the scope of etiquette, business etiquette is prescriptive. Etiquette can coordinate the behavior between organizations and people, so its scope of application is organizational activities and interpersonal activities. Business etiquette is different from ordinary interpersonal etiquette. The scope of application of business etiquette refers to all kinds of business activities engaged in commodity circulation, and business activities that do not participate in commodity circulation are not applicable to business etiquette.
Second, credibility.
From the connotation of etiquette, business etiquette has credibility. Engaged in commercial activities, there are common interests, not unilateral interests. Therefore, honesty and trustworthiness are very important in business activities. The so-called honesty means sincerely participating in business activities and trying to reach an agreement, rather than boasting, irrelevant and insincere. The so-called trustworthiness means that words must be done and actions must bear fruit. After the contract is signed, it must be fulfilled. If an accident occurs and the contract cannot be fulfilled as scheduled, then we should give the other party a satisfactory result to make up for it, instead of breaking our word and not doing it.
Third, timing.
Judging from the behavior of etiquette, business etiquette is timely. Business activities are very time-sensitive, and sometimes things change and opportunities are lost; Sometimes in business activities, as long as you speak and do things just right, the problem will be solved; Sometimes business practitioners stick to their own opinions and do not give in, and the other party may be dragged down, thus losing a chance of success.
Fourth, culture.
From the essence of etiquette, business etiquette is cultural. Although business activities are economic activities, business etiquette reflects cultural content. The enterprise organization displays its own image, and the business personnel are polite, elegant in speech and generous in manner. They must establish a good corporate culture, constantly improve their personal cultural quality, establish a civilized corporate image, and show civilized, elegant, polite and humble qualities in business activities.
Question 6: Content of Business Etiquette Business etiquette is a code of conduct that reflects mutual respect in business activities. The core of business etiquette is the code of conduct, which is used to restrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities.
First, the instrument etiquette
First, choose the right cosmetics and makeup methods that meet your temperament, face, age and other characteristics, and choose the right hairstyle to increase your charm.
The shade of makeup depends on time and occasion.
(2) Don't make up in public places.
Don't make up in front of men.
Don't criticize other people's makeup.
Don't borrow other people's cosmetics.
6. Men should not wear too much makeup.
Clothing and its etiquette
1. Pay attention to the characteristics of the times and embody the spirit of the times;
2. Pay attention to personal personality characteristics
It should conform to your figure.
Three taboos of white-collar women
One: the hairstyle is too trendy and taboo.
Two: hair is a taboo.
Three: make-up is too exaggerated and taboo.
Four: taboo of green face and white lips
Five: clothes are too fashionable and taboo.
Six: Dressing is too sexy and taboo.
Seven: Play the "black woman" taboo every day.
Eight: Step on "platform shoes"
4. Signs and defects of China gentlemen
1. Ten Details of China Gentleman:
There are a pair of clean and slender hands and manicured nails.
② Although you don't smoke, you should carry a lighter with you so that the ladies around you can light their cigarettes when smoking.
Change shirts every day, keep the neckline and cuffs flat and clean, and some will use cufflinks.
(4) There are no hanging objects at the waist, such as mobile phones and pagers.
(5) dealing with women, don't let go of every detail to take care of them, almost in a completely subconscious state of operation.
Don't make any noise when eating.
⑦ Polite expressions are used more frequently than ordinary people.
Prefer loneliness, seek peace of mind, quiet body and meditation. Therefore, a gentleman is thoughtful, good at dancing and good at literary classics.
Famous works, rarely see flashy and noisy frolic works, including movies and TV. Watch it once or twice. If you feel vulgar, you will never pick it up again, including discussion.
Pet-name ruby invisible, silent alone in the crowd.
Attending in the attitude towards love, consider too much, often appear indecisive. 2. Ten shortcomings of China gentlemen:
Hands are clean and beautiful, but once you enter the room where you need to take off your shoes, there will be a strange smell in the air.
Although you carry a lighter with you, it is a disposable plastic lighter.
(3) When wearing a brand-name watch, your wrist is arrogant.
Although I change my shirt every day, I always wear the same tie.
(5) Although there is no mobile phone or pager hanging around my waist, I often talk loudly to my mobile phone in public and keep it ringing in the cinema.
Despite the unusual respect for women, the contrast with same-sex friends is too great and rebellious.
All landowners don't make a sound when eating, but they are conspicuous when drinking soup.
Today, although polite expressions are used more frequently than ordinary people, their frequency of use has reached a doubtful level.
Pet-name ruby would rather be lonely than afraid to meet strangers.
Attending to think too much about the attitude towards love is not to make up your mind, but not to believe at all.
Second, etiquette and etiquette.
(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are manifestations of self-sincerity.
A person's external behavior can directly show his attitude. Be polite and generous, observe the general etiquette of advance and retreat, and try to avoid all kinds of
Bad manners and uncivilized habits.
(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't spend too much time ringing the doorbell or knocking at the door.
Dragon, don't enter the room without someone or the permission of the owner.
(3) Behavior in front of customers When you see a customer, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then
State your purpose. At the same time, take the initiative to greet or nod to everyone present.
In a customer's home, you can't come to the door without an invitation. Even if you are familiar with it, don't touch and fiddle with the things on the customer's desk at will, let alone play.
Customer's business card, don't touch books, flowers and other things in the room ... >>
Question 7: What is the importance of business etiquette? Business etiquette is a code of conduct that reflects mutual respect in business activities. The core of business etiquette is the code of conduct, which is used to restrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities.
Knowledge of business etiquette * * * Enjoying etiquette is the art of interpersonal communication. Academic qualifications highlight details, and details highlight quality. I hope the following social etiquette knowledge can help you improve your self-cultivation.
Signs and defects of a gentleman in China.
1. Ten Details of China Gentleman:
There are a pair of clean and slender hands and manicured nails.
② Although you don't smoke, you should carry a lighter with you so that the ladies around you can light their cigarettes when smoking.
Change shirts every day, keep the neckline and cuffs flat and clean, and some will use cufflinks.
(4) There are no hanging objects at the waist, such as mobile phones and pagers.
(5) dealing with women, don't let go of every detail to take care of them, almost in a completely subconscious state of operation.
Don't make any noise when eating.
⑦ Polite expressions are used more frequently than ordinary people.
Prefer loneliness, seek peace of mind, quiet body and meditation. Therefore, a gentleman is thoughtful, good at dancing and good at literary classics.
Famous works, rarely see flashy and noisy frolic works, including movies and TV. Watch it once or twice. If you feel vulgar, you will never pick it up again, including discussion.
Pet-name ruby invisible, silent alone in the crowd.
Attending in the attitude towards love, consider too much, often appear indecisive. 2. Ten shortcomings of China gentlemen:
Hands are clean and beautiful, but once you enter the room where you need to take off your shoes, there will be a strange smell in the air.
Although you carry a lighter with you, it is a disposable plastic lighter.
(3) When wearing a brand-name watch, your wrist is arrogant.
Although I change my shirt every day, I always wear the same tie.
(5) Although there is no mobile phone or pager hanging around my waist, I often talk loudly to my mobile phone in public and keep it ringing in the cinema.
Despite the unusual respect for women, the contrast with same-sex friends is too great and rebellious.
All landowners don't make a sound when eating, but they are conspicuous when drinking soup.
Today, although polite expressions are used more frequently than ordinary people, their frequency of use has reached a doubtful level.
I would rather be lonely than afraid to meet strangers.
Attending to think too much about the attitude towards love is not to make up your mind, but not to believe at all.
Second, etiquette and etiquette.
(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.
(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.
(3) Behavior in front of customers When you see a customer, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present.
In a customer's home, you can't come to the door without an invitation. Even if you are familiar with it, don't tamper with the things on the customer's desk, let alone play with the customer's business card, and don't tamper with the books, flowers and other furnishings in the room.
It is not easy to sit down before others (hosts) sit down. Sit up straight, lean forward slightly and don't cross your legs. Talk to customers with a positive attitude and a gentle tone. When the customer speaks, listen carefully and answer with "yes" first. Keep your eyes on each other and pay constant attention to each other's expressions.
When standing, keep your upper body steady, put your hands on your sides, don't be stingy, don't hold your chest with your hands, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite.
Develop good habits ... >>
Question 8: What aspects of business etiquette include? Business etiquette includes:
1, be polite
When you speak, you must look into the other person's eyes, and when you listen, you must show attention to show respect. Speak quickly, consistently and choose the right words.
2, behavior etiquette
Handshaking etiquette, men should shake hands slightly to express their happiness or gratitude. If you need a deeper expression, you can hold each other's hands with both hands. To shake hands with a lady, you must get the permission of the other party.
Step 3 introduce etiquette
Young people should be introduced to older people, subordinates, bosses, ladies and men first.
4. Table manners
Use chopsticks when eating, don't talk loudly at will to avoid spitting, don't make any noise when chewing, handle tableware carefully and cover your teeth with your hands.
5. Ride etiquette
The boss or important person should always sit in the right back seat, followed by the co-pilot and finally the left back seat. When the guests get on the bus, remember to put your hands on the frame to avoid touching them.
Question 9: Briefly describe the connotation and characteristics of business etiquette? The so-called business etiquette refers to a series of behavioral norms that people should follow in various economic behaviors of commodity circulation. Business etiquette is different from ordinary interpersonal etiquette, which is reflected in all aspects of business activities. For an enterprise, every link from commodity procurement to sales, from commodity sales to after-sales service is closely related to its image. Therefore, for every member of the enterprise, it will play a very important role in shaping the good image of the enterprise and promoting the sales of goods if the work can be carried out according to the requirements of business etiquette.
Second, the characteristics of business etiquette
Business etiquette is different from other etiquette features, mainly in the following three aspects:
Credit:
In business activities, honesty and trustworthiness are very important. Once the contract is signed, it must be fulfilled; If there is an accident and the performance cannot be fulfilled as scheduled, then we must give the other party a satisfactory result to make up for it, and we must not break our word or fail.
Timeliness:
Business activities are very time-sensitive, and if times change, opportunities will be lost. In business activities, if you talk properly and do things properly, the problem will be solved. Some business people insist on "spreading the eagle without seeing the rabbit", and the other party may be dragged down, thus losing a successful business cooperation opportunity.
Culture:
Although business activity is an economic activity, it has a high cultural content. Therefore, in order to reflect the style of being polite, elegant in speech and generous in manners, business people must constantly improve their cultural quality, establish a civilized corporate image, and show civilization, elegance, courtesy and restraint in business activities.