(1) Search 12345, and click 12345 service platform.
(2) Click I want to complain.
(3) Enter the user type selection.
(4) Select the claim type.
(5) Click the consent notice.
(6) Enter the claimant information page.
(7) Fill in the details of the applicant.
(8) Click Next.
(9) Enter the page to fill in the complaint.
(10) Fill in the claim information.
(1 1) Upload the attachment and check the reading instructions.
(12) Click to submit a claim.
12345 generally refers to the public service platform set up by local municipal people's governments by telephone 12345 to handle hotline matters.