Since the implementation of the practical activity of "I do practical things for the masses", Weicheng District Housing and Construction Bureau has firmly established the "five-hearted" window service image of "doing things enthusiastically, answering questions patiently, carefully examining materials, helping others enthusiastically and serving the masses sincerely", always taking the satisfaction of the masses as the highest standard of government service, and thinking about problems and doing things from the standpoint of doing things for the masses. The Real Estate Trading Center of Weicheng District Housing and Construction Bureau actively expands the consulting channels of real estate transactions for enterprises and the masses through government affairs openness, telephone consultation and mobile APP. After receiving the consultation, the staff will follow up immediately according to the requirements of polite and civilized service. After understanding the specific situation of the questions asked, they informed the process and procedures in detail and pertinently, and answered questions. For those who come directly to the site, do a good job in the early stage, and guide everyone to fill out the form and copy it first. , and shorten the waiting time. If the situation is complicated or really necessary, the staff will open a "green channel" or provide on-site service in time to help everyone get things done.
At the same time, the delay service is added, and the delay service mode of "flexible in the morning and evening, uninterrupted at noon" is set. During non-service hours, the masses put forward handling requirements, actively handle them, never delay, and work overtime to provide delayed services. Wang Feng, director of the Real Estate Trading Center, said: "The service window acceptance business is closely related to the real estate policy and is the vanguard of real estate transactions. There is no small matter concerning people's livelihood. It is also the initial intention and mission of the real estate trading center to implement "one window handling" and "one-on-one accurate service" to solve the "urgent difficulties and worries" of enterprises and the masses. We have been working hard and must not let the masses run in vain. "