1, call to complain about the courier company. Complaint express can make complaint calls according to different express companies. After the specific matters are clearly described, the courier company will investigate the matters and reply to your handling method after the investigation. It is said that it is most effective to ask for a reply within two hours when making a complaint.
2. Call the complaint hotline of China Postal Administration 12305. 12305 is called the most effective telephone number for complaint express delivery. If you can't call the official number of the courier company, you can call this number. After dialing, the general courier company will take the initiative to contact you to solve the problem, and will be specific.
3. Complain to the consumers' association by telephone 123 15. Complaint express 123 15 is useful, provided certain conditions are met. If the facts are true, the efficiency of the Consumers Association is still very high. Couriers and courier companies are afraid of complaints, and solutions will be given after complaints.
Provisions on compensation of courier companies
1. If the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; If there is any partial damage or shortage, compensation shall be made according to the actual loss, up to the insured amount, and the postage received shall be refunded.
2. If the uninsured mail is lost, damaged or short, it shall be compensated according to the actual loss value. The maximum amount of compensation shall not exceed six times the postage paid, and the postage received shall be refunded. If the compensation standard is not enough to cover the loss, please choose the equivalent insurance service according to the actual value of the delivered goods.
3. If the mail is delayed, the domestic express mail will be refunded according to the whole time limit announced by the carrier. Domestic express parcel mail is subject to the time limit announced by universal service, and the postage charged is refunded.