Work content:
Provide product technical support, including consulting and answering questions, product training, on-site technical guidance, fault analysis and troubleshooting, etc.
Responsible for marketing department and R&D department; D communication and information feedback, participation in technical training and technical seminars;
Collect customer feedback, formulate market demand and feed it back to R&D department; Track its progress and market reaction;
Formulate technical documents such as work instructions and product manuals for related tools and software;
Responsible for the distribution, sorting and classification of relevant technical documents;
Assist sales department to promote the company's products.