According to the provisions of the Law on the Protection of Consumer Rights and Interests, consumers have the right to know the real situation of the goods they buy or use or the services they receive, and have the right to ask business operators to provide information such as the price, place of origin, producer, use, performance, specifications, grade, main components, production date, expiration date, inspection certificate, instruction manual, after-sales service or service content, specifications and expenses of the goods according to different situations of the goods or services.
Similarly, operators also stipulate the corresponding obligation to inform: operators should ensure that the goods or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and a clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked.
If, in actual work, service personnel fail to inform customers of some precautions in time according to their job responsibilities, it will bring more trouble to future work.
I remember a customer bought a cashmere sweater of several thousand dollars in a brand store. After returning home, he directly put the cashmere sweater into the washing machine for cleaning. It is conceivable that the cashmere sweater washed by the washing machine not only shrinks seriously, but also deforms.
Later, he came to the store to claim compensation, because the service staff did not explicitly tell him that cashmere sweaters could not be washed in the washing machine.
The manager asked the staff on duty about the situation. The employee has just entered the store for a few days. He thinks it is common sense that cashmere sweaters can't be washed and washed by machine. Therefore, he did not clearly inform the customer of the knowledge of washing and maintenance after purchase, which caused the customer's dissatisfaction.
Once, another customer bought a refrigerator in an electronics store. This refrigerator has a freezing chamber and a refrigerating chamber respectively. The temperature of the cold room is generally 1- 10 degrees Celsius, so food cannot be frozen, only fruits and vegetables can be kept fresh. However, customers don't know this. He put all the meat he bought in the freezer, and then the whole family went out to travel.
When he got home a week later, he opened the refrigerator again. Oh, my God! All the food in the refrigerator has gone bad, giving off a stench, which makes customers very angry. They came to this electrical appliance store and made a scene, thinking that the employees did not fulfill their obligation to inform him and did not remind him of the difference between the freezer and the freezer, which led to the deterioration of the meat.
In fact, in the user manual of the refrigerator, the customer is clearly informed of the use of the refrigerator and the difference between the cold room and the freezing room, but the customer does not read the user manual carefully at all, but uses it according to his own ideas, which leads to such problems.
In order to avoid similar troubles to customers, the store manager asked all service personnel in the store to inform customers in detail how to use the goods after they bought them.
Therefore, the service staff will inform the customer of the precautions in advance, which can avoid a lot of trouble.