Telephone call center is a service organization composed of a group of service personnel in a relatively concentrated place. It usually uses computer communication technology to handle telephone inquiries of enterprises and customers, especially with the ability to handle a large number of incoming calls at the same time. It also has an incoming call number display, which can automatically assign incoming calls to people with corresponding skills for processing, and can record and store all incoming call information.
The origin of telephone call center
Call center (call? Center) originated from the civil aviation industry decades ago, and its original purpose was to provide consulting services for passengers more conveniently and effectively handle passenger complaints.
The first telephone call center with a certain scale in the world is Pan Am Airlines, which was built and put into use on 1956. Its main function is to let customers book air tickets through the call center.
Then at&T launched the first outbound call mode of telemarketing? Call center, and officially started on 1967, operating 800 called pay service. Since then, the concept of customer service, marketing, technical support and other specific business activities by telephone has been gradually accepted and adopted all over the world until today's large-scale telephone call center is formed.