Summary of Hospital Property Work in the First Half of 2022 (I)? With the guidance and help of the company's leaders and the strong cooperation and support of relevant units, the overall work of the property management company has achieved certain results in the first half of the year. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:
? I. Comprehensive management work
? To improve service quality, standardize residential property management as the goal, people-oriented as the purpose, strengthen management, and conscientiously implement the residential property management system. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity. Open, fair and reasonable completion of the demolition of households housing distribution, actively and properly do a good job of vacating the old rental housing, to ensure that residents live in housing immediately.
? Second, the hydropower work
? The inlet and outlet pipes of the roof water tank in the residential area are cancelled, which improves the water supply quality and reduces the leakage. Continue to improve the hydropower metering device. Completed the debugging of high-voltage power distribution device and the overhaul of power distribution to low-voltage master switch. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters. At present, the key work is to find the right time to replace the transformer oil and gasket in the distribution room and further improve the water metering device in the residential area.
? Third, the safety and cleaning work
? Standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang are formulated, and the vehicle diversion management is implemented in the community to ensure the traffic safety in the community. Weeds in the residential area have been thoroughly cleaned up, and the living sanitation environment in the living area has been improved. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners. At present, the key work is to strengthen vehicle management in residential areas. Continue to do a good job in cleaning up dead corners and weeds in the community and eliminate dead corners.
? Fourth, the greening work
? The daily maintenance of living area greening is managed by special personnel. In the living area, new green land of xxxx square meters was built and more than 4,000 hedges were replanted, which greatly improved the green environment. Prune some branches that affect power supply in time to ensure the safety of power supply. The dangerous trees in the living area were investigated and counted. Large-scale mechanical spraying of pesticides was carried out on the plants in the green space in the living area to eliminate pests and diseases, thus maintaining the good growth of trees. At present, the key work is to take active measures to ensure the safety of planted turf in summer and prune trees that affect the safety of power supply in time.
? V. Work ideas and plans for the second half of the year
? Strengthen water leakage detection and improve water recovery rate. Continue to strengthen the daily maintenance and management of greening. Complete the cleaning of dangerous trees in the living area to ensure the safety of the living area. Continue to strengthen the management of sanitation and cleaning, and deal with garbage removal in time; Continue to strengthen the security work of closed management community, and do a good job in the management of past posts and night patrols. The allocation of old houses. Because it is inconvenient for our unit to manage and control the water and electricity in the factory, in order to achieve the purpose of strict management and control and reduce waste, the water and electricity transferred to various departments and offices in the factory are not included in the water and electricity quota of office and public facilities.
Summary of Hospital Property Work in the First Half of 2022 (Part Two)? I. tasks for the first half of the year
? 1. The rent receivable is RMB, the paid-in rent is RMB, and the unpaid rent is RMB.
? 2. In order to further strengthen the water, electricity and gas management of the leased property of the Group, we transferred the water, electricity and gas accounts of Xicheng Sugar Exhibition Library Project and Yihua Food Factory Project to the name of Ershang Group.
? 3. Complete the renovation of the water supply pipeline of the exhibition hall project, realize one meter per household, and measure and charge.
? 4. The restoration project of the smoke screen fire protection system in the east building of the exhibition library was completed, passed the acceptance of the fire detection unit, and reported to the Exhibition Road Street Safety and Fire Prevention Committee for the record.
? 5. Before the rainy season, according to the requirements of the lightning protection testing center of the Group, the lightning protection facilities of four property projects, namely Zhanku, Yihua Food Factory, Qingyuan Commercial Building and Pastry School, were tested.
? 6. Complete the regular safety inspection of self-managed property projects, especially during holidays or bad weather, timely rectify the found safety hazards, and implement and supervise the rectification results.
? 7. In order to ensure the electricity safety of the exhibition library, according to the actual situation, we entrust the tenant in the hospital, New Kowloon, to temporarily manage the power distribution room of the north campus of the exhibition library. We will supervise and guide its daily management, and sign a safety responsibility letter with it to clarify the responsibilities and obligations of both parties.
? Second, the main practices and measures
? 1. According to the characteristics of Zhongsheng and Zhanku property stations and the actual working conditions of the staff, the department has been adjusted, and the staffing has been optimized, so that the ability of each comrade can be fully exerted in the adjusted post. In the future, we will make effective adjustments to the Ministry in time according to the changes of the company to adapt to the new situation of property development.
? 2. Insist on summarizing the work of the property department every month, and report the work progress to the company leaders in the form of property dynamics in time.
? 3. Hold regular plenary meetings of the property management department to convey the spirit of relevant meetings of the group, the company and the party committee at the first time, so as to achieve clear objectives and implement tasks.
? Three. Main problems and countermeasures
? 1. Because the property management work is not a fixed "nine to five" work form, it is all substantive work, and sometimes even unexpected events occur outside working hours. Therefore, we not only established a safety emergency plan in the system, but also introduced a professional and qualified Kerry property company to cooperate with us in on-site management. This combination of management and practice has achieved initial results, but it still needs further exploration.
? 2. Although the charging work in the first half of 20xx was relatively smooth, the pressure of on-site charging in property stations was great, and some rental units often delayed paying rent and related fees on the grounds of "inadequate service" and "legacy problems". In view of the above situation, under the correct leadership of the company, we will further improve the service quality and level according to the reasonable requirements of the leasing unit in the daily property service process, strive to solve the problems left over from history and create conditions for the normal collection work.
Summary of Hospital Property Work in the First Half of 2022 (3)? In the first half of this year, with the care and support of the company leaders and under the guidance of the company's service policy of improving the quality of property services, the project team of the property management department fully mobilized the enthusiasm of employees, based on improving property management services, and taking "no complaints from owners, no defects in services, no blind spots in management and no defects in projects" as the working standards. Through active exploration and unremitting efforts, and with a solid work style, it achieved certain results in standardized management of safe and civilized production, improvement of service quality and team building.
? I. Strengthening management and continuous improvement
? The project leads the project and personnel to cooperate with each other to make up for the shortcomings, so that the supporting equipment and facilities tend to be perfect and win the trust of the owners. According to the actual situation of the park, the property management department formulates and improves various emergency plans, so as to ensure that emergencies have plans in advance, procedures in the process and summaries afterwards, so as to calmly deal with emergencies and eliminate potential safety hazards. In view of the large energy pool in the park and the difficulty for owners to pay fees, the project department studied and formulated the public areas and underground parking lots in the building, and adopted a number of energy-saving improvement measures to continuously tap the energy-saving potential. For example, if the turn-on time of the hall light is set, the security personnel on duty will turn it on according to the specified time.
? Archives management is an important work in property management. The staff of the project department left the manager's autograph on the file management on the form. In content, it records the real face of property, owners and management process. The archives of all departments were carefully arranged on schedule and the owner database was established. The input of relevant information is convenient, fast and detailed, and it is constantly updated to maintain the integrity and reliability of data. At the beginning of the year, the property management department made a detailed training plan, striving to achieve a professional and comprehensive business level. For example, inform property security, inform customer service personnel, and make employees' property knowledge comprehensive through cross-training in engineering, customer service and security knowledge.
? Second, high-quality service wins praise.
? The main switch of a distribution box frequently trips, which seriously affects the normal office of the owner. The property engineering department organized technical force to help the company thoroughly investigate in time, and finally found out that the trip was caused by excessive concentration of load and serious imbalance of three-phase power load, which led to a single overload trip. In order to ensure that the normal work of the owner is not affected, engineers avoid normal working hours and work overtime in the middle of the night to solve problems. Engineers' work of solving the worries and thinking of the owners has won the praise of the owners.
? Third, cultural propaganda and building harmony.
? In order to better publicize the corporate image and enrich the cultural life of the park owners, the property department set up a publicity group, taking the bulletin board of the building as the external publicity window of the property department. Through strict arrangement and reasonable layout, owners can feel the triviality and hardship of property work and the tips of daily life, so that owners can feel the warmth of property services. Show targeted and professional articles and pictures, strive for owners' understanding and support of property work, and guide park owners to participate in park construction.
? Under the guidance of the project manager, the service quality has been improved, the management method has been innovated, and the cultural propaganda has been effective. On this basis, the company successfully completed the set goals and achieved overdue performance. However, some difficulties faced by the project team need the attention and support of the company headquarters in order to make the project management more perfect and build the enterprise brand.
? In the second half of the year, we will unite as one according to the company's design concept and the arrangement of the project department's work plan, create new achievements and achieve the expected work goals.
Summary of Hospital Property Work in the First Half of 2022 (IV)? Under the correct leadership of the company's general manager's office, the property management department adheres to the spirit of "pragmatic innovation, pioneering and enterprising" and emphasizes "deep service and higher management", and all management work is carried out normally and orderly. In the first half of this year, the property management department received the support of various brother departments, and with the joint efforts of all the staff of the property management department, it further developed smoothly. The work in the first half of this year is summarized as follows:
? First, the external image, the internal quality.
? In the first half of this year, combined with the actual work of security guards, the property department emphasized the need to focus on "external image and internal quality" and formulated an effective management system and code of conduct, which was constantly summarized and improved in actual operation, so that security work gradually embarked on a standardized and procedural development track. Started to grasp gfd as a security guard, with standardized operation and strict discipline, which greatly improved the mental outlook of security guards; Secondly, we should strengthen military physical training. Starting from practice, gymnastics should be standardized and trained twice a week, which can not only exercise and enhance physical fitness, but also deter bad guys, boost morale and show the spirit of safety.
? Second, do a good job in housework.
? It is required to operate in accordance with the Service Standard for Operators, and supervise relevant personnel to carry out some measures such as irregular cleaning and greening work and irregular inspection, so as to make xx property cleaning and greening work to a new level; According to the current cleaning and greening operation procedures, put forward improvement suggestions and give guidance. Make it more reasonable and standardized; Combined with the actual situation, formulate relevant equipment operation management, operation process, maintenance system, standardize property equipment management. Organize regular maintenance training for mechanical and electrical equipment and facilities, and put forward opinions on the establishment of maintenance account and standard records for mechanical and electrical equipment and facilities, so that mechanical and electrical personnel can better understand the post operation methods, effectively maintain the mechanical and electrical equipment and facilities of the former property, and ensure the normal operation of mechanical and electrical equipment.
? Third, other work.
? Carry out on-the-job training to improve team quality. In order to continuously improve the quality and working ability of employees, the property management department will train new employees and on-the-job employees in stages by strengthening the employee training plan. During the training, security guards, green chemists, administrators and mechanical electricians were also organized to conduct post knowledge tests, which achieved good learning results. Create a good external environment, fully highlight the new advantages of xx property management services, and do a lot of work in brand communication. In the work plan for the second half of the year, the property management department takes the first phase of delivery as an opportunity to build a property management brand with xx characteristics from the aspects of full participation in quality management, comprehensive improvement of service level, standardization of the front and back links of property management, improvement of staff supply resources, and business planning of property enterprises.
? In the second half of the year, we must face up to the reality and admit the difficulties, but we are not afraid of them. We will face up to the difficulties and do a good job. Further improve work performance and self-image, and build the property management team into an excellent team with strong comprehensive ability and high management level.
Summary of hospital property work in the first half of 2022 (Chapter 5)? Time flies, and half a year has passed unconsciously. Over the past six months, with the care and help of company leaders and colleagues, I have successfully completed my work. Now I will make a summary of the work in the first half of the year.
? First of all, reception at the front desk.
? The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.
? In my work, I strictly follow the company's requirements, work with tooling, greet visitors politely, answer and transfer calls kindly, handle daily affairs carefully, patiently listen to the problems and difficulties reflected by the owners, carefully answer and record them in detail, and arrange on-site service at the first time. Call records will be summarized at the end of each month. In the first half of the year, * * * answered 68 incoming calls, and made outgoing calls 130, with 2 valid complaints from owners. We give satisfactory answers to all the inquiries of the owner; For the problem of the owner's application for repair, contact us in time, and actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.
? Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.
? Second, the file management
? Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.
? Third, the model room.
? The model room is a window for our external display and a platform for establishing corporate image. At the end of each month, I will take an inventory of the items in the sample room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the sample room are intact. In the first half of the year, * * * received 70 groups of visiting groups, with the number of visitors * * * 187.
? Iv. collection of fees
? In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged the property service fee of 792 12 yuan; Private garden maintenance fee is 50386 yuan; The optical fiber usage fee is 2000 yuan; Prepaid water fee 1740 yuan; Cable TV installation fee 450 yuan; The gas installation fee is 3300 yuan.
? V. Experiences and gains
? Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.
? Work plan of intransitive verbs in the second half of the year
? 1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.
? 2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.
? 3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.
Summary of hospital property work in the first half of 2022 (Chapter VI)? Looking back on the work in the first half of this year, with the support and help of the company's leaders and colleagues, I completed the work well according to the company's deployment and requirements. Through my study and work since I took office, I have made new breakthroughs and changes in my work mode and mode. Now I will summarize my work in the past six months as follows:
? I. Daily management work
? (1) Internal personnel management. The implementation of reward and punishment responsibility system within the company has improved the sense of responsibility and enthusiasm of employees, and at the same time, the quality of service has been relatively improved; Actively carry out various forms of property knowledge training, and improve the comprehensive quality and service level of service personnel.
? (2) _ _ work. Meet the disinfection work organized by the County Housing Authority and the _ _ Bureau; At the same time, in order to ensure the normal operation of water, electricity and heating in the community, we actively negotiated with various professional departments to solve the problem, and finally the proportion of electricity consumption and heating price in the community reached the expected effect.
? In the face of a large number of trivial daily work, strengthen work awareness, pay attention to speeding up the pace of work, improve work efficiency, calmly handle various affairs, and strive to be comprehensive, accurate and moderate to avoid omissions and mistakes.
? Second, the housing handover work
? Throughout the year, * * * handled the delivery of _ _ sets of houses (including _ _ sets of houses and _ _ sets of commercial houses) by business households, and handled the problems raised during the delivery acceptance of houses in a timely manner, and the maintenance settlement rate reached 100%. Greening, leisure square and other supporting facilities were handed over smoothly.
? Third, the complaint handling work
? The complaints in the whole year mainly focused on the leakage of households' houses (kitchens and bathrooms) and basements, the maintenance of garages in the East District, and the maintenance of security doors. In view of the above problems, the property management company actively carries out centralized investigation and maintenance in combination with the project to ensure the efficiency and quality of maintenance and minimize the complaint rate.
? In view of the construction noise disturbing people and residents' complaints, the property management company actively negotiated with the construction team and the local police station to conduct a unified investigation of the residents, which was finally effectively solved.
? Fourth, service and maintenance.
? (1) Daily maintenance. The Eastern District mainly deals with the problem of business households applying for repairs, and the settlement rate of the maintenance department is _ _%. _ _ It mainly deals with the maintenance of the new handover room. According to the problems in the handover acceptance form, contact the engineering department for timely maintenance, monitor the treatment process and pay a return visit.
? (2) charging work. The annual fee collection work was completed well, and all the fees receivable were recovered except the vacant houses. Charge rate 100%.
? (3) Environmental sanitation. In terms of maintaining landscaping, cleanliness and hygiene, we will constantly improve and change management methods, and try our best to keep landscaping intact and clean. There are no green pests, no death of flowers and trees and no epidemic situation in the area throughout the year, and the year-end health inspection is organized to create a comfortable and warm home for the residents in the area.
? (4) Decoration and solar energy management. Strengthen the management and supervision of the decoration team and solar energy installation personnel, and handle problems in time when found. The phenomenon of illegal decoration has been significantly reduced, and there have been no safety accidents and major complaints caused by violations, and no damage has been caused to the roof and corridor.
? (5) Safety management. Due to the existence of some projects under construction in the western district, safety management has been strengthened, although there were no fire and robbery accidents throughout the year. However, there were seven incidents in which bicycles and motorcycles were stolen. Therefore, there should be no negligence, paralysis and luck in safety work, and more efforts should be made in the access management of foreign personnel and vehicles to avoid similar or more serious accidents. Organize the security department to hold a meeting on the severe security situation in winter and carry out a major security inspection.
? V. Construction of community culture
? In order to strengthen the construction of spiritual civilization in the community, various forms of large-scale celebrations were held during the period of _ _, and some leisure facilities were expanded, which greatly narrowed the distance between property managers and business households. It embodies the purpose of humanized management.
? In the new half year, all employees will serve the owners well, safeguard the interests of the company, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.
Summary of hospital property work in the first half of 2022 (Chapter VII)? In the first half of this year, with the strong support from all walks of life and relevant departments, around the principle of serving the overall situation, people-oriented and meticulous work, with the guiding ideology of "grasping the key and difficult points of work, giving full play to the advantages and tapping the advantages of internal resources" and focusing on safety management, on-the-job training and monthly assessment, all employees overcame difficulties and successfully completed various management and assessment objectives set at the beginning of the year.
? A, equipment and facilities maintenance, maintenance and engineering maintenance
? Regularly inspect and maintain the facilities and equipment in the community, supervise the elevator maintenance unit to inspect the special equipment such as elevators and speed limiters on time, and inspect the equipment rooms such as emergency lighting and water pump room. Prepare flood control materials in rainy season, check and clean ditches, maintain sewage pumps, and drain and stop leakage in rainy season to ensure safe passage through the flood season. Cooperate with the municipal departments, conduct emergency treatment when the community needs water supply and power failure due to municipal line maintenance and other reasons, and notify the owner in advance to make preparations.
? Second, improve environmental sanitation.
? Green maintenance and replanting, regular disinfection work. Comprehensive maintenance, loosening soil, mowing grass, fertilizing, replanting, pruning and killing insects in a planned way, strengthening management assessment and improving efficiency. Timely and targeted application of pesticides in different seasons ensures that the whole area is green without pests and diseases. Complete the energy-saving renovation of lighting in the public area of the community; Maintenance of exhaust fan in elevator machine room.
? Third, do a good job in practical projects for people's livelihood
? Actively implement practical projects for the people and comprehensively improve the quality of community living environment. At the same time, continue to strengthen infrastructure construction, add fire exit safety warning signs, and prohibit crossing the warning signs in the garage fence; Complete the upgrading of electric vehicle charging facilities in the first and second districts; Complete the anti-freezing reconstruction of the top water pipe of a multi-storey building in a certain area; The second is the replacement of partial drainage slope cover plate in the community; Upgrade and transform the fire-fighting facilities in Laoba; Add five river guardrails; Strive to create a convenient, warm, comfortable and harmonious residential area for the owners.
? Four, the implementation of safety facilities management and construction
? Put safety production in the first place, implement the main responsibility of safety production, and strive to build a safe community. Fully equipped with excellent fire fighting facilities, and conduct a comprehensive inspection and maintenance of fire fighting facilities and equipment. Paint maintenance of community fire water tank; Complete the upgrading of fire protection facilities in Laoba.
? V. shortcomings in work
? The performance of work improvement in the first half of the year has strengthened our confidence in development. We also clearly know that the achievement is the result of the hard work of all the staff under the correct guidance of street leaders. Compared with the past, we have made some achievements in business types, enterprise standardization construction and basic management. However, we still have many problems and shortcomings, such as: there is a gap between the quality of property brands and the property requirements of boutique commercial housing; The basic work is not standardized and solid; The gap between management execution and target requirements and so on. These are the problems that enterprises are facing and solving, and they are also the key improvement directions in future work.
? In the second half of the year, our company will conscientiously complete the tasks assigned by the Urban Management Department, continue to strengthen the company's own system construction, further expand the business scope, improve the service quality, and build a reputable and powerful property management brand.