12328 accepts complaints and reports, information consultation and suggestions from the transportation industry, excluding business operations. For emergency rescue services, complaints, information consultation and related management suggestions are accepted, and emergency services such as highway rescue and water distress rescue are not specifically accepted. Business field: The service field covers roads, waterways, road transport (including urban passenger transport), maritime search and rescue, maritime affairs, salvage and other business fields in advance, and will gradually realize automatic transfer and collaborative handling with railway, civil aviation, postal services and other business fields when conditions are ripe.
"12328" hotline, as a national unified supervision telephone for transportation services, covers business fields such as roads, waterways, road transportation, urban passenger transport, maritime affairs, search and rescue, etc. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. It is also an important channel for the broad masses of people to express their wishes, reflect their interests and participate in industry governance.