2. Check the call bill at any time.
3. You can set the mobile phone number as the destination code.
4. More than 3 destination codes can be set.
5. Incorrect caller ID. 1 and 400' s small telephone platforms are set by 400 telephone agents themselves, not by operators, which has certain policy risks. On major holidays, the 400-phone small platform may be closed.
2. The instability of technology, compared with the hundreds of millions of technical equipment investment of operators, the cost of 400 telephone small platform is only tens of thousands of yuan, which is better or worse, there is no need to compare.
3. The price war between 400 telephone agents made some 400 telephone agents rob customers with the tariff below 0.3 yuan, and then rigged the billing module of 400 telephone small platform to avoid losses. But it's always the customers who get hurt.
4.400 telephone small platform providers can check the call list, call time and other information of 400 telephones on the platform at any time, which is a fatal danger for enterprises to disclose customer information. 1, it takes three working days to open the number slowly.
2. It takes 15 working days to activate the CRBT function.
3. If the customer wants to modify the destination code, it needs to report to the operator for modification.
4. To set more than three object codes, other solutions are needed. 1, with high call quality and stable service.
2. Not affected by any policy.
3. The billing is accurate, and there is no problem of missing bills.
4. The number is stable and can be used permanently.
Solemn suggestion: It is strongly recommended that all corporate customers in regular operation choose the 400-phone platform to avoid the instability of the 400-phone platform. 400 telephone is an intelligent network service, which is no different from our fixed telephone and mobile phone charging methods. Almost all fixed and mobile phones don't have a monthly subscription, so it is impossible to have a 400 telephone package.
Due to different operators and different regions of the same operator, there is inter-network settlement. This rigid settlement rule fundamentally denies the possibility of 400 calls per month. Let's take the mobile phone as an example. Call China Unicom, and the mobile company needs to settle 0.06 yuan for China Unicom every minute, which is the inter-network settlement. As a 400 mobile phone, the same is true. If 400 phones are paid monthly, operators providing 400 phone services will generate a lot of settlement fees, resulting in costs greater than benefits. How can an operator who is more experienced than a monkey do such a loss-making business?
But we do see in the market that some agents claim to have 400 calls every month. How did they do this? Aren't they afraid of losing money?
We analyze that if there are 400 calls per month, there are the following possibilities:
1, learn from the tariff package mode of mobile phones, such as 100 yuan per month, how many minutes are included, and so on. This is actually the minimum consumption mode, not 400 calls for a month.
Some unscrupulous agents claim to call 400 times a month, in fact, in order to defraud the advance payment.
3. Using VoIP to transfer the 400 phone to the network and transmit it to the client's network switch through the network, thus avoiding the cost of transferring the 400 phone to the client. But the instability of the network leads to this practice, which is not accepted by customers, even if it is a monthly subscription.
4. If the above reasons are excluded, an agent says that there are 400 calls a month, then we can basically judge that there must be something wrong with this agent.
By analogy, the saying about the year of 400 telephone packages is just a legend. 1. Select 400 telephone numbers that are of special significance to the company, such as company house number, company establishment year, company registration date and even fixed telephone numbers.
2. Choose widely circulated numbers, such as 1 14, 1 18,1/kloc-9, 1 16, etc.
3. According to the industry where the enterprise is located, choose 400 phone numbers with homophones, such as 16 15 (I will accompany you all the way), 12580 (I will help you), 13 14 (for life) and so on.
4. Rules for using the multiplication formula table, such as the tail number of 400 telephone is 372 1, 5630,9981,etc.
5. According to the area code of the city where the enterprise is located, select the 400 telephone number. For example, customers in Beijing can choose 400601014, 4006114010. 1. charge sharing
Call charges can be shared between the calling user and the called user. Distribution method: the calling user pays the local call fee and the called user pays the service usage fee.
2. Support multi-level color ringtones
When a customer dials enterprise 400, the ringtone set by the enterprise itself that rings before the customer service is connected can replace the ordinary monotonous ringtone and set the ringtone function of the switchboard extension.
3. Support ordinary color ringtones
The customer calls enterprise 400, and the enterprise sets its own ringtone before the customer service is connected, instead of the ordinary monotonous ringtone. Only ordinary ringtones can be set.
4. Support binding 10 phone number.
At the same time, bind the 10 phone, and flexibly control the opening and closing according to the schedule. Support mobile phones, PHS and fixed telephones. Set up at will and connect to the queue.
5. Enquiries about incoming calls
You can check the phone number, time, call duration, etc. It is convenient for enterprises to keep long-term tracking more effectively.
6.3 seconds fast connection, stable quality, clear voice, 0.3 yuan/min.
7. National unified number, unified access to 400 telephones is currently divided into 4006, 4000 China Netcom (now new Unicom), 4007, 400 1 China Mobile and 4008 China Telecom. There are three number fields. China Telecom 4008 developed the earliest, and it began to exist before the separation of China Telecom Netcom. The earliest number segment is 400-. As we are familiar with the 800-820 China 800 section, it is the first section of China 400. Later, after China Telecom Netcom and Tietong were separated from the Ministry of Railways, all the original 4008 numbers were owned by China Telecom, and Netcom and Tietong started new numbers of 4006 and 4007 respectively. Generally, 400 calls are handled in the business hall of China Telecom Netcom Tietong, with a long distance of 0.06 yuan /6 seconds and a local call of 0./kloc-0 yuan/minute. Generally, no platform is provided, and the binding number can only be a local fixed telephone. Mobile phones and foreign fixed lines cannot be transferred. You need to go to the business hall to check the phone bill binding number, and you need to bring your business certificate and letter of introduction. Generally speaking, agents are charged at a flat rate of 0.3 yuan per minute, and some agents will have more favorable prices. Because China 400 telephone developed earlier, there are fewer good numbers now. Because Tietong's fixed network coverage is lower than that of China Telecom's China Netcom, their prices are also lower. One disadvantage is that the number opening speed is slow, and all agents of Tietong 400 are semicolons. Agents in each region can only represent local numbers (Unicom 400 is now a national unified number), and they also provide monthly calls through VoIP. The charge is lower, which is more suitable for those enterprises with low requirements on the call effect and large traffic, but it should be noted that all monthly calls can only be answered on the phone; At present, China Unicom's 4006 is the most advantageous 400 telephone in China, and their network coverage is similar to that of China Telecom. However, due to their late development, many good numbers and relatively low tariffs, and after Netcom went to Unicom, the new Unicom reorganized the 400 telephone market and unified the numbers, which means that the 4006 telephone agent of the new Unicom can open all numbers after 4006.
The enterprise hotlines of Unicom 4006, Mobile 4007 and Telecom 4008 are the only telephone services in China, and the communication costs are shared by the calling customer and the called enterprise. Can be widely used in business hotline, customer service hotline, technical support hotline and other unified service platforms; The 400 enterprise hotline telephone number can be bound to the existing ordinary telephone and trunk line, which is rich in number resources and can be quickly opened nationwide. The access code is 400 xxxxxxxxx.
For call center customers who need 400 services, they need to apply for a "400 xxxxxxxxx" as their national unified access code; In any range of the country, the calling user only needs to dial "400 xxxxxxxxx" number, and can directly connect the call to the telephone number or call center designated by the customer according to the pre-set plan of the enterprise business user, without adding the area code.
The 400 enterprise hotline is a paid service shared by the calling party and the called party. It is an upgraded version of the 800 toll-free telephone service. Compared with the 800 telephone, it has four advantages:
1, mobile phones can dial, expanding 670 million mobile phone users and expanding national applications;
2. Telephone charges are saved by 50% compared with 800 toll-free telephones, and in some areas, by more than 80%;
3. Reduce invalid phone calls and short stories, prevent harassment and improve office efficiency;
4. Fast networking, which can be switched by region, and only one number is used nationwide; Up to now, the total number of telephones starting with 400 is divided into the following categories: 4006 telephones, which are 400 telephones operated by China Unicom (formerly China Netcom), ranging from 4006000000 to 4006999999, with a total number of * * * 1 10,000. The 4000 telephone number applied by China Unicom (formerly old Unicom) will be launched soon, with the total number of * * * 1 10,000 ranging from 40000000 to 4000999.
4008 telephone is a 400 telephone operated by China Telecom, with the number ranging from 40080000 to 40089999, with a total number of * * * 1 10,000.
The 4007 telephone is a 400 telephone operated by China Tietong (now owned by China Mobile), and the number ranges from 400700000 to 40079999, with a total number of * * * 1 10,000.
400 1 phone is a 400 phone recently launched by China Mobile, with the number ranging from 400 100000 to 400 199999, with a total number of * * * 1 10,000.
Whether it is 4006, 4000, 4008, 4007 or 400 1, the voice transmission specifications are the same, but the voice transmission quality is different for different operators because of different technologies and equipment.
From the analysis of current technical data, the call quality of 4006 is slightly better than that of 4008, and 4008 is better than that of 4007. 4000,4001were recently introduced, so their voice transmission quality is not clear.
In terms of tariffs, 4007 is the lowest, and the market retail price has been lower than 0. 1 yuan. But because of China Tietong
After being merged into China Mobile, 4007 became a stepmother's child, and the maintenance was stretched. If 400 1 is officially launched, I'm afraid 4007 will be out of the historical stage.
From the comprehensive comparison of voice transmission quality, tariff and number resources, 4006 should be the most suitable for small and medium-sized enterprises.
Not only the service is stable, but also the tariff is low and the number resources are extremely rich.
In addition, once again, 400 telephone is a national basic voice service, regardless of region.
In other words, it doesn't matter whether Beijing 400 telephone, Shanghai 400 telephone or Shenzhen 400 telephone. Class A number: 1, 4006 starts with the same last six or five digits, such as 40060000, 400668888 2, 4006, and the last six digits are consecutive digits, such as 4006 123456, 4006987654 3, 4006. Class 400699888B number: 1, 4006 starts with the same last four digits, such as 4006××× 6666 2, 4006 starts with serial number, such as 4006×××1234 3, 4006 starts with 4006AABBCC. 4006ABABAB, such as 400612125,4006 ABCABC, such as 4006123123 4006XAAYAA, such as 4006900800. The last three digits are consistent, such as 400686000 2 and 4006,4006 xy abb, 400680699 3 and 4006,4006 xy abab, such as 40068 19090 4 and 4006,4006×1006×. 4006× 10069 5, starting with 4006, 400610××××××, such as 4006 100 109 6, starting with 400620×××××××××, such as 4006/kloc-0 ×××××××××××××××××××××××××××××××××××××××××××× Such as 4006 100200, 4006400800 E class number: 1, beginning with 4006, beginning with 400695××××, beginning with 400695990, beginning with 400695660 2, beginning with 4006×95. 4006X 123XX, such as 40060 123 15, 40060 12345, etc. Note: 1, the above number classification is based on 4006 telephone, which is also applicable to 4000, 4008 and 4006545.
2. Class A, Class B, Class D and Class E numbers are special numbers, and other numbers are Class C numbers, that is, ordinary numbers.
3. Special numbers have strict restrictions on applicants. Automatically assign 1 and 400 phones (only online version has this function)
● Connect incoming calls to different phone numbers or call centers according to the location of the phone dialed by the caller (such as area code and phone number);
● Connect the phone to different phone numbers or call centers according to the calling time of the caller (for example, Monday to Sunday, 00: 00 to 23: 59);
● Assign the dialed phone number to different phone numbers or call centers according to percentage (minimum accurate to 1%). 1. Both the online version and the business hall version are non-VoIP phones, using real telephone lines, with clear voice and smooth connection without dropping calls;
2. The hardware system is highly reliable, and through national testing, a truly reliable enterprise-level application platform is built;
3, easy to handle, you can contact directly through the website and get it by phone;
4. Users can choose their own functions to match and superimpose the 400 telephone products that are most suitable for you;
5. Intelligent call transfer function can make intelligent judgment according to time, week, region and other conditions, and transfer calls according to preset strategies;
6. The call interception function can set its own blacklist, and the white list is convenient to control malicious calls;
7, route and flow analysis, according to the flow, the system can automatically generate bill analysis, so that you can easily grasp the national sales control situation;
8. Support the function of color ring back tone, and leave a good impression on customers through the audio business card of the enterprise;
9. Support the enterprise switchboard function and cooperate with the color ring back tone function to make your enterprise traffic efficiency reach the peak of 1, which is convenient to handle. It can be handled directly through the website platform and immediately opened for use;
2. Manage the background independently, and log in to the background to manage your number anytime and anywhere;
3. Immediately change the call forwarding number, immediately check the call details, and immediately check the phone bill balance;
4. Users can choose their own functions to match and superimpose the 400 telephone products that are most suitable for you;
5. Intelligent call transfer function can make intelligent judgment according to time, week, region and other conditions, and transfer calls according to preset strategies;
6. The call interception function can set its own blacklist, and the white list is convenient to control malicious calls;
7, with fax, voice mail function, don't miss any sales opportunities;
8, multi-channel call, different services call different extensions to realize mobile office;
9, route and flow analysis, according to the flow, the system can automatically generate bill analysis, so that you can easily grasp the national sales control situation;
10, the only function in China that supports color ring tones (or welcome messages from the enterprise switchboard), and leaves a good impression on customers through the audio business cards of enterprises;
1 1, the only one in China that supports enterprise switchboard function, and with the color ring back tone function, your enterprise traffic efficiency will reach its peak. Enterprises show their true strength and stand with big companies.
Enterprise display services and big brands stand in the same column.
Enterprises go out of the local area and go to the whole country (to do national business, use the national number)
Enterprises increase trust and better display their strength (strength is charm)
Potential customers of enterprises prefer to make corporate phone calls (free of long-distance charges).
Enterprise potential customers are more willing to increase communication time (free of long-distance charges).
The telephone number of the enterprise will never change (carrier-level operators provide the national unique number).
Enterprises avoid customers only remembering employees' mobile phones (avoiding huge losses of enterprises after employees leave their jobs)
Enterprises give customers the feeling that users are supreme and pay attention to service.
National unified numbering of enterprises
The packaging image of enterprise products is good.
Enterprises get more active calls from customers.
The advertising efforts of enterprises have increased, and the advertising effect has increased by more than 30%.
Every phone call of the enterprise can be handled well.
Enterprise service to the next level
The national branches of the enterprise are unified into one.
Enterprises increase the publicity effect, and customers remember the number 400, which means they remember the enterprise.
Enterprises have increased publicity channels (free advertising for enterprises)
Enterprises can better buy customers' hearts and realize the concept of "selling is buying, not selling". ◎ What benefits can I get from choosing 400 service?
A: It is an internationally accepted advanced concept for enterprises to provide customers with free telephone service.
1) Improve the corporate image in an all-round way. Customers only need to pay the local telephone charges, and the long-distance telephone charges are partly paid by enterprises, which fully embodies the customer-oriented service concept and corporate strength and conforms to the world business trend.
2) Compared with the 800 number, it can cover as many as 700 million mobile phone users (as of 2009- 10 data).
3) The calling/called parties share the payment, effectively eliminating malicious calls (800 callers are free).
◎ Do customers need to pay long-distance telephone charges when calling my 400 number?
A: No, in any city where 400 telephones are opened, customers only need to pay local call charges when dialing your 400 telephone number. 400 calls are not completely free, but no matter whether the company you call 400 is local or out of town, you only need to pay the local phone bill and the called party pays the long-distance phone bill. This is different from 800 calls, which are completely free (mobile phones and PHS users are not supported) and do not have to pay any fees.
◎ Which enterprises can this business apply to?
A: Enterprises that agree with the 400 business service concept can apply. There are many enterprises as follows:
1) Banks, securities companies, fund companies, manufacturing enterprises and logistics enterprises that need to establish enterprise customer service centers (call centers);
2) The nationwide business involves trans-regional enterprises with corresponding service branches (mainly including IT electronic equipment);
3) Website sales, e-commerce platform development and national chain enterprises;
4) paging stations, information stations, Internet companies (ISP), etc.
◎ Can the 400 telephone service be transferred to a local telephone according to the caller's location?
Answer: Automatic telephone distribution: The calling telephone can be connected to different telephone numbers or call centers designated by corporate customers according to the dialing location, time and traffic. (that is, the function of selecting a destination according to the calling place).
Do I need to add other hardware devices to apply for 400 service?
Answer: No.400 is also a transfer call, and no additional equipment is needed.
◎ Will the relocation of the company affect the 400 number?
A: It doesn't affect. Users only need to go to the telecommunications company to change the translation number (the number pointed by 400), and the original 400 number remains unchanged.
Do foreign users need to add the area code before dialing the 400 number?
A: No. Users only need to dial 400 directly.
◎ If the user's business scope does not include Xinjiang, can 400 incoming calls in Xinjiang be restricted?
A: Yes. The 400 service has a call blocking function, which can restrict or only open incoming calls in a specific area according to the long-distance area code.
◎ If users need to know the detailed list of 400 incoming calls, can they provide it?
Answer: A detailed list within three months can be provided according to the needs of users.
◎ Is there any way to help users control their phone bills?
Answer: 400 The existing functions such as "call blocking", "call frequency restriction", "destination selection by calling place" and "call cost restriction" are all effective means to control telephone charges, and users can choose as appropriate. 800 telephone is a completely free service telephone for the called user; 400 calls, users who need to dial pay their own phone bills. It is understood that the charging standard of 400 telephone is as follows: If you call 400 service number anywhere in China, you only need to pay the local telephone fee, that is, the cost of calling this number is the same as that of calling a local fixed telephone. Specifically, 0.22 yuan for the first 3 minutes, and then 0. 1 1 yuan per minute; For mobile phone users, different operators have different package charges, but they are consistent with local fixed lines.
Finally, 800 calls can't be made by mobile phone, 400 calls can, which is why 800 service calls have spare phones, but the phones are not free. The comparison project 400 Telephone 800 telephone number uses the enterprise direct dialing number approved by the Ministry of Industry and Information Technology, the operator is the called centralized pay telephone number approved by the Ministry of Industry and Information Technology, and the operators are China Unicom and China Telecom, with the same digits, using 400 xxxxxxxxx. The main purpose is to use the 10 digit of the access code of the enterprise call center starting with 800, in which the first three digits of 800 are the title of the number, the second (4-6 digits) represent the area code, and the third digit is the last four digits, as the long-distance backbone network of enterprise code network resources, China Telecom China Unicom Intelligent Network. Mobile phone dialing is not supported. Fax, Web, VOIP, mobile phones and fixed-line platforms only support voice calls initiated by fixed lines. The nationwide coverage only covers the whole country 100 big cities. National call forwarding is only concentrated in more than 100 big cities. The calling party pays the local call and the called party pays the long-distance call. The standard charge of the called party is 0.6 yuan/minute, and the actual preferential charge is 0.2 to 0.3 yuan/minute 800. As a centralized payment mode, the calling party does not have to pay any telephone charges, and the enterprise bears all the telephone charges, and the tariff is 0.7 yuan/minute. Throughput capacity of the system The whole network platform in China provides massive processing capacity. Intelligent routing based on polling or sequential distribution will automatically jump to the next telephone line when busy, which can directly replace the analog trunk line (in general, the analog trunk line business in large and medium-sized cities is 1 line, 100 yuan/month, which saves a lot of expenses for enterprises). In order to limit their communication costs, enterprises often limit the number of concurrent routes, which leads users to make busy calls. Service and Support 400 phones perfectly combine the access number with the call center, which can provide one-stop service for enterprises and avoid the tedious process of self-built call center. Operators are only responsible for the smooth flow of intelligent networks, enterprises must build and manage their own business functions, and their integrators provide support and services for enterprise-side systems. The business hall handles national landline calls 0.6 yuan/minute mobile phone calls 0.7 yuan/minute local calls 0. 1 yuan/minute; The opening fee is one-time 100 yuan, the function use fee is 100 yuan per month, and the minimum monthly consumption is 360-3000 yuan; The agent is relatively cheap, which varies according to the pre-stored information.
In China, the telecommunications industry still belongs to the state-controlled industry, and its service tariff standards are formulated by the Ministry of Industry and Information Technology (formerly the Ministry of Information Industry) according to the Notice of the Ministry of Information Industry, the State Development Planning Commission and the Ministry of Finance on the Adjustment of Telecommunication Tariff Structure. The tariff standard for 400 calls is 0.6 yuan per minute for long-distance calls, and the caller of 400 calls is charged according to the local local telephone standard.
If you call China Unicom 100 10, China Telecom 10000, or China Mobile 10086 to inquire about the 400 phone bill, the customer service will reply you, and the long-distance call will be charged in 0.6 yuan per minute.
However, in the actual market operation, all operators have formulated corresponding 400 telephone tariff packages to meet the needs of enterprises of different sizes. Taking Unicom 4006 as an example, the following are the main 400 telephone tariff packages: 1. Choose No.400 that the enterprise likes (choose a number segment) and determine the standard minimum monthly consumption.
2. Call the company that handles the 400 toll-free number to consult related functions.
3. Submit the application materials (copy of the business license and ID card of the handler with official seal).
4. Fill in the acceptance form and sign the agreement.
5. Open the 400 ordinary number for 3 days and the special number 15 days.
Buying 400 mobile phones is a long-term use, and companies operating normally will use it for many years, especially printed on business cards of corporate members, posters in corporate brochure, media advertisements and so on. If there is something wrong with the number, it will be more than a few hundred dollars.
Number safety first, price second. 400 telephones are divided into Unicom 4006 and 4000 telephones, Telecom 4008 telephones, Mobile 4007 telephones and 400 1 telephones.
Operators need to bring a copy of business license and ID card to the counter to open 400 telephones, and it will take 15 working days to open them after approval. At present, many companies cooperate with China Telecom and China Unicom, which can also be handled in a short time. At present, all operators generally adopt agency system and business hall sales. If you don't care about the tariff, choosing the business hall is the best choice, but the number handled by the business hall has no online management function, and the binding number is also limited in some areas, and some can only be bound to fixed telephones. Moreover, the modification of the binding number and the application of functions are not as flexible and fast as those of agents, and the professionalism of business halls is generally worse than that of agents;
Because of the cost and function, many small and medium-sized enterprise users are still willing to choose agents to handle it. Its advantages are: preferential tariffs, professional services and comprehensive and flexible services;
When handling 400 calls, you must find an agent with an authorization certificate; Regular 400 telephone agents should have ISP qualification and should include the business scope of communication and information technology. Many users often go into the misunderstanding of 400 mobile phones when buying 400 mobile phones. I summarized the eleven points for attention in purchasing 400 telephones, and now I will list them one by one. I hope users will know how to choose to handle 400 calls in the future.
Precautions for purchasing 400 phones: Don't just choose low-pre-stored packages. It is not cost-effective to pay a low pre-existing fee. Consider long-term interests rather than immediate interests.
Precautions for purchasing 400 phones: If the price is not too low, telecom operators will settle the charges, and the call quality below the settlement fee will definitely be affected.
Precautions for purchasing 400 telephones: The services provided must be professional, and we will resolutely not use misleading, fraudulent or deceptive company products.
Precautions for purchasing 400 telephones: Don't pursue a good number excessively. Good figures mean high monthly consumption requirements. Choose the quantity according to your actual consumption situation to avoid unnecessary waste.
Note 5: Choose 400 telephone platform with high call quality and stable service. Moreover, the big platform is not affected by any policy, and the billing is accurate, and there is no problem of missing bills. Users still choose a big platform and be practical.
Precautions for purchasing 400 telephones 6: To understand clearly the charging items and standards, some 400 telephones have low monthly consumption or telephone charges, but there are account opening fees or function usage fees. It's not worthwhile to calculate carefully.
Precautions for purchasing 400 phones 7: Confirm whether the real number is displayed when the call is transferred to the mobile phone landline, so as to avoid unnecessary trouble.
Note 8: See if you can guide you to use the 400 phone correctly, and use the 400 phone to create benefits for you rather than as a decoration to enhance the corporate brand image.
Note 9: Don't use fake documents to handle business. Now operators are very strict, and the number of fake documents will be frozen. Don't take chances. Companies that don't need documents are not selected, but are needed when the operator reviews them. What they don't need is irresponsibility to customers!
Note 10: Check whether it has a professional website and whether the contact information is effective to ensure your after-sales service.
Precautions for purchasing 400 phones 1 1: 400 phones are virtual numbers. Direct dialing to the phone numbers you provided to us will not affect the independent use of these phone numbers, and there will be no extra charge for the numbers you bind. 400 phones do not require staff to install at home; This is similar to giving you a nickname, 4006xxXXXX, which is a batch of telephones provided to us.