1. Stability: One of the important conditions for Internet products to win people's hearts is to maintain the stability of the system. Whether the call center system is stable depends on whether it can handle high concurrency quickly and effectively, whether it will crash during peak hours, whether the data stored in the system will be lost, whether it can display the number of incoming calls, and so on.
Function: The choice of call center system depends not only on whether the call center system has corresponding stability, but also on its function selection. The call center system should have the following functions: record management function, customer management and tracking function, agent monitoring function, statistical reporting function and reminding function.
Third, the analysis ability of big data: cloud computing is the advantage of cloud call center system, and it is also an important indicator for us to choose call center system. On the one hand, the big data analysis ability of the call center system is reflected in the rapid deployment of the system, on the other hand, it is also reflected in the effective management of customer service data and on-demand charging.
4. Less input, more output: Traditional call centers need to buy expensive server hardware every year, and spend a lot of maintenance funds. It is difficult for small and medium-sized enterprises to invest so much money in the early stage, but now the call center only needs to open the service online and pay a certain monthly or annual usage fee.
5. Simple operation: Different from the previous hardware service center system, the call center needs professional maintenance and can be used with simple training in the early stage. In addition, because it is an end-to-end visit, it is no problem to use it in the office or at home.
6. Stronger security: Because the call center server adopts a highly secure LINUX system, the system has gone through the technical precipitation of 10 years. For non-foreign open source projects, end-to-end multi-node data backup is adopted, and user information is repeatedly encrypted. Business users don't have to worry about data being stolen or lost. If data is deleted due to misoperation, they can also be recovered by finally backing up the data.
For more questions about the outbound call system, please consult Jizhi Consulting, which is headquartered in Beijing and has branches in Qingdao, Chongqing, Shanghai and Shenzhen. The core teams are all from top Internet companies such as Baidu, Microsoft and Ali, and international consulting companies such as Accenture. Have a perfect service system. Professional customer operation team, one-on-one exclusive customer service, 7*24 hours at any time to respond to customer demands. Want to know more? Come and pay attention to "Jizhi Technology"