The problem description is not clear. Complaint to 12345. The response time of the Environmental Protection Bureau of the Judicial Bureau of the Public Security Procuratorate is 30 working days, and that of other functional departments is 15 working days. The functional department will give a reply, 12345 will not give a reply.
I spent a few days in the wiring department of 12345 before, and got to know something about it. It is such a process. Operators (staff of 12345) need to contact relevant departments after receiving complaints. After receiving the problem, the relevant departments also have a processing time, and they have to wait for a day or so. According to different complaints, the speed of handling problems is different, and the response time is different, but a reply will be given within 72 hours.
Sometimes the problem is really urgent, I will also give you the phone number of the relevant department and suggest that I contact myself ... because this is the fastest ... well, that's probably it. You can ask questions again.
Hello, I'm glad to answer your question. The processing time for general letters is 5 working days. If the situation is complicated, it shall be appropriately extended for 30 to 60 days, but the longest period shall not exceed 90 days. Don't submit the same thing and request repeatedly within the prescribed time limit.
In Beijing 12345, the general reply time is 15 working days, and the reply time of the Environmental Protection Bureau of the Public Security Court Procuratorate is 30 working days. The time limit for reply may vary from place to place, so it is suggested to contact Territorial 12345 directly for consultation.
The 2345 hotline is only responsible for the transfer and needs specific functional departments to deal with the problem. 12345 didn't get the mayor's reply, but it was recorded by the relevant staff and submitted to the relevant units, and then the relevant units gave 12345 a feedback, and then 12345 informed the reflector of the reply.
Which six kinds of reports do not accept letters and visits, and the discipline inspection and supervision organs do not accept them:
(1), the petitions that have been accepted or are being handled shall not be accepted if the complainant lodges a complaint with the superior organ of the accepting or handling organ within the prescribed time limit;
(2) The higher authorities will not accept the visit proposed by the leapfrog and higher authorities;
(three), has been accepted or being processed, the complainant within the prescribed time limit to the higher authorities to accept or deal with the same complaint again, the higher authorities will not accept;
(four) if the visitor refuses to accept the opinions on the handling (review) of the visit, and fails to make a request for review (review) to visit again, the petition offices of governments at all levels and other administrative organs shall not accept it;
(five) the visitor refuses to accept the opinion of the visit (review), and fails to apply for review (review) within the prescribed time limit without justifiable reasons, and will not be accepted;
(6) After reexamination by the people's government of a province (autonomous region or municipality directly under the Central Government), it is found that the reexamination has been completed or put on file, and it has been entered into the national petition information system, and the complaint is still filed on the same facts and reasons, which will not be accepted.
legal ground
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 40 If consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may claim compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller. Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation. When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.