This serious virus attack, we need to face two enemies, one is the virus, and the other is the emotion caused by the virus.
Here, many psychological counseling institutions and relevant departments have developed telephone psychological hotlines to solve psychological crisis and intervene for the masses.
So I participated in the online training of crisis intervention, and briefly combed it here. (The content will be shorter)
Text:
Orientation of psychological assistance hotline: telephone psychological consultation+crisis intervention
Service tenet: ordinary people are not excluded, and crisis intervention is given priority (it is difficult to hear crisis intervention before many consultations)
The following figure shows the distribution of the current consultation situation, and more than 50% people want to consult and know about the virus.
Major customers:
People facing sudden life events (this time, patients or their families who encounter diseases, etc.). )
Chronic psychological stress (general population)
Vulnerable people (such as some suffering from diseases, disabilities, etc. )
Specific work objectives:
General population (mainly popular science): 1. Psychological support (listening, feeling); 2. Analyze and give suggestions
Vulnerable people (concerned about information): 1: Interview: I don't know the support given by relevant departments; 2. Information: Relevant information
Sudden crowd: (deeper than the heart, shallower than the expression)
1. Provide psychological support
2. Information and suggestions
3. Psychological relief, help inner balance.
Consulting ethics:
Can't profit from it
You can't build other relationships because of this (helping others is professional knowledge, not attitude-oriented)
Don't curse each other.
Frequently asked questions:
1. Question: Panic
Handling: Facing panic, handling panic (reasonable panic).
Suspected cases should be treated (online symptom consultation)
If there is not enough food, buy it if there is a shortage.
Worrying about economic interests and adjusting cognition, what is more important at the moment?
2. Problem: Anxiety
Handling: Adjust your attention, avoid too much unnecessary information and do some entertainment at home.
Finally, if you want to be a psychologist, please put down your arrogance and conceit and put a screenshot from the WeChat article "Psychologist, please put down your arrogance and conceit":
Wish everything get better as soon as possible.