According to your description, I suggest you refer to the following information:
The contact information of Wenzhou Gold Medal Service Center is as follows:
Address: No.213, Bei Tang East Road, Lingxi Town, Cangnan County, Zhejiang Province Tel: 0577-64704333 Service products: low-end black-and-white laser printers and all-in-one machines/commercial inkjet printers/scanners, notebooks /PDA, commercial desktops/thin clients /POS.
Address:No. 175,No. 177, Le Yi Road, Lecheng Town, Yueqing City Tel: 0577-62579779 Service products: notebook /PDA, business desktop/thin client /POS.
Address: No.53, Fei Xia North Road, Wenzhou Tel: 0577-8833212 Services: production of large format printers (plotters), large format printers (plotters), high-end black-and-white laser printers/color laser printers/low-end color all-in-one machines, workstations, low-end black-and-white laser printers and all-in-one machines/commercial inkjet printers/scanners, notebooks.
Address: No.34, Xing 'ao Middle Road, Aojiang Town, Pingyang County, Zhejiang Province Tel: 0577-631915 Service products: notebook /PDA, business desktop/thin client /POS.
Address: No.277, Tanghe North Road, Ruian City, Zhejiang Province Tel: 0577-65857333 Service products: low-end black-and-white laser printers and all-in-one machines/commercial inkjet printers/scanners, notebooks /PDA, commercial desktops/thin clients /POS.
Address: 40 1-405 Huancheng West Road, Shangtang Town, Yongjia County Tel: 13738342297 Service products: notebook /PDA, commercial desktop/thin client /POS.
For the contact information of the Gold Medal Service Center, you can choose your province and city and the product type you use through the following websites:
/zh/support-drivers/e support/as CPPS . html
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further.
More product information is available in www.hp.com.cn/800..