Work plan and measures of customer service department 1
Due to the particularity of our higher education, under the premise of customer service-customer satisfaction, we can adopt an analytical and comprehensive method, change subdivision, adjust vertical control, save resource allocation, simplify service procedures, do a good job in customer service, and promote the head office to improve its performance and become bigger and stronger. The following is the work plan.
First, establish online communication channels for customer service centers.
Now, more and more customers like to inquire and exchange information online. Setting up the telephone number and email address of the customer service center under the homepage of the logistics head office is beneficial to facilitate contact and communication with customers, meet customer needs and improve service quality.
Second, establish a customer service platform.
(1) Establish a customer supervision committee. The board of supervisors and the owners' committee shall set up a customer supervision committee. Exercise or voluntarily exercise the supervision function of logistics services.
(2) Establish a quality inspection system. Change the internal quality audit of the property to cross-internal audit of each center (this work can also be exercised by the human resources department). .
(3) Do a good job in customer service and front desk service.
1. Customer reception. Do a good job in customer reception and coordination of problem reflection.
2. Service and information transmission. Including vertical-from the customer to the head office, horizontal-implementation of information transmission and exchange between properties, between customer service centers and various centers, between customer service centers and relevant departments in schools, as well as other information consultation.
3. Follow-up and return visit of related logistics services.
4.24-hour service telephone.
(four) to coordinate the handling of customer complaints.
(5) Do a good job in customer reception day activities and actively collect and handle customer opinions.
(6) Establish customer files. Including family area, teaching area and student community.
(seven) do a good job in the suggestion box, blackboard newspaper and blackboard newspaper, warm tips and other service exchanges.
Third, continue to do a good job in iso quality inspection management, office work and customer service of the property management center, and continue to maintain customer service effectively with the energy center.
Four. Institution building
(A) the establishment of logistics company customer service center.
At present, the customer service department belongs to the energy center, and its office is located in the property management center. The function of serving the property system can be expanded and effective. However, the extension of customer service can be extended to the head office to provide institutional support for the logistics service industry of our school to become bigger and stronger. A customer service center is set up in the head office to facilitate comprehensive coordination of services.
(2) Having at least two staff members.
To do a good job in customer service, it is impossible to have only one manager. In order to change the abnormal state of only one customer service department in the past, college students come and go. The establishment of human resources is not less than two people, and the staff has a bachelor's degree, which is conducive to the establishment and steady operation of the customer service organization framework, changing the status quo of paying attention to one thing and losing another, and is conducive to gradually establishing norms and improving customer service.
Verb (short for verb) Budget.
In previous years, the general office expenses of customer service department were paid by the property management center, and the larger expenses such as blackboard newspaper were paid by the power department. Judging from the current situation, some basic work still needs to be carried out, and daily work also costs some money.
Work Plan and Measures of Customer Service Department II
Over the past 20__ years, with the strong support of the company leaders and the solidarity and cooperation of all departments, and with the hard work of the employees of all departments, the customer service department has earnestly studied the basic knowledge and job responsibilities of property management, warmly received the owners, actively completed all the work assigned by the leaders, handled the formalities in time, provided thoughtful services, and made every effort to provide business services such as repair service, complaint and return visit. The collection rate of property fees has been improved, and the goals and plans formulated at the beginning of the year have been successfully completed.
As of1October 28th, 20__, 165438, * * 3 12 households have gone through the handover procedures, 17 1 households have gone through the secondary renovation procedures, and 126 households have gone through the secondary renovation procedures. 2 18 registered parking spaces.
The following is the completion and analysis of important tasks in 20__:
First, daily reception work.
Fill in the reception record of customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and feedback and call back to the owner in time. The cumulative number has reached thousands.
Second, information dissemination.
This year, the customer service department sent various written notices to customers about 20 times. We used WeChat and SMS to send a total of 968 notifications, so that the notifications were timely, detailed, clear and accurate. At the same time, actively cooperate with the contents of the notice and make relevant explanations.
Third, the owner missed the handling of engineering complaints.
18 years ago, 20__, * * 86 copies of maintenance contact sheets for missing projects were issued, and 28 copies were returned by the engineering department of the development company, with a completion rate of 32%. /kloc-After August of 0/8, * * * submitted 40 daily reports of customer complaint information and 204 complaint handling forms. The engineering department of the development company completed 88 maintenance replies, and the owner complained that the maintenance rate was 43%. The customer service department paid 78 return visits, with the return visit rate of 89% and the satisfaction rate of engineering maintenance of 70%.
Four, the basement flooding accident treatment work.
The basement was flooded on August 4, 20__, causing property losses of 43 owners. Under the leadership of the company, the customer service department immediately contacted the owner and counted the damaged items for the owner. Afterwards, actively participate in the owner's negotiation, issue replacement items and offset compensation.
V. On-site service opinion survey.
While completing their daily work, the staff of the customer service department actively walked into the owners' homes of residential quarters, collected opinions and suggestions from various customers on the property service process, and continuously improved the service quality and service level of property management in residential quarters. The customer service department visited 38 households in the household survey of the owners of residential quarters, and issued 38 property service opinion forms. According to the survey, the satisfaction rate of residential owners to the reception work of customer service department is 90%, the satisfaction rate of receiving phone calls for repair is 75%, and the satisfaction rate of return visits is 80%.
Six, establish and improve the owner file work.
3 12 The owner's file was improved and updated, and the owner's electronic file was constantly supplemented.
Seven, to assist government departments to complete the work.
Assist _ _ Street Police Station to conduct a general survey of the owners living in the park. Handled the certificate of social household registration change for the owner of 10.
Eight, training and learning work.
Under the personal guidance of the manager of the property company, the customer service department conducted systematic training and learning from the most basic image establishment of customer service personnel, from the most basic concept of property management to the communication skills of property management personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations. Property management circle. Department employees have grown from a team with insufficient ideological understanding and no passion for their work to a team full of expectations for the company and full of hope for the development of the industry and their own growth; Train departmental staff from a team with blank property management knowledge to a team with certain property management knowledge.
The shortcomings, problems and difficulties found in the work are summarized as follows:
1. As the customer service department has not received professional property management training, the knowledge about property still needs to be systematically studied, and the service standards and communication skills need to be further strengthened.
Second, the owner's follow-up and feedback on various missing projects are not timely enough;
Third, the timing, methods and methods of collecting property fees are not perfect;
Fourth, the pressure of customer service work is great, and the physical quality and self-psychological adjustment ability of employees need to be continuously improved;
Five, the customer service work is trivial and complicated, and it is urgent to standardize the scientific and formal workflow, rationally use advanced management software to improve work efficiency and standardize the workflow.
Six, the spiritual civilization construction of the community, such as carrying out various forms of publicity and organizing the owners' cultural and recreational activities, has not yet been organized.
20-year work direction and work assumption;
On the basis of charging and daily work, the customer service department will continue to strengthen the training and guidance of employees, further clarify various responsibilities, strengthen departmental work discipline and service standards, and do all the work in time according to the objectives, budget and work plan.
First, further refine and clarify the scope and content of work of department employees;
Second, strengthen training to ensure that the employees of the department are competent for the corresponding posts and continuously improve the service quality;
Third, strengthen the discipline management of departmental work, so that the work is rigorous and rules-based;
Fourth, strengthen the follow-up of all kinds of information and working conditions to ensure that all information is smooth and accurate;
Fifth, through the daily work arrangement of the department and the study of psychological debugging skills, an atmosphere of "exercising at work and growing up through exercise" is created, so that the employees of the department have a sense of accomplishment and a sense of accomplishment of "being nervous but not feeling too stressed".
Six, actively study the scientific and formal workflow norms, rational use of advanced management software, improve work efficiency.
Seven, do a good job in the construction of spiritual civilization in the community, carry out various forms of publicity work, and regularly organize cultural and recreational activities of the owners. At the same time, actively carry out and do a good job in various paid services.
Work plan and measures of customer service department 3
20__ has gone away from us. Looking back, some ideas and goals were submerged in busy transactional work and could not be completed on schedule; The lack of good results in the year-end appraisal also reflects that everyone has more requirements and expectations for the front desk customer service work. The first era of the new century will also end in 20 1_ year. It is our main work direction in 20 1_ to make a breakthrough in the work of customer service department, gain the recognition of company leaders and colleagues in various departments, and contribute to the steady development of the company. Combined with the requirements of the company leaders and the front desk sales department, we mainly work from the following aspects:
First, start with the details and constantly adjust to the actual situation.
I remember that in a training organized by the company, the lecturer told a case about banks: while all banks were still waiting in line, some banks had begun to provide number picking machines and seats for customers to sit down and rest; When all banks have seats, some banks have begun to provide free drinking water for customers to enjoy; When all banks began to provide drinking water, some banks have begun to put a beautiful woman in the lobby to offer advice and solve problems ... This shows that it is right now and may be wrong after one year; The past was beautiful; Maybe it's just so-so now. Everything is changing. The only constant is that the world is changing every day. Only by constantly seeking and breaking through can we keep up and catch up!
1. Within the department, from the beginning to the completion of the work, a set of work guidelines and norms have been formed according to practice. And constantly adjust and improve according to the new requirements and new development in the work. Then, we will do what we say, and let the employees finish all the work efficiently under the fast-paced work of the customer service department. For new colleagues, by learning the working standards and norms, they can also get familiar with the working methods and methods as soon as possible, and reduce the cost of training new people in the company.
2. With the irregular growth of underwriting machines and the increase of notebook business, the distribution work becomes more trivial and lacks continuity. The change of new and old business leads to the same or even more time and energy as the original work order, which also brings new challenges to the work of distribution personnel. Always pay attention to the mood and state of employees, and guide them in time through group activities or heart-to-heart talks to ensure everyone's enthusiasm for work. It is also necessary to adjust the existing assessment methods, give everyone a space for promotion and progress, and let outstanding old employees stay for a long time.
3. Train professional skills to improve the problem-solving ability of employees. The company mentioned that the front desk sales department should ask for a job in the New Year, and the customer department mentioned that it hoped that "the delivery staff could communicate with customers". This also reflects the objective problems of some employees, such as unfamiliarity with business, insufficient coping ability and insufficient internal communication mechanism. In the case of few technicians, try to let every technician know the needs, contact information, address and "Chinese communication" of all major customers of the company. Everyone can handle the general affairs of all customers quickly. In terms of professional technology, the development of it industry is changing rapidly just like Moore's Law. Only by continuous learning and progress can we keep up with the development of it industry. Therefore, it is necessary to strengthen professional and technical learning by using platforms such as weekly regular meetings, regular and specialized concentrated learning, and professional and technical training organized by Lenovo. Summarize the outstanding problems encountered in the work and have a direction to tackle key problems. Let everyone master the technical difficulties in the work as soon as possible.
4. For the basic work of the customer service department, in addition to the daily delivery and maintenance tasks, it should be further refined. For example, like some credit cards, you can notify the salesman by text message or phone after delivery; If it cannot be delivered within the time required by the delivery note, the customer and salesman shall be informed in time for follow-up treatment.
5. Learn and support the daily operation and maintenance of the code system as soon as possible; Combine the maintenance module in the new system with the actual work of customer service department as soon as possible. Promote the further standardization and informatization of customer service.
The second is to increase revenue and reduce expenditure and expand it outsourcing business.
Live up to the company's trust and expectations, and always take the company's interests as the foundation; Maintain the company's interests, arrange flexibly, and try to save every cost. Use and develop existing information resources, and do a good job in secondary sales and it outsourcing.
1. Combine various distribution modes to reduce distribution costs.
With the decrease of desktop shipments, notebook shipments have also increased accordingly. Desktop, coordinate the file delivery and delivery schedule of relevant departments; Communicate with customers as much as possible and try to distribute the same or adjacent areas together. Thereby reducing the average cost of each trip. On the one hand, notebooks and integration encourage and require employees to take buses, taxis, etc. to reduce the cost of the underlying fares; Long-distance express delivery can also be used to reduce labor costs.
2. Technology is productivity.
From initial CD installation to hard disk single machine cloning, to batch network grams, and then to mobile disk cloning under pe. Every technological progress has improved our work efficiency to a greater or lesser extent. Therefore, we should constantly discover and introduce cutting-edge technologies, organize everyone to study and train and apply them to work. Promote the development and improvement of productive forces.
3. Support and promote the sustainable development of it outsourcing business team.
The it outsourcing business team has been growing month by month since it was transferred to the customer service department in August. In the fourth quarter, the gross profit of system invoicing was 53,395 yuan, exceeding the target set at the beginning of the period. Although this performance is insignificant for the company at present, I believe that under the correction of the company leaders, outsourcing related businesses will make great progress as expected. The annual goal of it outsourcing team is to complete the gross profit of system billing of 220,000 yuan for the whole year.
Third, mutual understanding and empathy.
At present, a common phenomenon is the lack of understanding between departments. The store doesn't understand why the customer service hasn't delivered the goods to the customers yet; Or I don't understand why the merchant didn't transfer the goods I wanted to the store. The customer service doesn't understand why the clerk wants to send so many gifts to the customer, and why he is always in a hurry to deliver the goods to the customer service; Why do you always have to promise so much to your customers? I think this is mainly because people don't understand each other's difficulties, and the customer service doesn't know how hard the clerk has to work to sell a computer. The clerk doesn't know that sometimes the customer service doesn't even have time to eat lunch in order to complete the distribution and maintenance tasks. And these are just empathy, which is difficult to understand. Therefore, if the relevant departments can send employees to each other for internships, they can understand the difficulties in each other's work during the process of learning and understanding related businesses; So as to understand each other's behavior, cooperate with each other more harmoniously and reduce mutual accusations. Communicate with colleagues in relevant departments, ask questions in time and jointly find solutions. Instead of talking and doing things behind closed doors. Ina Fan Wenwang
Fourth, keep a good mental state and be proactive.
Some people say, "mental state is a treasure, and nothing can be separated." Keep a good attitude at all times, and with a good mental state, we can do all the work well, overcome all kinds of difficulties and calmly deal with all kinds of problems in our work. Be positive, work hard, stay behind, learn advanced methods and experience, and work hard to do all the work with the guidance and help of company leaders.
Fifth, do a good job in daily affairs
1. Assist the administrative department to maintain the company's daily network and office equipment. Deal with all kinds of sudden failures in time to ensure everyone's normal work.
2. Always emphasize safety awareness and urge safety behaviors. Avoid property losses.
3. Regularly check doa and prototype warehouse inventory to ensure that the accounts are consistent; Ensure that the faulty model can be repaired and cleaned in time.
4. Complete other tasks assigned by company leaders and relevant departments.
The front desk work of the company is trivial and complicated. I will make a reasonable division of labor and arrangement according to the actual situation, conscientiously implement the post responsibility system, and ensure that the work is carried out in an orderly manner; We should also work creatively and constantly explore new ideas, methods and experiences in our work; At the same time, while enhancing work creativity, we must pay attention to doing things in place and not being offside, providing services without interfering in decision-making, and truly becoming a bridge between leaders' staff assistants and superiors and subordinates.
Work plan and measures of customer service department 4
On the afternoon of March 6th, _ _ _ _ _ _ "After-sales Quality Report and _ _ _ _ Work Plan" was held in the lecture hall on the third floor of the Group, and more than 320 cadres and employees of the manufacturing company attended the meeting. The meeting was presided over by Mo Changshan, vice president of manufacturing company.
At the meeting, Fan Qiang, the technology department, sorted out the quality problems of _ _ _ _ _ after-sales feedback, especially the quality problems of exported units, and made a report to the conference, so that all employees can feel and understand the quality problems of units sold abroad more clearly, so as to avoid and improve them in future production.
In the work plan of the manufacturing company in _ _ _ _, Mr. Chen first made a simple summary of the work in _ _ _, on the one hand, he affirmed the achievements made in _ _ _ _, and at the same time pointed out the shortcomings in the work. At the same time, around the goal of "improving quality and reducing cost" put forward by general manager Wu, two tasks that manufacturing companies should focus on in _ _ _ _ _ _ _ _ _ _ First of all, we should start with the details and take comprehensive measures to further improve product quality. The second is to carry out all-round consumption reduction activities to reduce the manufacturing cost of products, especially to control materials such as plates, copper pipes, aluminum foils, refrigerants, gases and wires.
Quality is the foundation of enterprise's survival. In order to make the product quality reach a new high in _ _ _, Mr. Chen asked to do the following work well: First, closely follow the after-sales and inspection to ensure that the product quality problems are effectively and continuously improved, with the focus on tracking the old problems and improving and implementing the new ones; The second is to further improve and refine the process to better ensure product quality; Third, the workshop strictly implements the first article inspection and the "three inspections" system to strictly control the quality of the manufacturing process; Fourth, continuous staff training, constantly improve their skills, and use skills to ensure product quality. Focus on training links that are problematic and prone to problems; The training of new employees and old employees should be different; There is a difference between problem point and problem point training; Special posts and key posts are different from general post training; The fifth is to refine the quality responsibility system, strengthen the assessment, and eradicate the quality problems caused by weak sense of responsibility; Sixth, strictly follow the requirements of system documents to ensure the effective operation of the system; Seventh, learn the advanced product quality management methods of well-known brand enterprises in the same industry at home and abroad to improve the quality of export products. According to the method of asking and answering, improve the level.
_ _ year is the year of management promotion. In order to improve the management level, Mr. Chen asked the manufacturing company to establish and improve the following eight work systems: 1, workshop scheduling system; 2. Workshop quality analysis meeting system; 3. Workshop technical preparation meeting system; 4. Workshop cost analysis system; 5. On-site pipeline review meeting system; 6. Workshop assessment system; 7. Workshop special inspection system; 8, workshop rationalization proposal reward system.
Excellent cadres and employees are an important guarantee for the development of enterprises. In terms of personnel training and echelon construction, Mr. Chen also made specific arrangements and deployments, requiring all departments to find, train and use good people and make career plans for employees.
Finally, Chen asked all cadres and workers to establish a serious, responsible and conscientious work attitude. No matter what kind of work, big or small, we should do it seriously, do it well, do it beautifully and do it exquisitely, so as to further improve the product quality and basic management of our company on the basis of _ _ _.
Finally, Mr. Kang, executive general manager of Bailite, spoke highly of the convening of the meeting, and made a brief introduction to the market environment and air conditioning sales of Bailite in. At the same time, he asked everyone to unite closely around the leading group of the group with Mr. Wu as the core, and work in a down-to-earth manner according to our plan, and our goal will certainly be achieved.
The convening of this meeting not only made all cadres and employees clear the focus and direction of their work, but also enhanced their confidence and determination to achieve the overall goal of the company in _ _ _ _.
Work plan and measures of customer service department 5
Time flies. I have been in the company for more than a year. As a newcomer, everything here is new to me. But after the novelty, it is more strict discipline and strict requirements, which is completely different from the previous student life.
As a customer service staff, I gradually feel that customer service work is constantly accepting various challenges in the ordinary and constantly looking for the meaning and value of work. An excellent customer service staff, skilled business knowledge and superb service skills are necessary, but I personally think that at the same time, on the basis of these two points, we should try our best to make boring and monotonous work colorful and learn to treat work as a kind of enjoyment. First of all, being honest with users, treating users as relatives or friends, and sincerely providing users with practical and effective suggestions and help is one of the prerequisites for happy work. Secondly, when providing consultation for users, we should listen carefully to users' questions, analyze and guide them in detail, and prevent customers from being dissatisfied because of service attitude problems.
All along, the company takes smile service as its own responsibility, takes customer satisfaction as its purpose, stands on its own duty, loves its post and is dedicated to its work, and strives to do a good job in customer service. As a newcomer who has been engaged in the securities industry for a short time, I do have some shortcomings. First, lack of work experience and loopholes in actual work. Second, work innovation is not enough. Third, at work, people are sometimes impatient and eager to achieve success. Therefore, the next step, I need to overcome and improve, and strive to do a good job in the following aspects of customer service:
First, study hard and keep pace with the times.
Theory is the forerunner of action. As a customer service staff, I deeply understand that learning is not only a task, but also a responsibility, which is the actual need of work. In the future, I will strive to improve my business level, pay attention to integrating theory with practice, exercise myself with practice, and contribute my meager strength to the company.
Second, based on their own duties, love their jobs and dedication.
1。 As a customer service staff, I always think that it is not easy to do simple things well. Take everything seriously at work, and always try to do it actively whenever you encounter complicated trivial matters; When colleagues encounter difficulties and need to cover for them, they can give up their rest time without complaint, resolutely obey the company's arrangement and devote themselves to covering for them; Whenever a company wants to start a new business, it always has a comprehensive and detailed understanding and mastery of the new business. Only in this way can we better answer customers' inquiries and make the company's new business get comprehensive and in-depth development.
2。 At work, everyone should give detailed answers to customers' inquiries in strict accordance with the working idea of customer first and service first; For the problems reflected by customers, actively and steadily solve them, and for the problems that cannot be solved by themselves, actively and truthfully reflect them to their superiors and strive to give customers a reply as soon as possible; For the problems raised by customers, whether they are solved or not, they should be registered in detail, consulted every day, and solved in time when problems are found, effectively eliminating mistakes and omissions. At the same time, humbly consulting old colleagues is also the focus of doing a good job. Learning from their work experience and skills is not only beneficial to their own work, but also conducive to coordination and communication with various departments.
3。 Don't be late, don't leave early and don't be lazy. Can conscientiously and actively complete the tasks assigned by the leaders.
Third, handle customer complaints and complaints.
1。 Establish a customer opinion form or complaint registration form
Information about complaints or complaints received from customers, such as company name, address, telephone number and reasons, should be recorded on the form; Send the form to the after-sales service personnel in time, and the person who records it should sign for confirmation, such as office clerk, receptionist or salesman.
2。 Immediately communicate face-to-face by telephone, fax or at the customer's location, learn more about the complaint or complaint, discuss the solution and reply to the customer in time.
3。 Follow up the implementation of the processing results until the customer's reply is satisfactory.
The above is just my work plan for 20 years. I will try to do a better job in 20 years, learn from my predecessors, do a good job with all my colleagues and face new challenges together.
Work plan and measures of customer service department 6
June is over. With the end of June, as a customer service staff, it is time to make an overall plan for the work in July and make a detailed work plan for July. Only in this way can my work of serving customers always be in good condition, good service and good harvest. Next, I will make a plan for the work in July according to the results in June, so as to ensure the growth and progress in July compared with that in June.
First of all, work attitude should be improved.
On the whole, I am not satisfied with my work in June. Because in the days when the weather is getting hotter and hotter in June, my good working attitude as a customer service is exhausted in the hot weather and irritable mood. This is a very problematic point. In June, my work was not criticized by the leaders, who gave me face, and I know it well. Therefore, for July's work, especially July is a hotter season than June, I should take precautions in advance. I can't treat July's work with June's work attitude and treat customers who are equally grumpy in July. Since you have chosen to do customer service, you must be mentally prepared, educated and have a better attitude in July.
Second, work efficiency should be improved.
I have to say that I am not satisfied with the work efficiency in June. In the work in July, the work efficiency should also be improved. Working eight hours a day is really inefficient if you can only deal with dozens of customers' problems. Customer service work like mine, if the eight-hour efficiency is not 200+, then this customer service work may soon be gone. In the work in July, besides improving work attitude, we also need to pay attention to work efficiency. I plan to efficiently handle at least 150+ during the eight-hour working hours in July, and then gradually increase it to 200+.
Third, the training work should be serious.
As a customer service staff, every month's training needs to be taken seriously, especially in July, when the weather is getting hotter and hotter, everyone's mood will be affected by the weather. How can we maintain a good customer service attitude in such hot weather? Besides self-cultivation, the most important thing is serious training. Training once a month, it will not be so easy to forget the basic customer service requirements taught during the training process. In July, we should still attach importance to training and take it seriously.
The above is almost my work plan for customer service in July. Although the plan can't keep up with the change, it is better to have a plan than not to have one.
Work plan and measures of customer service department 7
As the new year begins, the customer service department will also face some brand-new environments and tests. According to my understanding of the company these days, I made the following plans:
1, terminal training
Make a perfect and reasonable terminal training plan within the scope of customer service, and complete the training seriously and effectively.
Step 2 collect receipt information
Pay attention to the collection of the basic information of the receipt, and try to fill it out as well as possible, especially some important items, which must be filled out in a standardized way.
3. Filing
Use unified professional management software to establish customer files.
4. Statistical analysis of data
Analyze and compare customer consumption information, timely feedback to relevant departments, and attach preliminary constructive opinions.
5. Customer relationship maintenance
Seek and create opportunities to strengthen communication with different types of customers in various forms, such as: customer satisfaction survey, interaction during festivals, basic color matching suggestions, senior private image consultants and so on. Grasp customer needs in time and make every effort to meet customer needs, provide customers with high value-added services, improve customer satisfaction, and develop and enhance relations with customers.
6. Handling of customer complaints
Respond in a timely manner according to the complaint information fed back by customers. Customer-oriented, improve the processing flow and operating procedures.
Because it is the first time to participate in the customer service work in the clothing industry, I haven't done much work in just five days after I entered the company, but I also found many shortcomings. I will try to make the customer service work better.
At work, I also encountered some problems and difficulties:
1, I am not very clear about some specific requirements in my work, which leads to my own work not knowing how to carry out smoothly, and I am worried that I am doing useless work and wasting the company's resources;
2, the personnel is not very clear, it will delay the precious time of some colleagues;
I need a telephone, and I hope I can have one to communicate with my colleagues.
Due to my lack of experience in clothing customer service, and in order to do a good job in customer service efficiently, I hope the relevant leaders and colleagues of the company will give some suggestions and help on the above issues, so that the customer service work can be well connected, thank you!
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