Is Taobao Logistics following up the complaint?

No. Taobao platform encourages sellers to deliver goods in time to improve users' shopping experience and transaction efficiency. Therefore, the seller can use the follow-up urging delivery function to remind himself to deliver the goods as soon as possible and give the buyer better service. The function of follow-up urging delivery is usually provided to sellers as a basic service of Taobao platform. Sellers can use this function through the order management system or the seller's workbench, so logistics follow-up is not a complaint.