At present, the hotline 12329 mainly provides manual wiring service, replacing the original provident fund business consultation telephone number 8894340 1, and provides basic services such as housing provident fund business consultation, handling process, network inquiry service, complaints and suggestions for the majority of deposit units and employees. At the same time, continue to retain the telephone number of 85889500 self-service voice inquiry service to provide housing provident fund account information inquiry service for the majority of deposit units and employees.
12329 service hotline implements a five-day manual wiring service system from Monday to Friday (excluding legal holidays), and the service time is from 8: 30 to 16: 00. The communication fee standard shall be implemented according to the relevant regulations of the Ministry of Industry and Information Technology, and only the local telephone fee shall be charged, and the information service fee shall be exempted. Changchun users can dial 12329 directly, and users in other places need to dial the long-distance area code 043 1 before this number. After the service hotline is opened, it can answer multiple hotline calls at the same time, which can greatly alleviate the problem of employees' difficulty in calling the provident fund consultation telephone.
At present, the housing provident fund center is actively developing business systems and customer service systems. After the official launch, it will realize multi-channel, all-round and high-quality customer service.
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