The window switching of Taobao customer service chat is actually very simple. Shortcut keys are usually Tab and Ctrl keys, and you can switch windows at will by pressing them at the same time. If it's too much trouble, you can go in and set a switch button yourself. It's quite simple.
Second, how to efficiently reply to Taobao customer service?
1, set automatic reply
A. Complete the transaction in time, contact the seller and confirm whether the goods are available;
B, the postage problem;
C. whether there is a preferential counter-offer;
D, ask about product return;
E, product quality problems, etc.
These are all issues that need to be communicated in time to let customers know. When the customer service is busy or leaves, the best way is to set an automatic reply, which may need to be set as soon as it is online, so as not to let the customer wait for one second.
2. Summarize the short phrases of repeated questions.
When we receive more guests, we can sum up which questions are repeatedly asked by guests. What words make people listen good, and what words disappear as soon as they are said; What each buyer asks, what buyers care about most. Save time and cost and reduce the waiting time of customers.
3. Chat records and save all conversations.
Chat records are often kept to protect the customer service itself. Many customers start cursing at random. At this time, you can intercept the chat record and show it to the customer. Generally speaking, even the most difficult customers will admit that they are wrong. After all, the customer service itself is still cautious and will not promise customers at will.
As a professional customer service, because of the dual control of the company system and Taobao rules, we can't have excessive performance. It is really a job that needs to bear a lot of pressure. At this time, it will test the mentality of customer service and learn to adjust emotions.