1. Find the "Help Center" or "Customer Service" entrance on the upper right of Youku official website for self-service or online consultation. You can contact Youku artificial customer service through online chat of Youku official website.
2. Search for the official account of Youku on WeChat or Weibo, and contact the customer service staff through private messages or Aite to put forward the problems you need to solve. Youku also has official accounts on social media platforms, and you can try to contact them through these platforms.
3. If you have urgent questions or need to communicate directly with customer service staff, you can find the "My"-"Settings"-"Customer Service and Help" entrance in Youku APP, and select "Hotline" or "Online Customer Service" for telephone or online consultation.
4. If the above methods can't contact customer service or solve the problem, you can try to leave a message on official website or social media platforms for help, or communicate in relevant forums.