In the era of continuous progress, the frequency of post responsibility is on the rise. Job responsibility is a specific job description, which can be divided into different job types. So how to formulate job responsibilities to play its greatest role? The following is the job responsibilities of the IT customer service director I collected for you for your reference, hoping to help friends in need.
Job responsibilITies of it customer service director 1 1. Develop customer service system according to the company's strategic development goals;
2. Establish various rules and regulations of the customer department of the whole network, improve business processes, and implement various principles and policies of customer service;
3. Continuously improve the workflow and norms of market and customer service, and establish an efficient customer service and marketing team;
4. Collect customer information and opinions, and put forward reference opinions on the company's marketing strategy and after-sales service;
5. Keep good communication with customers and grasp customer needs in real time. Provide customers with active, enthusiastic, satisfied and thoughtful services;
6. Answer the related matters before, during and after the customer transaction, feed back the customer information in time, and summarize and report it;
7. Filing relevant information and documents on customer service, and at the same time, cooperating with other departments to do a good job in customer service;
8. Care about any knowledge and information related to customers and record it, and provide it to customers in time;
9. Formulate and implement the management system of customer service department and implement the company's rules and regulations;
10. Responsible for planning the training and corresponding assessment to improve business ability;
1 1. Responsible for arranging and handling all emergencies in the daily operation of the customer service department;
12. Timely convey the latest spirit and business notice of the company, and carry out all kinds of documents about customer service business knowledge of superiors, which plays a bridge role;
13. Put forward reasonable suggestions according to the business development and application of the call center, assist the technical department to improve various business applications of the call center, care for subordinates, and strengthen communication with employees within the department.
Job responsibilITies of it customer service director 2 job responsibilities:
1, insight analysis of domestic and international customer service industry trends, identification of customer service business information demands, responsible for planning the blueprint of terminal customer service business structure; And in order to realize the architectural blueprint, plan the corresponding IT high-level solutions;
2. Participate in the company's business transformation and IT implementation projects, be responsible for the design of terminal business information architecture, ensure that the transformation scheme conforms to the architecture, and promote the analysis, positioning and resolution of cross-domain information;
3. Participate in the planning of the company's informatization construction and the decision-making of important IT projects;
4. Organize large-scale demand analysis to promote landing.
Qualifications:
1, IT skill requirements:
(1) Familiar with the mainstream theory of enterprise architecture, have practical experience in architecture, and have the ability of end-to-end architecture design from business scheme to process and IT scheme;
(2) Experience in excellent enterprise transformation/process/large-scale IT projects in the same industry is preferred;
2, business skills requirements
(1) Material management business:
-Familiar with the whole process of supply chain management, understand the characteristics of terminal life cycle, and have relevant working experience in terminal spare parts management (domestic &; International experience)
-Familiar with the demand generation and material preparation process of after-sales spare parts, understand the circulation and management requirements of after-sales spare parts in headquarters, domestic and foreign agents, repair shops and other links, deeply understand the business of inventory management, timeliness management, turnover management, bar code management, maintenance process management, material consumption management, sluggish management and compliance management, and understand the characteristics and control requirements of terminal spare parts in different stages of the whole life cycle.
(2) User service business:
-Familiar with terminal after-sales service management business or user management business, and understand the life cycle management process of user service.
-Be familiar with the terminal after-sales service management system, understand the processes of user acceptance, maintenance management, user delivery, user evaluation and user return visit, as well as the processes of material prediction, ordering, write-off, warehouse return and invoicing, and understand how to intelligently manage the whole after-sales service process through the system.
3. Comprehensive ability
(1) Have strategic thinking ability, overall view, keen insight, good communication skills, teamwork ability, influence and pressure resistance;
(2) Familiar with the project management process, have experience in project team management, and have good promotion execution;
(3) accept short-term business trips;
(4) More than 5 years of undergraduate education or more than 3 years of master's professional work experience.
Job responsibilITies of it customer service director 3 job responsibilities:
1, responsible for completing the monthly and quarterly performance indicators issued by the company.
2. Responsible for the management of customer information and the maintenance of internal and external customer relations.
3, responsible for assisting the customer service director to complete daily work management, guidance and training.
4. Assist in the formulation and adjustment of sales strategy.
5. Drive the sales enthusiasm of the customer service center and coordinate the relationship between various departments.
Work content:
1. Allocate customer resources and break down work tasks.
2. Make a return visit strategy and improve the return visit speech.
3. Solve (answer) the questions raised by the after-sales service specialist.
4, supervise and guide the after-sales service specialist to carry out a return visit.
5. Organize a meeting of after-sales service specialists to focus on solving related problems.
6, statistics, analysis and report.
Job requirements:
1, college degree or above;
2.25-35 years old, with more than 1 year sales team management experience;
3. At least 3 years experience in telemarketing or online sales, and experience in medical and health care industry is preferred;
4. Have certain pressure resistance and efficient execution;
5. Pay attention to efficiency, be passionate and have a strong sense of teamwork;
6. Excellent communication skills and teamwork spirit, and good sales performance in the past;
Wages and benefits:
Basic salary+high commission+holiday benefits+year-end bonus+social security+other various subsidies and benefits.
The comprehensive salary is 6000-8000, and six insurances are required for the job purchase.
Working hours:
Summer vacation: 8: 30 am-65438+02: 00 pm-65438+04: 00 pm, single room holidays can be adjusted.
Winter: 9: 00 a.m.-65438+02: 00 p.m.-13: 30-65438+07:30 p.m. Single room holidays can be adjusted.
Bus route:
Exit A of Dongmenqiao Station of Metro Line 2 is within walking distance.
Bus104; 1 12 road; 14 1 road; 152 road; 18 road; 2 1 road; 47 road; 48 road; Take bus No.51to Zhiquan Street, get off and walk for 3 minutes.
Job requirements:
Education requirements: junior college
Language requirements: unlimited
Age requirements: unlimited
Working years: 3-5 years
Job responsibilities of IT Customer Service Director 4 Work location:
Kunming
This position has two directions:
Meilai Oral Sales Director or Assistant to Meilai Sales Director
Business level:
1. Construct a speech system for on-site consultation. According to the brand, experts, product packaging, business principles, marketing policies and activities, and according to different customer types and scenarios, the consulting and sales strategies suitable for on-site customer service are constructed and optimized to improve customer service efficiency.
2. On-site consultation and sales for new customers. Use platforms such as express delivery, commercial bridge and telephone hotline to organize online and telephone customer consultation services and product sales. According to the needs of customers, together with experts, we will provide customers with personalized comprehensive solutions to improve customer turnover rate and per capita unit price.
3. Carry out on-site consultation and sales of old customers. Implement the marketing policies and activities of old customers of members and key customer departments, carry out on-site consultation and sales of old customers, promote customers' continuous consumption on different products, and increase the per capita unit price of hospitals.
4. Organize the care and return visits of old customers. Establish a return visit system of customer service department, organize postoperative care and regular return visits of old customers, collect customers' re-consumption needs and opinions and suggestions, and promote hospital process optimization and improvement and business innovation.
Management level:
5. Responsible for the daily operation of the department and the development of all work;
6. Organize the formulation and implementation of various rules and regulations and work processes of the department, and ensure their scientificity and rationality;
7. Be responsible for formulating the work plan and budget of this department, and organizing the implementation after approval;
8. Take the lead in observing and implementing hospital rules and regulations, and urge subordinate employees to strictly abide by them;
9. Be responsible for guiding, supervising and inspecting the work of subordinates, and solving disputes arising in the work;
10. Be responsible for the assessment, rewards and punishments of subordinate employees, and have the responsibility to help them continuously improve their working ability;
1 1. Be responsible for the safety of assets under the jurisdiction of this department and the rationality, compliance and legality of their use;
12. Be responsible for the confidentiality and management of all kinds of data and information of the organization department;
13. Be responsible for organizing business training and personnel training of this department;
14. Coordinate the working relationship between this department and other departments;
15. Complete other tasks assigned by the leader.
Post requirements
1, major is not limited, bachelor degree or above, male or female, aged 28-36;
2. Familiar with industry trends and operational development trends; Excellent leadership communication, coordination, scheduling, command organization and pioneering ability; Excellent overall planning, analysis, synthesis and induction skills;
More than 3.8 years working experience in enterprises and more than 5 years working experience in senior management.
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