How does Baidu Shangqiao find the news records of the customers it talked about?

The message manager stores all chat records between you and visitors, between you and consultants, and between you and corporate customer service. You and authorized customer service can view all the chat records in the last 3 months.

In the Visitor tab are your chats with visitors, as well as the Other tab.

Select Date-Website-Visitor Number from the left to view each chat record.

Please note: only the records of the last 3 months are kept on the bridge, and will be automatically emptied after the expiration. Please export the chat record in time.

You can find historical chat records in the following locations:

1) View all chat records:

Click the fourth button in the "Contact Panel" (all other buttons can enter the management of Shangqiao system).

2) Check the chat records with visitors:

Click "Record" in the operation bar of "System Management-Guest Card Album" to view the chat record.

3) View all the chat records of a certain day.

Click "System Management-Statistics" in the action bar to view the chat history.

For more questions, please visit the promotion client help channel:/support/support/editor/index.html.

For more information about baidu promotion, please see:/or call the pre-sales consultation number: 400-800-8888.