Personal work summary of outpatient pharmacy 1
Over the past 20__ years, I have conscientiously implemented the Party's principles and policies on health work, abided by the hospital's rules and regulations, took the opportunity of studying and practicing Scientific Outlook on Development's theme activities in depth, abided by the hospital's rules and regulations, and never came late or left early. Conscientiously implement the Drug Administration Law and Prescription Management Measures, resolutely resist illegal acts and unhealthy practices in the industry, and establish a sense of serving patients wholeheartedly and a sense of group honor. Seriously study the Drug Administration Law, Prescription Management Measures and the rational use of antibacterial drugs, and make in-depth study in spare time, constantly improve their professional level and skills, love their posts and dedication to serve patients, learn professional knowledge from their peers with an open mind, and properly handle temporary problems in time. Drugs should be placed neatly, toxic, hemp, limited, drama and precious drugs should be strictly managed and counted regularly. Assist the financial department to do a good job in drug economic accounting, find out the reasons in time when problems are found, and study and deal with them in time. The daily work is responsible for the distribution of drugs and the application, distribution, prescription registration and storage of class II psychotropic drugs. The pharmacy room is a whole and everyone is like a part. All Qi Xin work together, cooperate with each other, help each other, and complete the tasks assigned by superiors with good quality and quantity.
Work direction in the next 20 years:
Continuously improve service attitude and quality, solve and correct problems in time when found, and improve service attitude in combination with work practice. Further strengthen business learning and take business learning as the top priority. Dare to participate in the business study organized by the hospital and increase new knowledge. Dispensing drugs requires us to be extremely careful and meticulous, and we can't make any mistakes in our work. The light will cause economic losses, and the heavy will cause irreparable losses to the physical and mental health of patients and the economy and reputation of hospitals. It is particularly important to establish and improve various rules and regulations, which can ensure the implementation of drug quality management systems and procedures, strengthen standardized operation, give full play to advantages, improve work quality and efficiency, and prevent errors and accidents. Report adverse drug reactions in a timely manner according to regulations. Do a good job in drug inventory and assist the finance department in drug economic accounting. The shortcoming is that the professional knowledge is not solid enough and must be improved.
Personal work summary of outpatient pharmacy II
In July 1 -3 1, I conducted a one-month practical exercise in the traditional Chinese medicine hall of Ximen drugstore. Although it's only been a short month, my knowledge in pharmacology, dealing with people and management has improved.
Rich in pharmacological knowledge. Traditional Chinese medicine is a profound knowledge unique to China. For our generation, there are few opportunities to contact Chinese medicine, and even when we are sick, it is the main indication of western medicine. Therefore, it is very necessary to learn the basic pharmacological knowledge of traditional Chinese medicine and understand the drug entity. In life, ordinary minor pains and ailments can be handled by themselves. Traditional Chinese medicine is mild and has no side effects as big as western medicine. Ideologically speaking, it is helpful to inherit and carry forward the essence of traditional Chinese medicine. After a month's internship, I have been able to distinguish some commonly used drugs, such as codonopsis pilosula, sun-dried ginseng (American ginseng), Ophiopogon japonicus, Atractylodes lancea and so on. , and have a necessary understanding of its medicinal properties and functions; Can read some prescriptions, can identify some drugs that need to be fried first, and then poured into gauze bags; Also have the necessary technical proficiency in drug packaging.
People are mature. The Chinese medicine museum is an open window, and it should communicate with customers, sitting experts and colleagues at the same time. For the Chinese medicine museum, the customer base is relatively large, but the age characteristics are obvious, and most of them are elderly people. Because the elderly are in a period of physiological decline, we must be more patient, more concerned and more loving. In addition, patients with some abnormal diseases, such as mental illness, should also be treated differently. This is not to say that they are discriminated against, but because of the particularity of their diseases, some unexpected events often occur, which requires us to pay more attention. In fact, emergencies can exercise a person's ability to improvise, but we must grasp the principles. Take pharmacies for example, we must adhere to the principle of customer first. For example, due to the staff's estimation error, a patient could not get the Chinese medicine for decocting, and at this time, the pharmacy just stopped water supply. The patient was very angry and kept accusing the pharmacy of not keeping its promise. At this time, we can conclude that the responsible party is us, and we need to make up for the time and energy of customers, so we put forward the countermeasures of delivering medicine to the door after decocting, which has been recognized by patients.
Accumulated management experience. In the operation and management of Ximen Pharmacy, I feel that it is strict and the customer is supreme. As a pharmacy, strict requirements are necessary, because it deals in medicinal materials, which are related to the health and even life of patients, and there can be no mistakes. Purchase, there are special formal channels (Xiaoshan Pharmaceutical Company); Inspection, led by a senior pharmacist, the warehouse department personnel strictly check the shape, taste and color of each bag of drugs entering the store; Shipment is controlled by computer system, each shipment needs to be registered, and the warehouse is stocked every Monday. When taking medicine, the manager strictly requires the sales staff not to laugh at each other, so as not to make mistakes in the type or dosage of medicine due to distraction. As a shop, customers' requirements and interests should be the first, which must be kept in mind when working and solving problems. For example, once several patients in Huangyan went to the pharmacy to get medicine. After taking the medicine, one patient found that he had paid ten yuan more for the medicine, so he insisted on returning it and always insisted on getting ten yuan more. However, the staff who brushed medical insurance and cashier in the store at that time found that the patient used a large amount of medicine and the amount was relatively large, which was confirmed with her abnormally. The customer has always insisted that it was the fault of the clerk and insisted on returning the goods. Finally, after mediation, it was returned to them and they went back with satisfaction. From this, I got a revelation: sometimes, a little profit is not worth mentioning. For Ximen Pharmacy, a century-old store with high reputation, reputation and image are the most important.
However, during the internship, I felt that the division of labor of pharmacy staff was not very clear. The staff who brush medical insurance and cashier are not fixed, and the staff who pinch medicine will take turns to arrange. The exception is the staff who brush medical insurance, and often whoever has time will go. Therefore, I propose a clear division of labor in each shift, the implementation of responsibilities, and the fixed staff who brush medical insurance and cashier. This can avoid the mistakes caused by frequent personnel changes and unclear explanations during the shift change; Avoid the phenomenon of unclear responsibility caused by medical insurance; Reduce the phenomenon that employees often need help to work overtime to brush medical insurance. However, the professional certification of Chinese pharmacists should be carried out simultaneously, because even medical insurance and cashier work require necessary pharmacological knowledge.
During my internship in Ximen Pharmacy for one month, I saw Feng Wan's modern scientific management concept of "atmospheric management, fine management, open cooperation and honest development", which convinced me that Feng Wan is a good place for newcomers to practice their skills, a solid bridge to enter the society and a platform for self-development.
Personal work summary of outpatient pharmacy 3
The work of pharmacy department in 20 1_ has been highly valued by the dean. Under the correct leadership of the dean in charge, with the strong support of the relevant functional departments and clinical departments of the hospital, the staff of all departments have made joint efforts in line with the principles of safety, economy and effectiveness, and successfully completed various tasks with a United, cooperative and pragmatic work style. The work in 20 1_ is summarized as follows:
First, the economy:
1, drug income 1 1, western medicine sales profit yuan; Sales, profit and net profit of traditional Chinese medicine increased compared with the same period of last year 1225.035. 58 yuan.
2. Strict drug warehousing, warehousing and sales reconciliation, monthly reconciliation with finance, and semi-annual inventory. The coincidence rate of accounts and objects is over 99.9%.
3. Pay attention to the management of drug expiration date, establish an expiration date record card, conduct self-examination of expired drugs at the end of each month, and timely exchange or report the recent drugs to the clinic. The broken site was not reported to the financial department throughout the year, which reduced the loss to the hospital.
Second, the service:
1, improve the workflow, improve work efficiency and facilitate patients. Pharmacy is an important window to deal with patients directly, and establishing a good image of the whole hospital is the most important thing. How to facilitate patients and improve work efficiency has become the focus of department work. Reasonable post setting, mobile staffing, and the concerted efforts of all staff, Qi Xin and Qi Xin, overcome difficulties, improve work efficiency, and ensure and facilitate the 24-hour drug supply for patients at home and abroad.
2, in the daily busy work, informal, combined with the actual situation of the department to arrange study and discussion, general practitioners seriously study and implement the laws and regulations on pharmaceutical affairs management, to improve the window service as their own responsibility, to quality first, service win the concept of serving Chinese and foreign patients wholeheartedly.
3, constantly strengthen the study of professional theoretical knowledge, strengthen the study of Russian, constantly absorb new knowledge in the work, improve professional quality. Therefore, with more professional and exquisite service skills, it has won unanimous praise from Chinese and foreign patients.
Third, the business:
1, transparent procurement, transparent quality, transparent clinical medication, timely understanding of drug demand trends in various clinical departments to ensure the rationality, safety and patient satisfaction of clinical drug supply.
2. Communicate with the clinic in time for slow-moving and recent drug use, so as to use it reasonably in time and reduce drug waste. Grasp the indications of new drugs in time to guide clinical use. Extensive monitoring of clinical adverse drug reactions should be carried out, and problems should be reported in time to avoid the recurrence of adverse drug reactions.
3. Pay attention to drug storage, strengthen drug quality management, and strictly implement the requirements of the Interim Provisions of the State Administration of Pharmaceutical Products on the Quality Management of Drug Use in Medical Institutions to ensure the safety of patients' medication.
4. Strengthen sanitation, do a good job of dust prevention, and ensure that the distributed drugs are clean and tidy.
5, improve the management of _ _ products and psychotropic drugs, daily shift system, so that the accounts are consistent, and the products are used safely and reasonably.
Fourth, other aspects:
1. With the promulgation of national laws and regulations on pharmaceutical affairs management, in order to meet the requirements of pharmaceutical affairs management, on the basis of earnestly summing up work experience, combined with relevant laws and regulations and hospital evaluation standards, various rules and regulations in the department are supplemented, the system is improved, and people are managed and services are standardized.
2. General practitioners respond to all the calls of the hospital and actively participate in various cultural and sports activities and voluntary labor. Seriously study the spirit of relevant conference documents of the hospital and actively participate in promoting the implementation and implementation of various reform measures in the hospital.
Looking back on this year, our pharmacy department feels gratified day and night. Everyone deeply understands the mission of our sanatorium to the society, and they all consciously enrich themselves and keep making progress. In a word, the work of 20 1_ pharmaceutical department also has some shortcomings. In the new year's work, we will strive to improve, improve and upgrade the service quality, serve patients wholeheartedly, face difficulties, and prepare for war proudly in front of achievements, so as to escort the better development of our hospital's social and economic benefits and create greater economic benefits for the prosperity of nursing homes.
Personal work summary of outpatient pharmacy 4
I have been working in pharmacy for half a year. During this period, under the guidance and care of the leaders, with the help and support of my colleagues, I have been constantly strengthening my study and improving my work, and I have been able to successfully complete all the work I have undertaken, and my personal business skills have also been improved. You can also look at the year-end summary of the operating room, which can give you some reference. During this period, the personal year-end summary report of pharmacy department is as follows:
1, compiling an investigation is the main task given to me by the department head. Because I have not been engaged in contact inspection for a period of time, I am somewhat unfamiliar with physical and chemical inspection and only have a general understanding of health inspection; After continuous study, participation in training courses, constant familiarity and accumulation, the inspection work has been well completed.
2. Be enterprising in business study. Due to my lack of working experience in hospital pharmacy, I need to strengthen my study of this business knowledge. Enterprising to participate in the business study organized by the college, participating in the business training of the municipal drug control institute 1 time, and participating in the business training of the provincial drug control institute 1 time; At the same time, squeeze out a little time every day to enrich yourself, learn relevant laws and regulations, clinical pharmacy knowledge and so on.
3. Continuously improve working methods. In addition to completing the raw and auxiliary materials, semi-finished products and finished products in the preparation production process every week, the preparation inspection also needs to carry out two aspects of sample retention observation and stability inspection. There are often scenes that are not completed according to the scheduled date. I designed a worksheet myself and filled in the above two tasks every month, so that I can easily understand how many inspection tasks there are in that month, which is conducive to work arrangement.
In this half year's work, I can seriously abide by the rules and regulations of the unit, be strict with myself in my work, be loyal to my duties, be thrifty in my life, be tolerant of others, and be competent for the work I undertake, but I know that I still have some shortcomings and deficiencies, my political and ideological study needs to be strengthened, my professional knowledge is not comprehensive enough, and some jobs are not skilled enough. In the future work, I will strive to guard against arrogance and rashness, strengthen all aspects of study, accumulate experience and lessons in my work, constantly adjust my way of thinking and working methods, hone myself in my work, and successfully complete all the work I have undertaken.
Since I joined the work, with the care and help of the leaders and colleagues of various pharmacies, I have continuously broadened my knowledge, improved my business level and accumulated work-related experience through my own efforts. Over the years, my political quality and professional quality have been greatly improved. During my work in a pharmacy, I earnestly studied the Drug Administration Law, Management System, Product Quality Law, Commodity Quality Maintenance Law and other relevant laws and regulations, and actively participated in the on-the-job training organized by the Drug Administration. Take safe and effective medication as your professional ethics requirement. Serve the people wholeheartedly and treat others with courtesy. Enthusiastic service, patient answering questions, providing patients with some health care knowledge about medication, improving their own quality and professional level in continuous practice, so that patients can use safe, effective and stable drugs and make continuous efforts.
Because drugs are used for disease prevention and treatment, rehabilitation and recuperation, to prevent the circulation of counterfeit and inferior drugs, and to be a qualified drug gatekeeper. When patients buy medicine, we should be polite and enthusiastic about the patient's consultation. And understand the patient's physical condition, provide patients with safe, effective and cheap drugs, and explain the nature, taste, efficacy, use, usage and dosage, precautions, side effects, etc. of the drugs in detail, so that patients can use them with confidence. Do not change the dosage at will when dispensing medicine. Some drugs contain heavy metals, which will leave sequelae and adverse reactions after long-term use, ensuring the safety of patients' medication and life. Through knowledge from shallow to deep, from theory to practice, through practice, we have deepened our understanding of pharmacology and summarized some common knowledge of pharmacology.
Personal work summary of outpatient pharmacy 5
The work of the whole hospital for 20 1_ years has come to an end, and pharmaceutical work is no exception. As a pharmacy manager, I have a deeper understanding of pharmacy work and a more detailed and timely process work. At the same time, with the development and supervision of quality mutual inspection between the US Food and Drug Administration and the Municipal Health Bureau in Yumen, the systematization of pharmacy in our hospital has also been improved, and it has its own model and system. During this year, the pharmacy conscientiously implemented the laws and regulations on pharmaceutical affairs management. Under the care and leadership of the superior departments and hospital leaders, with the strong support of relevant functional departments and departments, all the staff worked closely around the hospital's work priorities and requirements, and were pragmatic and enterprising, and successfully completed various tasks and objectives. Hospital pharmacy work limited to 20__ years is summarized as follows:
First, improve the workflow, improve work efficiency and facilitate patients. Outpatient pharmacy is an important window for pharmacy department to deal directly with patients. How to facilitate patients and improve work efficiency is the focus of pharmacy work. 1. The number of pharmacy staff in our hospital is fixed at 3, but with the increase of daily outpatient service, the staffing of pharmacy staff is gradually tense and the work is randomly increased. In order to improve pharmacy work, improve work efficiency and facilitate patients, on the premise of meeting patients' requirements, we should first communicate with patients and tell them to wait patiently, and pharmacy staff should cooperate to prepare prescriptions as soon as possible. Secondly, when the outpatient service is saturated, we will discuss with the patient, keep the contact information of the patient, and inform the patient that we will prepare the prescription as soon as possible and call for medicine without increasing their waiting time in the hospital. 2. Through a series of measures, such as improving workflow, mobilizing personnel, communicating with patients, etc. It ensures the normal operation of the pharmacy, improves the work efficiency, effectively changes the phenomenon of difficulty in queuing and taking medicines, and facilitates the use of medicines by patients. It also fully embodies the enterprising spirit of all staff, and Qi Xin works together to overcome the difficulties. 3, do a good job of weekly and monthly drug inspection. Do every job carefully and lay a good foundation for the next step. The personnel on duty carry out drug sorting and revenue and expenditure accounting every day. In order to ensure the accuracy of drug operation data in the information system, check the computer at any time. Strict implementation of operating procedures and prescription system, the annual inspection work smoothly, the number of computers in stock is consistent with the account books, the accounts are consistent, and there are no errors and accidents. And check the drugs to be aware, reasonable and tidy.
Second, do a good job in drug management. After the drugs are put into storage, the drugs should be carefully checked and accepted, the validity period of the drugs should be managed, and daily maintenance should be carried out. At work, according to the seasonal changes and outpatient drug use, timely adjust the drug use plan, so as to achieve common drugs and frequent dressing changes, and at the same time save a lot of money.
Third, do a good job in financial reconciliation. 1, according to the unified management and requirements of the hospital, check out every day and hand in the amount and financial statements in time. Understand the unified arrangement of the finance office under special circumstances, settle accounts in time and submit the amount and financial statements. After the inventory, the relevant information will be summarized and sent to the finance department in time to ensure that the accounts of pharmacies are consistent, and the financial work has basically achieved timely and accurate checkout this year. In 2.20__ _, our hospital carried out real-time settlement of medical insurance cards. As of 20 _ _ 65438+February 1 day, * * * has settled more than 4,000 outpatient card transactions, with timely and accurate data uploading and detailed registration. Declaration, settlement and reconciliation are timely and accurate, and there is no abnormality.
Fourth, standardize the management of antibacterial drugs. Strict prescription management, prescription deployment in accordance with the pharmacy personnel prescription deployment procedures, strict comparison. Check the prescription with the doctor every day, find the problem in time and correct it in time. Strengthen the management of rational use of antibiotics, hold regular meetings every quarter, check prescription drug use scenarios, make source comments, make dynamic monitoring of antibiotics every month, and understand antibiotic use scenarios.
Five, standardize the management of special drugs. The management of narcotic psychotropic drugs is strictly in accordance with the management of "one-to-four specialized classes", that is, special personnel, counters, double locks, special accounts and specialized parties, and the system of hand-over is strictly implemented. This year, the hospital unified prescriptions, medicines and stocks, and there were no problems such as dispensing medicines without prescriptions and lack of medicines.
Six, do a good job in the registration of various forms of pharmacies. 1, Adverse Drug Reaction Event Report Form: Strengthen the monitoring and collection of adverse drug reactions, report to the superior health department in time, and make use of the favorable conditions of the hospital to communicate with the head nurse in time. There were no adverse drug reactions this year. 2. Registration of temperature and humidity and refrigerator temperature: strengthen the management of drugs in hospital pharmacies, standardize the storage conditions of drugs in warehouses, observe the changes of temperature and humidity every day, and do a good job in registration. Observe and adjust the refrigerator temperature at any time, and register in time.
In 20__ years, we successfully completed the tasks in various stages in spite of being very busy, and at the same time, we thanked the leaders of all departments and levels in the hospital for their support and the good development of various inspections. Judging from the results of annual quality mutual inspection, the quality inspection of pharmacies is still not satisfactory, but as pharmacy managers, we need to evaluate our work according to quality assessment, and we are also trying to improve ourselves. In the future, I will make up for my own shortcomings and gradually improve my work.
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