Wanhe's water heater not only won in quality, but also won a lot in after-sales service. Its after-sales service is not only reflected in the installation after purchase, but also in the later maintenance.
The more maintenance points, the more convenient it is for consumers who have purchased Wanhe products to maintain. Wanhe's after-sales service center covers a wide range in China, and Wanhe has 125 maintenance points in China.
Among them, Wanhe maintenance points in Henan are the most, * * 15, Beijing 13, 9 in Shandong, 8 in Guangdong, 7 in Chengdu, Guangxi, Jiangsu and Zhejiang, 5 in Urumqi, Hubei and xi 'an, and 4 in Yunnan. There are three Wanhe maintenance points in Anhui, Hunan, Liaoning, Inner Mongolia and Tianjin, two Wanhe maintenance points in Hainan, Hebei, Xinjiang, Shanghai and Guangzhou, and only 1 Wanhe maintenance points in Fujian, Gansu, Jilin, Jiangxi, Shanxi, Shaanxi, Sichuan and Chongqing.
If there is a maintenance point where the consumer is located, you can make an appointment for on-site maintenance by phone. In terms of appointment time, consumers living in the city can make an appointment 24 hours in advance, and there is no toll for on-site service; For consumers living at the county level, they can make an appointment 48 hours in advance. If the distance exceeds 10 km, it will be charged according to 1.5 yuan/km, but only one-way toll will be charged, and no round-trip toll will be charged. For consumers living in remote villages, it is best to make an appointment 72 hours in advance. The charge is like this. If the charge exceeds 20km, the charge per kilometer is still 1.5 yuan.
For problems arising from the use of Wanhe products, you can not only ask in the after-sales service center, but also consult by telephone. Wanhe's official after-sales service telephone number is 400-830-8383. This telephone number is unified throughout the country. When dialing, you only need to pay the local phone bill, and you don't have to worry about charging long-distance charges and roaming charges. There is no limit to the dialing time of this mobile phone, and it can be dialed anytime and anywhere 24 hours a day.
After-sales service as a product is also a factor that determines consumers' purchase. After all, everything will break down and need maintenance. The more brands of products covered by the maintenance point, the more convenient the maintenance and the more detailed the problem. The staff of Wanhe repair shop are very familiar with the products under Wanhe's name, and all parts of the products under Wanhe's name have original factory matching, which makes the matching degree between parts higher during maintenance. Even after maintenance, the product can still be used as the original product.
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