This kind of customer service can be found in the following ways:
Tools: mobile phone, Taobao or Tmall software.
1. Go to Taobao or Tmall official website and click the "Customer Service" button in the upper right corner of the page to enter the customer service page.
2. On the mobile phone client of Taobao or Tmall, enter the "My Taobao" or "My Tmall" page, and click the "Customer Service" button at the bottom of the page to enter the customer service page.
3. Enter keywords such as "customer service" or "manual customer service" in the search box of Taobao or Tmall to find the relevant customer service entrance.