1. Guide desk: The guide desk is usually located at the entrance of a place or an important intersection, and is responsible for guiding customers to the correct service point or destination. The main duty of the information desk is to provide information, answer customers' questions and help them find the services they need. The staff of the guidance desk should have good communication skills, professional knowledge and be familiar with the layout of the website.
2. Fill in the form: Fill in the form is usually located in the service center or reception desk, which is responsible for handling the customer's application form, registration form or other relevant documents. The staff who fill in the form will assist the customer to fill in the form, check the accuracy of the information, collect the necessary documents and materials, and ensure the correct filling and completeness of the form. Filling in a single employee requires meticulous work attitude, document processing ability and good organizational skills.
It should be noted that in some cases, an employee may play the role of both the guidance desk and the filling desk, especially in the case of less workload or limited human resources. But generally speaking, these two positions are separated and each bears different responsibilities.
Generally speaking, the guide desk and the filling form play different roles in the process of customer service. One is a service point that provides information and guidance to customers, and the other is an operation point that is responsible for handling customer applications and documents.