First, it may be a trivial matter for the operators, and there is no need to complain, but it is a big thing for the people, and even for these tens of dollars, they can't eat. If people can't solve the problem, call this hotline. If you are cold on the phone. To whom should the people reflect this problem? I think the operator should be polite, listen to the feedback from the masses, explain what happened clearly, and then report to the next higher level.
Second, the psychological quality and quality of operators must be improved, and this matter should not be taken seriously because of tens of dollars. No matter how much it costs, operators must take this matter seriously, because there have been complaints. Otherwise, the market is in a mess and no one complains, and consumers will always suffer.
Third, the operator must have a good attitude. Pre-job training, answering the phone quickly, asking customers what to consult and what to reflect. How do they want to solve it, then solve it on time and call back. Let customers feel the warmth from the heart, the mayor's hotline is to serve the people. You don't listen to the demands of the people, and you call names as soon as you hang up. Such operators should be laid off and continue their training. When to learn to respect people and when to go to work again. Whether you are in a good mood or not, it is your job to serve the people. If you can't even do your own work well, you really should be laid off.
Although hotline receptionist is an unknown job, when you speak, you must make others feel that you are polite and friendly. Maybe the problems reflected by ordinary people are trivial matters, but you should listen patiently. Tell the leaders about the problems encountered by the masses or help them solve them directly.