Business etiquette limbs 1. Rub your nose gently.
Customers think you are sweet-mouthed, don't believe you, and can't be interested in what you say. At this time, you have to change the subject and ask the customer's interest points through demand analysis.
Hold a finger or fist
The client thinks you talk too much, and the topic of discussion is not what he wants to know. Even if you think that expressing passion is like giving a speech, the client will still think that you are wasting his time and want to end the topic as soon as possible.
Touch the back of your head
This is a manifestation of extreme opposition, and customers disagree with you very much. In view of this situation, our topic should follow up and interact, so that customers can feel your respect for him.
Pat the palm of your hand or stroke your hair
This is a sign of agreement. As we all know, girls may be stroking their hair to show their charming side, and this action has already expressed recognition and recognition of what you say and do.
open eyes wide
Explain that the topic you said has aroused the strong interest of customers and has strong trust in you. At this time, you can send a sales promotion signal to customers.
6. The client's wife ignores or looks down on you.
First of all, I have a bad impression of you; Secondly, there is no desire to cooperate or buy projects or products. How can we avoid this situation? Don't flatter the lady too sweetly, pay attention to manners; If we are women, we can praise and appreciate their clothes and tastes appropriately (click to read the original text to see the art of praise).
7. During the conversation, customers' eyes wandered around.
This is also a signal of opposition, and you can't accept what you said. At this time, we need to use body language to attract customers' attention. Can we use it? Touch, listen and see? Technically? See? Give customers a sense of vision.
Put your hands in your pockets.
This is a defensive action, customers are afraid of you, feel uneasy about the strange environment, and thus are in an anxious state. It is necessary to create a relaxed atmosphere in time to dispel the mentality of customers, such as enthusiastically guiding customers to sit down and serving tea. The best way is to train the teacher. Experiential sales? If it is a product, personally touch the experience, thus generating trust in the product and eliminating the customer's defensive mentality.
9. Touch the bridge of your nose and touch your chin
This phenomenon shows that customers are now considering and entering the final decision-making state. At this time, it is necessary to give the customer a quiet and independent thinking space, but don't let him think for too long. At the right time, we should give him a centering needle to convince him that his decision is correct.
10. Face to face, looking at you for a long time while talking.
This shows that customers are very interested in your topic, so you should pursue the victory and facilitate the transaction. Of course, no matter what the customer gives. Signal? When talking with customers, we should all be modest and not humble, and serve customers with our professional knowledge? Guide the maze? Only in this way can we really win the hearts of customers.
The body application principle of business etiquette 1, dignified and steady.
Proper continuity and pause in the movement of the human body will give people a sense of dignity and stability, making people feel stable, peaceful, comfortable and happy; Instead, it will make people feel uneasy, excited, anxious and uncomfortable. When speaking, appropriate actions are helpful to the expression of language. But redundant, repetitive and trivial actions can make people feel uneasy and impatient.
Step 2 rise upward
If body movements can give people the feeling of rising and flying, then customers will feel confident and full of enthusiasm. The secret is: the back should be straight, the muscles should be relaxed, the diaphragm should be lifted, the shoulders should be flat, and the abdomen should be contracted. But it should be noted that going up is to give customers a feeling, not to let your own actions or gestures fly up.
3, dexterous balance
All parts of the body move and balance equally. So all walking, stopping, sitting, standing and moving need to be light and natural. For example, when walking, your hands are naturally placed and your feet are light. In the graceful 180 degree turn, every part of the body should cooperate with each other in a balanced way.
Pay attention to business etiquette first, and prepare before entering the examination room.
30 minutes before the interview, you can check your appearance. For example, do you want to make up your makeup to see if your hair is messy, lipstick, and food between your teeth. When you feel that everything is ready, you can calmly enter the examination room.
Searching for simple common sense, you may be nervous at the critical moment and can't remember what you usually say, so you can sort out some common words, current affairs terms and professional terms in your mind before entering the examination room to consolidate and strengthen them.
Second, enter the examination room.
If an instructor takes you into the examination room, let the instructor know before you enter? Thank you? It is polite for you to come in later. If the door is closed, it will be more appropriate to knock with the audible force inside and go in after hearing the answer. Open and close the door as lightly as possible. When you walk in from the door, stand up straight and say hello to the examiner, which will leave a good impression on the examiner. Whether greeting or in the following answer, if you use honorific words, it will increase the examiner's goodwill towards you.
Third, it is too late to pay attention to body language after sitting down.
From the moment you enter the examination room, you need to pay attention to your posture, facial expressions and gestures. Did you hear that? Would you please sit down? It is unwise to just sit still. Those interviewers who hanged themselves from their chairs without opening their mouths have already deducted half the points. Before you sit down and start to answer questions, your first impression has already been made, and the examiner will examine your face, hair, dress and image.
So the choice of sitting posture and posture is very particular.
When you sit down, be gentle and slow. Go back to your seat and turn around. Sit down gently and firmly, avoid making noisy noises and don't cross your legs. If it is a lady, you can put the skirt forward by hand.
After sitting down, keep your upper body straight, your head straight, your eyes straight ahead or talk to the examiner. After sitting firmly, you can lean forward slightly. During the interview, don't sit in the back of the chair easily, and don't fill the whole chair. Generally 1/2 ~ 2/3 is suitable with chairs.
Besides, ladies had better put their legs together, or they will look ugly in skirts. Even if you don't wear a skirt, you need to close your legs. Hands can be palms down, stacked on your legs, or put your hands together on the table; Feet can be flat on the ground; For the distance between knees, it is better for men to loosen their fists, while for women, it is better to put their knees and feet together. No matter what sitting posture, you need to relax naturally and smile.
Fourth, eye contact is very important.
When the interviewer asks you questions, you'd better always stare at the interviewer, which shows that you are paying attention to what he is saying or thinking. Avoid distracting eyes or showing timid expressions. In this process, avoid touching your face or hair, crossing your arms, or hiding your hands. Psychologically, these little moves are all manifestations of nervousness and anxiety, and will also leave an impolite impression on the examiner.
Fifth, don't exaggerate gesture language.
Don't be afraid to make gestures when answering questions. Gesturing shows that you are enthusiastic and expressive, and it also helps your brain to get more information and make your speech cadence. However, candidates should pay attention to the fact that the gestures mentioned here are not for you to express your views with exaggerated and frequent actions, which will only be counterproductive. Gestures are only auxiliary tools, and actions should be moderate.
Don't bow your head when answering questions, look at the examiner's eyes or forehead, don't avoid the line of sight, and don't stare straight at the examiner's eyes, which will also make you feel abrupt. Before making a specific answer, you can focus on the background of the examiner. For example, you should spend two or three seconds thinking on the wall, not too long. When you open your mouth to answer questions, you should take back your eyes. If there is more than one interviewer present, you should look at others properly and show your respect from time to time. When the other person speaks, nod your head if necessary to show understanding or attention. At the same time, smile from time to time, and of course, don't smile too stiff.
Sixth, the whole interview process should be highly concentrated.
There may be unexpected situations during the interview, such as temporary processing of documents and the examiner's temporary departure. At this time, don't be distracted and look around. Or when the examiner asks questions, you seem to turn a deaf ear, or in the process of answering questions, you are careless, empty-handed, jump to conclusions, or gush out your own opinions, which will leave a negative impression on the examiner.