202 1 1 6, the guidance issued by the general office of the State Council on further optimizing the local government service hotline is to further optimize the local government service hotline and improve the government's service level for enterprises.
202 1 June1day, Beijing 12345 minors protection hotline was officially opened, and Shanghai 12345 minors protection hotline was opened.
12345 the main services of the public hotline are:
1, consulting the organizer's work responsibilities, policies and regulations, working procedures, law enforcement procedures, administrative examination and approval and other government information and public service information;
2. Non-emergency help within the responsibility of the organizer;
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;
4, administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;
5. Other matters that should be accepted.
Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".
12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."